GovInsider

30/07/2024

Pada sesi diskusi panel Public Sector Day Indonesia beberapa waktu lalu, para profesional berbagi tentang manfaat dalam membantu mereka mengatasi tantangan-tantangan dalam delivery.☁️

Direktur Jenderal Imigrasi Kementerian Hukum dan HAM, Silmy Karim, mengatakan cloud telah membantu mengaktifkan kembali layanan imigrasi yang sempat lumpuh karena di Pusat Data Nasional (PDN) Sementara 2.

Baca lebih lanjut untuk mengetahui cerita selengkapnya.
https://buff.ly/3SsKs96

Pada sesi diskusi panel AWS Public Sector Day Indonesia, para pembicara yang merupakan pejabat tinggi sektor publik berbagi tentang manfaat cloud dalam membantu mereka mengatasi tantangan-tantangan dalam penyampaian layanan publik.

30/07/2024

Mark your calendars! Public Sector Day Singapore, proudly presented by AWS and GovInsider, is set to return on October 3, 2024!🌠

Last year, we saw technologists and leaders come together for robust discussions around advancing the citizen experience in Singapore.

This year, get ready to dive deeper into the latest innovation driving government, healthcare, education, and nonprofit sectors forward. Discover how your organization can transform how public service is delivered in Singapore.

Stay updated on registration and agenda details by following us on our social media channels! We can't wait to welcome you to Public Sector Day Singapore 2024 at the Raffles City Convention Centre, Singapore! 💫

29/07/2024

Today, chief data officers play both and assurance roles: To explore new use cases, and ensure that the is reliable and usable.📊

In the , data officers serve as public guardians of a solid data foundation - to build a trustworthy national data ecosystem and set rules to govern data.

Department of Social Services (DSS)'s Kayelle Drinkwater shares her lesson takeaways from cracking large scale, national data asset projects.

Rather than pursuing the latest tech, it is important for government data officers to understand the impact of digital and data on everyday citizens, says Australia’s Department of Social Services’ Kayelle Drinkwater.

29/07/2024

Please welcome James Fong, Solution Sales Manager, Technology Workflows at ServiceNow, as a speaker at our upcoming event on "Enhancing Public Sector Services through a Unified Digital Platform"!🎉

James is at the helm of ServiceNow's Integrated Risk Management and Security Operations in Asia, spearheading a transformative agenda through innovative solutions and strategic advisory. Focusing on driving growth and fostering team development, he navigates diverse markets and leverages nearly two decades of expertise in implementing governance, risk, and compliance frameworks for top-tier corporations across the region. James excels in engaging stakeholders at all levels, from C-suite executives to frontline technologists, championing technology adoption and establishing ServiceNow as a leader in governance and risk management solutions. His extensive background includes leadership roles at global GRC firms, management consulting, and strategic advisory positions, making him a sought-after speaker on risk management and governance topics at international forums and conferences.

Join us on August 27, 2024, at Conrad Centennial Singapore, Level 4, to hear James share how ServiceNow’s integrated risk management and security solutions can enhance public sector services!

Register here 👉 https://buff.ly/3YdaUY0

28/07/2024

The United Kingdom's Swindon Borough Council uses -based Amazon Web Services tools to translate and simplify documents for its 220,000 residents, who speak over 30 languages.

By adopting these tools, the local government has reportedly reduced translation costs by 99.96 per cent and shortened translation time from nearly 16 days to 14 minutes, according to AWS’ official case study.

To dive deeper into how GenAI is reshaping efforts, GovInsider spoke to key public policy leaders at AWS, including Vice President of Field Technology and Engineering, Dominic Delmolino, and Director of Government Transformation, Liam Maxwell.

At the Amazon Web Services (AWS) Summit Washington DC 2024, GovInsider spoke to leaders from the cloud service provider to learn more about GenAI’s impact on digital transformation efforts within the public sector worldwide.

28/07/2024

Pelajaran paling penting yang dapat diambil dari insiden serangan siber di Sementara 2 ialah bagaimana kurangnya kewaspadaan terhadap dan rendahnya terhadap standar industri harus dibayar mahal dengan meningkatnya risiko keamanan.🔐

Pemerintah seharusnya bisa memastikan setiap pengelola pusat data mematuhi kewajibannya dalam “menyelenggarakan sistem elektronik yang andal dan aman dan bertanggung jawab”.

Audit keamanan pada seluruh fasilitas pusat data harus dilakukan secepatnya dan hendaknya menitikberatkan pada peningkatan tata kelola, protokol standar keamanan dan kepatuhan pada mereka yang berada di garis depan.

Upaya pemerintah untuk memulihkan pusat data nasional harus disertai dengan penjelasan mengenai rencana-rencana peningkatan pertahanan siber di masa depan dan mengembalikan kepercayaan publik.

27/07/2024

The hard lesson learnt from the on Indonesia's national data centre has been how a lack of awareness of cyber threats, coupled with the absence of with industry standards, dramatically increased security .🔐

A security audit of all data centre facilities should be conducted as soon as possible and the audit should focus on improving governance, standard security protocols and ensure that all frontline staff adhere to compliance standards.
https://buff.ly/3WAkiUs

To restore public trust, the government's efforts to restore its national data centre, following the crippling ransomware attack, must be accompanied by a clear enunciation of plans to ensure that future attacks can be prevented or mitigated.

27/07/2024

Amidst the population, governments do not have to remain passive observers of these demographic shifts.👵

There are multiple tools to soften the negative impact and boost positive processes, says United Nations ESCAP's Michał Podolski. These include reskilling and of older people, and society-wide policies to support healthy and active ageing.

Read more to find out Podolski has to say about the importance of fiscal policy planning to account for demographic shifts in society.

With several Asia Pacific countries experiencing dramatic demographic shifts due to ageing populations, policymakers need to factor in several considerations when formulating government strategies and economic policy.

27/07/2024

IBM will focus on public-private partnerships around usage at its upcoming Think Singapore event happening on August 15.💡

The firm currently works with AISingapore and Monetary Authority of Singapore (MAS) respectively to enhance an model and a governance tool for continuous monitoring.

IBM's Sarah Mohd Ong shares more about IBM’s approach to working with the Singapore on adopting AI and to streamline operations, and what attendees can expect during the upcoming event.

The Singapore public sector is currently tapping on AI and GenAI to support manpower needs and improve operational efficiency, with use cases ranging from digital labour, customer services, to app development, says IBM Singapore’s Sarah Mohd Ong.

26/07/2024

Government officers may find themselves alienated from the motivation when they lack direct access to citizens.📲

The secret to enjoying a data career in the ?

Department of Social Services (DSS)'s Kayelle Drinkwater says: "Find something that motivates you, and use data to get there... For me, it's about feeling like I'm making a difference, and I like to do that through data."

Rather than pursuing the latest tech, it is important for government data officers to understand the impact of digital and data on everyday citizens, says Australia’s Department of Social Services’ Kayelle Drinkwater.

26/07/2024

can make or break a citizen’s experience and trust of their government - as the interface between governments and citizens.💫

Capgemini’s Wendy Koh makes the case for weaving into CRM platforms: To connect data silos, personalise communications, and enable data-driven policymaking.

Read more to find out how the firm supports its customers to reap the most out of GenAI-powered CRM platforms.

Weaving GenAI into CRM platforms can help governments connect data silos across agencies, personalise citizen communications, and enable data-driven policy making.

26/07/2024

Amongst the speakers at the keynote of Amazon Web Services’ Public Sector Summit held recently in Washington DC was the Central.Intelligence.Agency Central Intelligence Agency's Director of Artificial Intelligence Innovation, Lakshmi Raman, who neatly said:

“We [CIA] were captured by the zeitgeist, just like the entire world was for the past couple of years. But we also think about it in terms of search and discovery assistance, writing assistance, ideation, helping us with brainstorming, helping us generate counter arguments."

GovInsider spoke to Vice President of Field Technology and Engineering, Dominic Delmolino, and Director of Government Transformation, Liam Maxwell to understand more about how GenAI is impacting today.

At the Amazon Web Services (AWS) Summit Washington DC 2024, GovInsider spoke to policy leaders from the cloud service provider to learn more about GenAI’s impact on digital transformation efforts within the public sector worldwide.

26/07/2024

Increasingly, the students enrolling into universities will not only be school leavers, but working adults who want to upskill, says Australia's new public , Adelaide University's curriculum lead, Joanne Cys.👨‍🎓

Recognising the changing nature of contemporary learners, the new public university is looking to transform traditional .

One of the ways is leaning towards a -based model to enable individual students to stack the courses to fulfill their degree requirements, instead of taking all of them in full flight.
https://buff.ly/3WhrMKp

University of South Australia The University of Adelaide

Adelaide University, to be launched in 2026, will introduce AI as a core skill underpinning all courses, and a flexible curriculum to address the global skills crisis.

26/07/2024

Introducing CK Tan, Field Innovation Officer, APJ, ServiceNow, who will be joining us as a speaker for the event "Enhancing Public Sector Services through a Unified Digital Platform"!⭐

With over 20 years of experience in technology advisory, consulting, industry solutions, and product marketing, CK focuses on AI and data-driven transformation. At ServiceNow, he engages in innovation conversations, helping clients craft their vision for a digital-first future. As a design thinker, he combines human-centered service design with business value management to guide executives in reimagining business processes through sustainable digital practices. CK believes innovation involves continuously challenging the status quo and building empathy to gain insights into users and their needs.

📌 Save the date on August 27 and gain valuable insights from CK along with other leading industry experts!

🔹 Event venue: Conrad Centennial Singapore, Level 4.
🔹 Time: 08:30AM - 02:00PM (GMT+8)

Register today: https://buff.ly/4bXxKGb

25/07/2024

The global outage caused by the faulty update by CrowdStrike serves as a wakeup call for as departments more towards a model with .🖥️

With Microsoft admitting more than 8.5 million computers being affected it shows the interconnectedness of the global IT ecosystem.

The Cyber Security Agency of Singapore - CSA and GovTech (Government Technology Agency of Singapore) must have a hard look at the country’s IT to work out how to build in resiliencies.
https://buff.ly/3WF4Few

While embracing global IT infrastructure and cloud services, Singapore also needs to invest in building resiliency to ensure quick recovery in case of future outages.

25/07/2024

Working closely with various public bodies, Salman Jaffer led the development of flows to improve clinic capacity management and ease of clinic selection for residents.💫

He shares with GovInsider how his experiences in the private sector have led him to develop an agile mindset and a , and how he has applied these innovative approaches to structuring in Synapxe today.

Synapxe’s Programme Manager of Data aNalytics and aI, Salman Jaffer, shares how his experiences leading various agile teams contributes to Healthier SG, the national population health programme.

25/07/2024

Using for makes it simpler to manage and keep up with the scale and speed of evolving threats, said Cloudflare's Jeremy Jorrot.🔐

As the Singapore picks up on SaaS adoption, speakers at cybersecurity panel at GovInsider's SaaS day share the best practices to ensure secure adoption.
https://buff.ly/3Y9ZHHG

GovTech (Government Technology Agency of Singapore) Synapxe

Using SaaS for cybersecurity can make it much simpler to manage and helps public sector organisations to keep up with the scale and speed of evolving threats, according to Cloudflare’s Jeremy Jorrot.

24/07/2024

, , ageing populations – these are long-term challenges all countries must deal with, but long-term strategies are often hamstrung by the short-term demands of electoral cycles.

Former Future Generations Commissioner of Wales, Sophie Howe, shared how the country's Future Generations Act sought to protect at the Creative Bureaucracy Festival, which played host to a slew of public sector changemakers. 💫

At this year’s Creative Bureaucracy Festival held in Berlin, public sector leaders from around the world shared how changemakers can solve wicked problems in government and hack bureaucracy.

24/07/2024

Hampir satu bulan berlalu sejak insiden serangan ransomware terhadap Pusat Data Nasional ( ) Sementara 2, namun pemerintah sampai saat ini belum mengumumkan rencana-rencana strategis yang akan dilakukan untuk menguatkan sistem pemerintahan di masa depan, yang memunculkan pertanyaan di benak kita tentang apa yang bakal dilakukan pemerintah ketika menghadapi yang jauh lebih besar. 🖥️

Baca lebih lanjut mengenai apa yang harus dilakukan pemerintah untuk mengantisipasi agar kejadian serupa tidak terulang.
https://buff.ly/3y71TVR

Upaya pemerintah untuk memulihkan pusat data nasional harus disertai dengan penjelasan mengenai rencana-rencana peningkatan pertahanan siber di masa depan dan mengembalikan kepercayaan publik.

24/07/2024

We just concluded a dynamic roundtable in partnership with Dynatrace on ‘Integration of Public Service Applications by INA Digital: Building a Seamless, Secure and Resilient System’, held on 23 July at the Hotel Shangri-La Jakarta. Technology professionals from Indonesia's public sector addressed challenges in system modernization and resilience, and explored monitoring strategies to ensure public service applications remain inclusive.✨

Our keynote speaker, Agus Rachmanto, Chief of GovTech Health at INA DIGITAL, emphasised that monitoring processes and cross-sectoral collaboration are key to the success of digital public service integration. Our next keynote speaker Muwasiq M Noor, Digital Government Adviser, Peruri, shared how INA Digital strives to be a ‘best practice’ on how to integrate digital public service applications at the government level. The discussion was very well guided by our moderator, Pandu Putra from the Tony Blair Institute for Global Change.

We would like to thank all the speakers, moderators, and participants for joining the event. See you at our next roundtable event! 🌠

24/07/2024

What is unique about 's population is the speed of its demographic shifts compared to the rest of the world.👴

Given changes in the country's needs (such as productivity, share of population in job markets, etc.), this introduces high uncertainty into long-term economic and fiscal policy planning.

United Nations ESCAP's Michał Podolski shares several key considerations for fiscal policymakers.

With several Asia Pacific countries experiencing dramatic demographic shifts due to ageing populations, policymakers need to factor in several considerations when formulating government strategies and economic policy.

24/07/2024

With nearly a month passing since a attack crippled most of its public services, the Indonesian government is yet to announce any strategic plans to strengthen the of the country, and this raises the question of what the government will do if it is faced with a similar or larger attack. 💻🔐

Read more about what the Indonesian Government should do to improve its posture.

To restore public trust, the government's efforts to restore its national data centre, following the crippling ransomware attack, must be accompanied by a clear enunciation of plans to ensure that future attacks can be prevented or mitigated.

24/07/2024

will be a key focus at IBM's upcoming Think Singapore event on August 15 at Sands Expo.💡

Monetary Authority of Singapore (MAS) and Infocomm Media Development Authority of Singapore (IMDA) will be among the esteemed Singapore speakers at the event.

Ahead of the event, IBM's Sarah Mohd Ong shares more about how IBM works with the public sector on adopting and GenAI to streamline operations, and what attendees can expect at the event.

The Singapore public sector is currently tapping on AI and GenAI to support manpower needs and improve operational efficiency, with use cases ranging from digital labour, customer services, to app development, says IBM Singapore’s Sarah Mohd Ong.

23/07/2024

focuses the use of AI in three areas: user experience, process improvement, and insights and prediction. 👩‍💻

technology embedded in the platform will make it easier for patients to manage the registration process and schedule visits to health facilities. Patients can use the online queue system to avoid waiting at the hospital for too long, said BPJS Kesehatan's Assistant Deputy for Data and Information Management, Rahmat Hidayat.

Read more to find out the benefits that users will get through AI enhancements on JKN Mobile.
https://buff.ly/4fhulVy

Indonesia’s Social Security Agency for Healthcare is developing AI tools on its national health insurance platform to bring better services to the public.

23/07/2024

Australia's new public , Adelaide University that will launch in 2026, wants to overhaul the traditional model of .👨‍🏫

First, is taught as a core skill across all courses - beyond tech ones - and educators will use AI to personalise learning pathways.

Second, students have the option to decide and organise to fit into their degree requirements.

Lastly, the university will co-develop the curriculum alongside the industry, and education will lean towards more of an model.
https://buff.ly/3Y9LJ8J

University of South Australia The University of Adelaide

Adelaide University, to be launched in 2026, will introduce AI as a core skill underpinning all courses, and a flexible curriculum to address the global skills crisis.

23/07/2024

We're thrilled to announce Detlef Krause, President, Asia Pacific, ServiceNow, as a distinguished speaker at our upcoming event on "Enhancing Public Sector Services through a Unified Digital Platform"!📢

Detlef, a seasoned leader with over 20 years of experience in the IT industry, is at the helm of ServiceNow’s operations across Asia Pacific (APAC). Before taking on his current role, he successfully managed ServiceNow’s Europe Central business, encompassing countries like Germany, Austria, Switzerland, and Poland. His extensive background includes key roles at SAP, Microsoft, Salesforce, and British Telecom. In APAC, Detlef focuses on expanding ServiceNow’s customer base, enhancing product leadership, and growing the partner ecosystem, addressing the varying stages of digital transformation across different markets and industries. His passion for delivering innovative solutions drives him to help customers achieve digital business outcomes that significantly improve both customer and employee experiences.

Join us on August 27, 2024, at Conrad Centennial Singapore, Level 4, and hear from Detlef for insights on public sector innovation.

📌 Don't miss out—secure your spot today! https://buff.ly/46eqVPe

23/07/2024

can help government agencies reap the most out of their platforms - through , convenience and responsiveness, says Capgemini's Wendy Koh.💻

Koh shares that some of the more advanced proof-of-concepts she's worked on for the include using GenAI to do a sentiment analysis of citizen responses collected through .

Read more to find out about the top use cases for GenAI in CRM for government agencies.

Weaving GenAI into CRM platforms can help governments connect data silos across agencies, personalise citizen communications, and enable data-driven policy making.

22/07/2024

Menurut Direktur Eksekutif Sekretariat Satu Data Indonesia Tingkat Pusat Dini Maghfirra, lembaganya bertugas mengatur tata kelola data di setiap instansi pemerintahan, merumuskan dan pedoman dalam , dan menetapkan sistem berbagai pakai data di antara lembaga pemerintah.

“Pertanyaannya, bagaimana memastikan agar standar itu dipenuhi dan dipatuhi oleh setiap lembaga pemerintah? Jawabannya ialah dengan gotong royong semua pemangku kepentingan,” katanya.

Organisasi ini bekerja sama dengan kementerian-kementerian yang memiliki akses luas ke setiap lembaga pemerintahan agar petunjuk-petunjuk teknis yang dikeluarkan lebih powerful.
https://buff.ly/3Se8xAk

Direktur Eksekutif Sekretariat Satu Data Indonesia Tingkat Pusat, Dini Maghfirra, bercerita kepada GovInsider tentang peran lembaganya dalam menetapkan standar tata kelola data di pemerintahan dan langkah-langkah yang diambil untuk mengatasi berbagai tantangan.

22/07/2024

This year's Creative Bureaucracy Festival adopted the hashtag — a reference to the European novelist's nightmarish bureaucracies.

This year’s Festival saw public sector changemakers share a variety on insights on strategies, protecting the rights of , and eliminating .

Click here for five big ideas from this year's festivals, with perspectives from Magdalena Zadara, `Mikey D., Sophie Howe, Tamara Srzentić, Hesham Amiri, and more!

At this year’s Creative Bureaucracy Festival held in Berlin, public sector leaders from around the world shared how changemakers can solve wicked problems in government and hack bureaucracy.

22/07/2024

“Small companies do not have a lot of financial resources to invest in IT systems. Some of them are still doing their business on paper or different Excel sheets spread everywhere,” says Estonia’s Ministry of Economic Affairs and Communications’ Head of Real-Time Economy Team, Viktoria Bõstrjak-Butorina.🧑‍💻

This is why her team is hard at work pioneering a new vision for Estonia’s : the economy, where all routine processes run automatically in the background and businesses can exchange information with structured and machine-readable data.

The Estonian government is aiming to driven digital transformation in the country’s economy with its real-time economy initiative, shares Estonia’s Ministry of Economic Affairs and Communications’ Head of Real-Time Economy Team, Viktoria Bõstrjak-Butorina.