Thanks for Holding

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Thanks for Holding

We have been helping companies to sound great for over 30 years. We offer services that enhance the customer experience and engage callers.
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Every phone call is more valuable than ever before and we can help!

23/06/2022

Are Your Callers Hanging Up?

Why do some callers to a business wait for human assistance and others hang up? A business owner in the home services industry recently asked for help to keep callers on the phone and avoid hanging up. When they did the math, the estimated average sale was $300.00 (conservatively) and the office is open for business about 20 days a month. With just ONE caller hanging up per day, $6,000.00 per month of revenue was being lost.

With professional voice greetings along with music and messaging about the business, they are now keeping valuable callers and avoiding hang ups. The cost of keeping this from occurring is a fraction of the lost business cost.

Are you losing business opportunities for interested customers? How can we help your business today?

- Michael

31/03/2022

What is VoIP all about?
Phone systems for business have changed a lot recently. The acronym VoIP may be said as Vee-oh-eye-pee, which pronounces each letter like you are spelling it out, Voyp (similar to voice or void), or Voice Over IP or Internet-based phone.

Phone systems since the late 1800s have used copper wire to transmit calls. Now many are using the internet to easily send voice, data, and video. VoIP phone service providers send calls easily and in many cases more cost-effective. Some are 100% operated from a data center around the country or from around the world. Some have special equipment in the business location to process calls.

Small and medium-sized businesses are changing to and taking advantage of VoIP at a rate of 20+% per year. It’s important to know that traditional phone systems aren’t dead, and the ones that are still in service are fine, assuming they are working properly and helping the business have good communication with their customers.

Is VoIP a good match for your business?
There’s a lot you can learn and benefit from when it comes to considering using VoIP for your business. Before changing, it’s wise to consult with an expert. The team here at Thanks For Holding has over 30 years of experience assisting businesses of virtually every size in choosing the system that best suits what they need. Contact us today for a free consultation to find the option that is best to connect you to your callers.

24/06/2021

People call when they need help, support, or advice.

With technology being at the click of a button, it's easy for your customers to research your brand, see what you have to offer and make the decision if they want to continue.

Did you know that 61% of people prefer to speak to someone over the phone rather than email?

People want to talk to a real person when they need help.

Make sure your company offers that to them!

Thanks For Holding makes sure your callers always have a positive experience when they call your business.

Contact us today to find out more at 1-800-758-0035.

23/06/2021

Ever heard someone say they had a "bad call experience" and never knew what they meant?

Isn't a call just a call?

Well, wonder no more because today we are going to clear it up!

Someone having a bad call experience means they now think of that company negatively.

For a number of reasons….

They may have waited on hold for a VERY long time in silence.
Did they listen to a dreadful tune on loop for ten minutes?
They could have been transferred to the wrong person.
Maybe they couldn't hear very well and got frustrated.

It could have been any of the reasons and many more!

Thanks For Holding makes sure your callers always have a positive experience when they call your business.
Contact us today to find out more at 1-800-758-0035.

22/06/2021

We know that a busy lifestyle leaves no time to worry about your phone system music and messaging being updated and staying current.

You want your caller experience to be GREAT, INFORMATIVE, and SIMPLE.

That's why we've got you covered. With every single on-hold messaging and audio service we provide we require MINIMAL EFFORT from you.

WITHIN ONE WEEK, we give you a full scripted, up-to-date, professional phone system for your business.

We know what needs to be done and that's what's made us successful for so many years!

Contact us today to find out more at 1-800-758-0035.

17/06/2021

Technology continues to improve the sound quality of phone calls – wired or wireless. You may hear the term "HD Voice".

Mobile phone service providers were early in adopting HD Voice. Some carriers may be noticed to sound better than others depending on the location and availability of HD service.

Most VoIP (Voice Over Internet Protocol) providers offer HD Voice for office phones, computers, smartphones, and other communication. Check with your provider or ask us for details.

This new call quality is amazing and considerably better than the older traditional copper line phone service! If you call the route properly, your Thanks For Holding message will sound excellent!

Reach out to Thanks For Holding today and let us make you sound great! Contact 1-800-758-0035

16/06/2021

Callers care about the small details when it comes to customer experience.

Together we design and produce outstanding voice and music messages that inform your guests and callers when placed on hold the information they need and want to know.

Curious?

If you listen to these samples below you can get an idea of how we could be more successful together!
https://www.thanksforholding.com/samples

15/06/2021

Each business has different needs for their phone system and we recognize that. Not one of our scripts or audio is the same or repeated.

Whether your business needs music and messaging for callers when on hold in a queue or a telephone system greeting. Thanks For Holding will help your business sound professional and make great impressions.

We help you SOUND GREAT day after day!

Listen to our samples on our website!
https://www.thanksforholding.com/samples

10/06/2021

Let's talk about front door customer experience…

We believe there's more than one "front door" to a business and for many businesses, their front door is actually their telephone or online presence.

If conventional advertising and marketing are working and a prospective customer calls it's very important to make sure they experience a good phone call and on-hold message.

Reach out to Thanks For Holding today and let us make you sound great when your potential customers are calling!

Contact 1-800-758-0035

09/06/2021

Another happy client!

We are so proud to build long-lasting relationships with our clients. For them to reap the benefits of what we do and continue to work with us to keep their queue/on-hold systems up and running lets us know our service is top notch.

Reach out to Thanks For Holding today and let us make you sound great! Contact 1-800-758-0035

08/06/2021

According to Destination Analysts over 80% of Americans are in a travel-ready state of mind!

Did you think it would be that high?

If you’re in the hospitality industry it’s more important than ever that your callers are getting the information they need and want when they are calling your hotel to make reservations.

Reach out to Thanks For Holding today and let us make you sound great! Contact 1-800-758-0035

Ask yourself - How does your business sound?

03/06/2021

What does the future of on-hold messaging look like?

Here at Thanks For Holding, we think things will stay the same in terms of the message itself. Callers to your business will always want to know open times or answers to their questions.

As technology evolves and develops there will be a natural shift in the way on-hold messages will be created and the audio quality will progress but the need for important information about your business will always remain your caller's top priority.

Reach out to Thanks For Holding today and let us make you sound great!
Contact 1-800-758-0035

02/06/2021

What is happening TODAY with on-hold messaging and what should you be thinking about?

Depending on your type of business there are two different routes to go down. Either the basic plan, with a short greeting and directing your caller, or the more advanced complex plan that is more interactive and customized to your business needs.

Something to think about is what is your aim and objective? Is it to direct them to speak to you, promote promotions you are currently offering or inform them of your business hours?

Questions to ask yourself.
Do you want to introduce lesser-known products or services?
Do you want to highlight what benefit you could be to your caller?
Do you want to make callers aware of time-sensitive offers?

Reach out to Thanks For Holding today and let us make you sound great!
Contact 1-800-758-0035

01/06/2021

How did on-hold messaging actually begin?

As soon as the first phone in 1876 was patented people quickly fell in love and adapted to the new way of communication. This became the new normal in businesses and how they interacted with their customers.

Not much later the beginning of on-hold marketing was starting to unfold.

Milton H.Herzman was a business owner in retail and was quickly getting frustrated with the volume of calls he was receiving. Alas, the on-hold button was invented in 1930 when he could take no more!

Over 30 years later, by accident, it was discovered that a loose wire was touching a metal grinder. When a call was placed, the radio station next door could be heard therefore creating the first form of on-hold music.

Quickly people realized the genius of this and soon branded announcements, reminders of promotions, and business hours were being heard all around.

27/05/2021

We wanted to end the month with this statistic.

55% of people are less likely to engage with a company if they have a bad phone experience.

Did you think it would be this high?

Make sure your business isn't missing out on customers because you are providing a bad caller experience.

Thanks For Holding is here to help!

To find out more contact 1-800-758-0035

26/05/2021

If you haven't already check out our website!
www.thanksforholding.com

We have blogs, audio samples, testimonials, and much more.

25/05/2021

That concludes our customer experience series and the benefits it has on your business.

We hope you found it useful and insightful.

It doesn't matter what kind of business you're in - improving the experience for your customers has been proven time and time again to increase retention, satisfaction, and revenue.

To find out more contact 1-800-758-0035

20/05/2021

To improve cross-selling and up-selling.

Having a phone system in place can help upsell and cross-sell your products and services.

Your callers on the line are interested and engaged in what you have to offer.

You could be providing them with up-to-date information about your products or services and help increase revenue.

You can promote sales or services that they may not be aware of or realize they are interested in.

To find out more contact 1-800-758-0035

19/05/2021

How to improve customer satisfaction.

Simple.

You have to get to know your customers and understand them!

Why are they calling you?
Do they want to know what latest sales you have ongoing?
What is the demographic of your caller?

When you understand who they are, you can deliver a personalized experience across the entire caller experience.

This is where Thanks For Holding comes in. We help you get the answers to these types of questions and help create the phone system your caller wants.

To find out more contact 1-800-758-0035

18/05/2021

How to get customer retention.

How your callers feel after an interaction with your business has a huge impact on whether they will do business again.

Nobody wants to do business with a company that treats them poorly.

A good interaction keeps your callers happy and satisfied, while a poor interaction could lead to them stopping doing business with you.

Things to avoid, SILENCE when your callers are placed on hold, outdated information, and poor audio quality.

Thanks For Holding helps you avoid these terrible mistakes.

To find out more contact 1-800-758-0035

13/05/2021

Three reasons why you need to invest in customer service.

To improve customer retention
To improve customer satisfaction
To improve cross-selling and up-selling.

In our next three posts, we will detail each one and how Thanks For Holding can help you improve on them all!

To find out more contact 1-800-758-0035

12/05/2021

What is customer experience?

Customer experience is your customers' perception of how your company treats them. These perceptions affect their behavior and build memories and feelings to drive their loyalty.

In other words – if they like you and continue to like you, they are going to do business with you for a long time and recommend you to others.

So, it's easy to see why it's important for so many companies to focus on their customer experience!

The experience your customers have on the phone plays a vital role in this and can be the make or break of their business with you.

Don't lose out on customers over something that Thanks For Holding can help so easily for you!

To find out more contact 1-800-758-0035

11/05/2021

Customer Service needs to be a business's number one priority.

Investing in your customer service = Increasing your revenue.

How would you increase your revenue growth?

From your customers and their money, they would be spending with your business.

A good customer experience means your customers will spend more.

Thanks For Holding would love to do a FREE phone quality audit for what your business currently has in place and help you see what you can improve on.

To find out more contact 1-800-758-0035

06/05/2021

Although the quality of product and service that you deliver is extremely important. There is another key factor to focus on.

CUSTOMER SERVICE!

The world and therefore the business world changes. It's important to keep up with what customers want.
A recent survey from Super office asked MORE THAN 1900 business professionals to share their number one priority for the next 5 years.

The results?

Customer experience came in first (beating product and pricing).

Let Thanks For Holding create a first impression your business would be proud of.

To find out more contact 1-800-758-0035

05/05/2021

Over the years and 2021 being no exception customer experience has become a top priority for businesses.

Why is it so important for companies to focus on this?

Customers stay loyal if they have positive experiences.
They expect you to keep up with their demands and if you fail to do so, they will shop their business elsewhere.

Thanks For Holding helps create a first impression your business would be proud of.

To find out more contact 1-800-758-0035

04/05/2021

Thanks For Holding is going to be spending the month of May to highlight the importance of customer service.

We will be providing you with surprising statistics, tips on how to improve your customer service, and finally why it's so important to create a good lasting impression.

Stay tuned over the upcoming weeks to learn more!

29/04/2021

Without a doubt, ONE of the things we get asked most about is…

Is every script completely different for each of our clients?
And the answer? YES!

Our inspiration comes from connecting with our clients and really knowing that they want, need, and are proud of when it comes to their business.

NO COOKIE CUTTER OR RECYCLED SCRIPTS.

We know the information needing to get out and understand that every client's needs are unique!

Contact us today to find out more! 1-800-758-0035.

28/04/2021

You don't want to miss out on what our incredible Thanks For Holding clients have been saying about us.

Check out these AWESOME testimonials with this link on our website!

https://www.thanksforholding.com/testimonials

22/04/2021

Are you ready?

Here's your chance to ask anything about Thanks For Holding!
(How long have we been open, what's our favorite industry to work with?)

You name it - ask away!

Just pop your question below and your question will be answered!

We are so excited to be able to share more about the business or share our knowledge with you!

21/04/2021

Tag a friend who you think can relate! 👇🏻👇🏻👇🏻👇🏻 We love this!

How many times have you been on hold and it's just SILENCE and you wonder if they forgot about you?

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http://www.thanksforholding.com/

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