Hospitality Technology

02/07/2024

👏 Congratulations to Mary Young Mapes, Senior Director of Hospitality & Customer Support at 👏
Mary received the Top Women in Technology Award at 🏅

Key Highlights:
✨Expanded Tock’s support team from 5 to 45 in under 3 years
✨Decreased customer response time by 74%
✨Implemented innovative tech solutions

Learn more about her incredible impact in this profile 📚

Mary Young Mapes, Senior Director of Hospitality & Customer Support, Tock, was presented with Hospitality Technology’s Top Women in Restaurant Technology Innovator Award at MURTEC 2024.

25/10/2023

Did you know: is heading to ! 🇨🇦 Join us Dec. 4 and 5 in to explore the latest trends. Don't miss out on this opportunity to network and learn from industry leaders.

EnsembleIQ’s MURTEC Executive Summit Expands Footprint to CanadaMURTEC Executive Summit Canada offers restaurant business leaders two days of technology education and networking Dec. 4-5 in Toronto.Anna Wolfe Senior Editor, Restaurants10/23/2023MURTEC Executive Summit Canada is targeted to restaur...

02/08/2023

Did you know: Before becoming the CEO of Empower Delivery, Meredith Sandland worked in development at Taco Bell and Kitchen United? Read more about this fascinating innovator and one of HT’s in award winners.

Meredith Sandland, CEO of Empower Delivery, received Hospitality Technology’s Top Women in Restaurant Technology Innovator Award at MURTEC.

03/06/2023

Staffing matters! @ Red_Robin credits its increased staff levels to improved and guest satisfaction #

The full-service restaurant chain's guest satisfaction scores have increased 5 percentage points vs 2022, and wait times are reduced, PLUS: former...

02/06/2023

ICYMI: There's a new face at Restaurant Technology Network. Meet Christopher Barry, RTN's strategic director, membership and communications.

Industry vet Christopher Barry has joined the Restaurant Technology Network team.

31/05/2023

ICYMI: Christopher Barry has joined the Restaurant Technology Network team.

Industry vet Christopher Barry has joined the Restaurant Technology Network team.

26/05/2023

Congrats to Carissa De Santis, CTO at BRIX Holdings, Hospitality Technology's Top Women in Restaurant Technology Innovator! Read about a few of her notable accomplishments here Restaurant Technology Network

Carissa De Santis continues upward climb in restaurant technology.

19/05/2023

HT editors caught up with Fingermark.ai's Luke Irving at to learn how its AI and computer visioning technology is transforming the restaurant space. WATCH now.

https://hospitalitytech.com/watch-fingermark-talks-ai-drive-thru-innovation-murtec-2023

18/05/2023

Tackling big, interesting problems is the name of the game in # technology, and Gabrielle Andrade from has made a big impact! Read more about the solutions she’s brought to market and why she’s one of Hospitality Technology’s in

In her two years at Qwick, Gabrielle Andrade, Senior Product Manager, Qwick has made a big impact.

11/01/2023

. eviivo shares five tech trends it think will impact hospitality the most in 2023 including the automation of everything. yes, everything! https://hospitalitytech.com/eviivo-reveals-top-hospitality-and-booking-tech-trends-2023

From APIs to direct booking, leading hospitality tech company reveals most significant hospitality technology trends emerging in 2023 and beyond.

10/01/2023

From conversational experiences to mixed reality, Hudini advises hoteliers to focus on six tech trends in 2023. http://ow.ly/6r5l50Mk7Bs

01/04/2023 Six Hospitality Technology Trends to Watch During 2023 The expectations of hotel guests have changed, with some accelerated by the...

10/01/2023

Running a hotel today is becoming increasingly complicated, especially if operators try to go at it alone. Here is some practical advice on how hoteliers can benefit from partnering with tech companies. IDeaS Revenue Solutions
http://ow.ly/fFlz50Mk7sP

The best way to remain competitive today is through reliable partnerships with trusted technology companies who share your property’s common goals.

10/01/2023

Don't be surprised if you start to see more robots working in hotels. The industry means hoteliers are turning to service bots for help. https://hospitalitytech.com/service-robots-helping-hand-hotel-labor-shortage Pudu Robotics

With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and...

10/01/2023

Did you know: On average, training and onboarding processes take roughly 90 days, and cost an average of $1,252 per employee. Here's some advice on how to optimize that process so your hard work isn't wasted. http://ow.ly/EjUr50Mk767 eduMe

There is a direct correlation between training and attrition, as businesses that encourage employees to learn have up to 50 percent higher...

10/01/2023

, are gaining steam as restaurants/hotels look to augment their staff and gain greater efficiencies. Hear how Wing Zone and White Castle workforces have embraced

http://ow.ly/jZ9m50Mjro4

HT and RTN’s Abigail Lorden moderated the robotics panel discussion featuring David Bloom, Capriotti’s and Wing Zone; Mike Guinan, White Castle;...

09/01/2023

Did you know: 57% of restaurants surveyed say enabling new options is driving upgrades, according to HT's 2023 POS report.
http://ow.ly/N90N50Mjrma

Hospitality Technology's 2023 POS Software Trends Report: Leveraging Data & Analytics shares restaurant operators' plans for POS purchases,...

09/01/2023

What does 2023 have in store for hospitality? HT polled vendors for this broad overlook of trends that will be impacting hotels and restaurants in 2023 and beyond.
http://ow.ly/gPWJ50Mjrka

Hospitality Technology reflects on recent industry research to detail some of the trends that will be driving the hospitality industry in the year...

09/01/2023

Cool idea! Check out this filter that promotes and mind-body .
https://hospitalitytech.com/chipotle-drop-snapchat-lens-promote-wellness

In partnership with Snapchat, Chipotle created an augmented reality lens that encourages fans to move their body and calm their mind with...

09/01/2023

WATCH this must-see keynote that explores the , evolving media platforms, marketplaces, and the driving force behind it all: consumer behavior and next-gen adoption. From Coca-Cola
http://ow.ly/kzfr50Mjrgu

With over 30 years of combined foodservice and digital commerce experience at Coca-Cola, Melissa Fahs and Bryan Lowder took to the MURTEC Executive...

06/01/2023

TODAY is the last day to get in your nominations for HT’s Industry Heroes Awards, sponsored by # Paerpay and presented at .
http://ow.ly/m5v650MjrAs

The Industry Hero awards recognize companies -- both restaurants and tech providers -- for their exemplary contributions to the restaurant...

06/01/2023

'Tis the season for 2023 predictions! Check out t his great piece from Quore that discusses the challenges tech implementation and innovation will continue to face (such as fierce competition with post-it notes, no seriously). http://ow.ly/iXFe50MjlaN

Tech will continue to compete with "old school" solutions, help with the labor crisis, and will remain embedded as a part of the guest experience.

06/01/2023

is often seen as the antithesis to , but that's really not the case anymore. In fact, self-service can actually create a better hotel guest experience - when done correctly. Find out how in this great interview with Cardfree http://ow.ly/JnL350MjkZe

From augmenting staffing shortages to building better guest relationships, self-service tech has an important place in 2023.

06/01/2023

Do you know a wonder woman in ? We are looking for her – and we’re in a hurry! Nominations for HT’s Top Women in Restaurant Technology are due TODAY! http://ow.ly/lz1T50MjrwL

These awards will be presented live at MURTEC, March 6-8, 2023. Self nominations are strongly encouraged. Deadline to apply is January 6, 2023.

06/01/2023

Our magazine has been covering the industry for 25 years, and we've learned a thing or two about industry innovation. Here are five key takeaways that resonated with us! http://ow.ly/UhxN50MjkPr

We’re taking a look back at HT’s history to gather some key takeaways for the coming year and beyond.

06/01/2023

As global travel begins to resume, hotel guests expect a quick and easy checkout. But streamlining payments can often be a challenge for hoteliers who operate internationally. This exclusive from Paysafe discusses how hoteliers can overcome this challenge. http://ow.ly/ejyy50Mjkpk

Streamlining payments can be challenging, but it isn’t impossible.

05/01/2023

Tomorrow is the last day to get your Top Women in Restaurant Tech OR your Industry Hero award noms in! Winners are announced live at - self nominations are encouraged! Submit here: http://ow.ly/stSf50Mjk9J

The Industry Hero awards recognize companies -- both restaurants and tech providers -- for their exemplary contributions to the restaurant...

05/01/2023

Check out this fantastic interview with Josh Weiss of IHG Hotels & Resorts that delves into the creation of the brand's new mobile app. It has been so successful that as of September 2022, revenue, usage and downloads are all up more than 20% and growing (compared to pre-pandemic metrics)! http://ow.ly/SVLi50Mjj2m

This exclusive interview with Josh Weiss, IHG’s VP, Guest Digital Products, provides a behind-the-scenes look into the brand’s recent development...

23/12/2022

UK businesses are reporting that the , high and rising interest rates will prevent them from updating or completely recreating their digital platforms in 2023. After , hoteliers do not have the luxury of waiting out the recession. Get those digital platforms updated ASAP! https://hospitalitytech.com/skills-shortage-and-recession-fears-could-halt-tech-investment

44% of businesses think their digital platforms fail to do justice to the quality of their product or service.

23/12/2022

If you haven't read this interview with Diane Estner of Danni Enterprises, do yourself a favor and check it out. She takes the time to share with HT some hard lessons learned during her career and offers excellent advice for future female IT leaders. https://hospitalitytech.com/ht-talks-tech-diane-estner-president-ceo-founder-danni-enterprises

Hospitality industry veteran discusses the importance of diversity in leadership roles and gives concrete advice for women who are looking to move...

23/12/2022

Did you guys hear about this new startup called Grata? They just announced $6M in seed funding to do something really neat: create an online platform that allows guests/diners to instantly recognize an exceptional service experience by individual employees. https://hospitalitytech.com/grata-announces-6m-seed-funding-and-new-executive-team-its-online-recognition-platform-frontline

Online platform recognizes extraordinary experiences to foster meaningful interactions and build strong reputations for service among brands.