Today's Veterinary Business

16/08/2024

Q: "Nearly every time we call a nearby clinic for a pet’s vaccine records, the person answering the phone is rude to my staff. I listened in on one of the calls, and I would be horrified if my staff treated another veterinary practice that way. Should I notify the clinic’s owner?"

A: Dr. Ernie Ward offers his thoughts on letting cooler heads prevail.

Our veterinary practice received a disturbing response to a rabies vaccine reminder. The client replied that she would never immunize her dog!

15/08/2024

Need some stop-gap solutions until you can bring in new hires?

Try the strategies outlined in this CE credit article.

Start by analyzing your staffing problems and understanding the changing face of the veterinary health care team.

14/08/2024

Don't forget: Tomorrow is "Check the Chip Day"

Keep your clients informed by sharing this handout on your clinic's social channels.

13/08/2024

"When I teach at veterinary schools, students ask me whether practice ownership is still possible, with corporate clinics seemingly on every street corner. My answer is a resounding 'Yes!'"

This roadmap explores the possibility of opening a new hospital.

You see yourself running a veterinary practice, but how do you get from where you are now to the boss’s chair? The answer: with advisers.

12/08/2024

These updates incorporate new scientific evidence, feedback from the veterinary community and the latest advancements, directly enhancing how we perform lifesaving CPR on pets.
https://go.navc.com/3LE6C4t

Updated CPR guidelines aim to standardize cardiopulmonary resuscitation practices and make the outcomes more comparable to human cases.

11/08/2024

"Let me say the painful thing upfront: It’s going to happen."

Dr. Andy Roark discusses how you can adjust when your best employees say "bon voyage."
https://go.navc.com/3WiptXv

Our job as veterinary practice leaders is to grow people, regardless of whether they stay or eventually depart.

09/08/2024

Is marketing for your clinic a dreaded task?

Work smarter, not harder with these best practices 👍

Marketing provides clients with the information they need, facilitates online and asynchronous actions, and reaches a targeted audience.

07/08/2024

Among the recommendations: Cadavers should be acquired and disposed of respectfully and appropriately.

The American Association of Veterinary Medical Colleges urges the ethical sourcing of cadavers and the use of alternatives when possible.

06/08/2024

The latest edition of Today's Veterinary Business is out! Catch up on the latest trends and management insights.

📖 Read the latest issue: http://bit.ly/40YUQbk
📬 Subscribe: https://bit.ly/3eq3hp0

05/08/2024

"Instead of trying to mold and change your invaluable, introverted team members, let’s dig into how to bring out their quiet confidence and invest in their leadership and growth." 👏

Introverts are reserved and soft-spoken on the outside, but a future hospital leader might be growing internally.

03/08/2024

When it comes to veterinary medications, follow these best practices on:

1️⃣ Management
2️⃣ Handling
3️⃣ Dispensing
4️⃣ Administration

Anti-infectives and flea-tick products are givens in a veterinary pharmacy. What also stands out are a well-trained team and branding.

02/08/2024

Are you an independent contractor?

Here are 7 important considerations for your insurance coverage.

Veterinarians working as independent contractors should investigate insurance coverage and purchase what an employer doesn’t provide.

01/08/2024

This predicament pops up every day: People have animals they love immensely, often more than themselves, yet they do not have the money to take care of their pets in the case of a family illness or emergency.

Let’s discuss 6 strategies you should consider to assist clients who cannot afford your standard services.

P.S.: You can earn practice management CE after reading this article ✅

What more can your veterinary practice do to help a client navigate financial limitations? Check out these six strategies.

31/07/2024

It's time to get back to the basics and make sure your team is communicating effectively.

Despite its convenience, digital communication should be given special consideration to avoid internal rifts and inefficiencies.

30/07/2024

When the DEA shows up, your controlled substances documents had better be organized, complete and accurate.

Keeping accurate drug records requires organization and ongoing maintenance. The key to defending yourself is having concise, honest records.

29/07/2024

"Strategic email marketing"

Does that phrase sound like an opportunity or another addition to the to-do list?

Here is a simple approach that can help you leverage this important client communication tool.

An effective email strategy goes beyond appointment reminders and becomes a dynamic conduit for education and critical information.

28/07/2024

When it comes to navigating student loan repayments, it's important to understand what you're up against.

While student loans can present a substantial and daunting financial challenge, success is achievable with proper guidance and expertise.

26/07/2024

Veterinary practices can achieve premium reductions of 30% or more by reducing or eliminating claims and cost drivers.

Here's what you should consider.

The secret to lowering workers’ compensation insurance costs is not as simple as shopping for the best quote.

25/07/2024

Q: My lead veterinary technician had a seizure in our clinic. Can she return to her job like nothing happened?

A: Here's what you can do to ensure a safe return to work after an employee has a medical incident.

When an employee suffers a seizure or another medical incident while at work, many practice owners and managers aren’t sure what to do next.

24/07/2024

It's estimated that 5% of an organization’s revenue is lost to fraud each year 😲

Here's how small businesses can stay vigilant.

Back-office duties are often assigned to one person, weakening internal controls. And where an opportunity lies, the chance of fraud rises.

24/07/2024

23/07/2024

“Most kids want to be us, and we squander that because we don’t reach out to them.”

Here's how we can make this win-win situation more common.

Shadowing opportunities at a veterinary hospital and a scholarship to a veterinary camp gave one young student nearly 100 hours of experience.

22/07/2024

As a leader, you play a key role in either enabling or disabling your team's ability to find meaning in work.

Here are 6 strategies to ensure you're making a positive impact.

Much of the public believes that working in veterinary medicine must be a boundless parade of joy-inducing experiences. Not true.

21/07/2024

Where would veterinarians be without technicians, kennel attendants and receptionists?

This DVM shares stories of these important partnerships throughout the years.

In veterinary medicine, the devil takes many forms, with fearful dogs and cats serving as hosts from which the demon works its evil ways.

19/07/2024

"Today, nearly 90% of veterinary hospitals partner with an online pharmacy, but a recent study found that just 16% of pet owners were aware of the opportunity."

Why is marketing your online pharmacy important? Because doing it can help your practice, your clients and, most importantly, your patients.

18/07/2024

Adapting to the evolving landscape of pet ownership requires veterinary clinics to rethink their strategies and services.

Here are a few keys to better understanding your changing clientele.

Veterinary clinics that understand and cater to the changing demands of modern pet owners will thrive in the evolving pet care landscape.

17/07/2024

High employee turnover hurts your practice in several ways, including reducing productivity creating a significant loss of income.

Investing in retention is an investment in your hospital’s success.

16/07/2024

There can never be too many reminders — don't forget about YOU!

Treat yourself like a patient and incorporate self-care strategies into your daily routine to improve your personal well-being.

15/07/2024

When dealing with angry or irrational clients, there are several Dos and Don'ts that can help diffuse the situation.

For example: Practice active listening to understand a client’s needs genuinely. Active listening includes eye contact, a relaxed facial expression, an occasional head nod, leaning forward slightly and an open body posture.

You’re more likely to defuse a situation if you understand why clients become irritated.

14/07/2024

67% of respondents said they had faced high veterinary bills that would have been a financial strain without pet insurance.

Most Embrace Pet Insurance policyholders say insurance benefited their pets’ health and reduced strain on their finances.