08/09/2022
BRITISH AIRWAYS MEAL ASTOUNDS PASSENGER…
As a professional speaker, I love the fact that I am now traveling the world again and speaking to global audiences.
I have always been addicted to travel, exploring and discovering new places in the world.
I am also passionate about great service and how clients care for customers.
Having just returned from a speaking tour in the Middle East, I was fortunate enough to travel business class (the client paid, not me😆)
One of the flights was two hours and the service incredible with a meal of fillet mignon (a small Middle Eastern Airline)
My return flight from Dubai to London was with British Airways.
Since they have been taken over by the IAG Spanish Group (basically now part of Iberian Airlines and nothing British about them) I have tried to avoid them like the plague as they have become a low-cost airline charging premium prices.
Unfortunately, when the client books and pays for the flights I have no choice.
I skipped dinner knowing it was a business class flight and the food supposedly would be great.
By the time we had taken off and drinks were served, I was starving…..
I was blown away (in totally the wrong way) when business class supper arrived, a ham and cheese roll on their long-haul flight.
I asked if this was a joke and they assured me it was not.
I asked what they were eating in economy and was told a slice of pizza. This is the first time in my career that I asked for an economy meal in business class.
How can a British institution like this go to the dogs (easy, being sold off to the Spanish Iberia)
In the coming months I have many flights booked and have even chosen EasyJet over British Airways (at least I get what I pay for) and on long haul now going back to using Virgin Atlantic and Emirates.
What has astounded you in the wrong way concerning service lately?