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Restaurant Dive Providing in-depth journalism and insight into the news and trends impacting the restaurant industry

Grubhub and Hilton have expanded their delivery partnership to several more Hilton hotel brands, including Hampton, Tru ...
12/12/2024

Grubhub and Hilton have expanded their delivery partnership to several more Hilton hotel brands, including Hampton, Tru and Spark, and Grubhub now services over 2,600 hotels with Hilton.

The third-party delivery service began working with Hilton in 2023 and now delivers food, groceries and convenience items across several brands.

Church’s Texas Chicken is the second brand to announce a system-wide deal with SoundHound in the last week. The chicken ...
12/12/2024

Church’s Texas Chicken is the second brand to announce a system-wide deal with SoundHound in the last week. The chicken chain will deploy drive-thru voice artificial intelligence across its store fleet.

SoundHound’s technology could help the chicken chain speed up order processing by shifting workers from order taking to food making.

Krispy Kreme’s online ordering feature is down following a cyberattack against the company. The doughnut maker is workin...
12/12/2024

Krispy Kreme’s online ordering feature is down following a cyberattack against the company. The doughnut maker is working to restore the channel, but its in-store operations are unhurt.

After an attack on part of its information technology systems, the chain said it is working to restore online ordering. Store operations were not impacted.

The high interest rate environment in 2024 slowed the rate of acquisitions in the restaurant industry, but there were st...
12/12/2024

The high interest rate environment in 2024 slowed the rate of acquisitions in the restaurant industry, but there were still a number of large, high-profile deals including Darden’s acquisition of Chuy’s and Restaurant Brands International's $1 billion Carrols buy.

While transactions slowed this year, there were still some transformative deals, like Blackstone’s $2 billion buyout of Tropical Smoothie Cafe and Darden’s $600 million Chuy’s acquisition.

Nick Chavez is joining 7 Brew from KFC U.S., as the fast growing brand looks to continue its expansion.
11/12/2024

Nick Chavez is joining 7 Brew from KFC U.S., as the fast growing brand looks to continue its expansion.

Nick Chavez joins the fast-growing brand after three years at KFC U.S. and will help with restaurant launches and expand the coffee chain’s loyalty program.

Chris Morris is out as CEO of Dave & Buster’s, with board chair Kevin Sheehan taking the post on an interim basis. Morri...
11/12/2024

Chris Morris is out as CEO of Dave & Buster’s, with board chair Kevin Sheehan taking the post on an interim basis. Morris’ departure comes in the middle of a broad effort to remodel stores and recover from several quarters of slipping comparable sales.

Chris Morris’ resignation follows several quarters of falling same-store sales as consumers pulled back from restaurant spending.

Growing restaurant chains see high-traffic venues like airports and train stations as ways to promote widespread brand a...
11/12/2024

Growing restaurant chains see high-traffic venues like airports and train stations as ways to promote widespread brand awareness and reach consumers outside their home markets.

While big chains appear in numerous airports and train stations, emerging competitors like Slim Chickens and Pollo Campero are also using these locations to build brand awareness.

As restaurants faced a tough operating environment in 2024, many brands, like Starbucks, sought fresh leadership to reve...
10/12/2024

As restaurants faced a tough operating environment in 2024, many brands, like Starbucks, sought fresh leadership to reverse sales troubles.

From Starbucks to Chipotle and Shake Shack, many brands brought in new leaders this year following retirements or a need for a turnaround. 

While a long term increase in base pay has driven down the proportion of tipped workers income that comes from tips, wag...
10/12/2024

While a long term increase in base pay has driven down the proportion of tipped workers income that comes from tips, wages still account for a minority of worker compensation for tipped restaurant workers, according to ADP.

A steady rise in base wages has shrunk tips as a proportion of compensation, but the median tipped worker still gets $14.48 an hour in tips, per ADP.

Yelp added around 20 new features to its platform, including review insights generated by large language models, the abi...
10/12/2024

Yelp added around 20 new features to its platform, including review insights generated by large language models, the ability to turn off marketing for highly seasonal businesses, and a tool that lets restaurants compare their sites to competitors.

The review platform added over 20 features, such as AI-powered review insights and enhancements to its business product suite.

Taco Bell and franchisee Diversified Restaurant Group are testing a new, beverage-focused concept, the Live Más Café, wh...
10/12/2024

Taco Bell and franchisee Diversified Restaurant Group are testing a new, beverage-focused concept, the Live Más Café, which serves premium and specialty drinks alongside Taco Bell’s standard menu.

Live Más Café offers drinks that appeal to Gen Z consumers like chillers, agua frescas and specialty coffee drinks.

The restaurant labor market has cooled considerably in 2024, with wage and jobs growth slowing, turnover and weekly hour...
09/12/2024

The restaurant labor market has cooled considerably in 2024, with wage and jobs growth slowing, turnover and weekly hours down and unemployment up modestly year-over-year.

Turnover has generally fallen in 2024, while unemployment and total jobs in restaurants increased slightly, indicating a return to pre-pandemic labor market dynamics.

Under new CMO Thomas Prather, Smashburger is narrowing in on two foundational areas: a new menu and a new brand identity...
09/12/2024

Under new CMO Thomas Prather, Smashburger is narrowing in on two foundational areas: a new menu and a new brand identity. The brand’s new streamlined menu has a greater focus on its core burgers, while its new visual branding is bold and contemporary, with a simple palette of dark orange and burgundy complimented by cream and black.

New chief marketer Thomas Prather says the fast casual chain was “adrift” after adjustments made during the pandemic period.

A court has approved Sugarloaf Concessions as a stalking horse bidder for several TGI Fridays restaurants. Sugarloaf, he...
09/12/2024

A court has approved Sugarloaf Concessions as a stalking horse bidder for several TGI Fridays restaurants. Sugarloaf, headed by former TGI Fridays CEO Ray Blanchette, is proposing to pay $30.5 million for the restaurants.

The bid for the restaurants shows some potential buyers still have confidence in the brand’s value, despite its recent closures.

A large number of restaurant brands and operators filed for bankruptcy in 2024, for reasons ranging from a management te...
06/12/2024

A large number of restaurant brands and operators filed for bankruptcy in 2024, for reasons ranging from a management termination event carried out by bondholders, to low traffic and the end of rent deferral agreements.

While dozens of brands and operators filed for bankruptcy this year, a sample of major filings show a range of problems from rising labor costs to low traffic.

Torchy’s Tacos is using SoundHound’s phone ordering AI throughout its system, as restaurant brands look for technologies...
06/12/2024

Torchy’s Tacos is using SoundHound’s phone ordering AI throughout its system, as restaurant brands look for technologies that make it possible to economize on labor.

The chain is using SoundHound’s tool, which can handle customized orders and answer questions about the menu, at all of its 130 locations. 

Jessica Wu-McConnell, vice president of digital and loyalty at Church’s, said that while the brand’s customers were valu...
06/12/2024

Jessica Wu-McConnell, vice president of digital and loyalty at Church’s, said that while the brand’s customers were value-oriented, research showed that free chicken was a bigger draw than discounted drinks or sides.

Church’s Texas Chicken is one of a growing number of companies that have launched or revamped loyalty programs with a focus on driving more value for members. 

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