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Robin Carter is a special projects photojournalist for NBC 5 Responds where her storytelling focuses on helping North Texans find solutions to consumer concerns.
‘There's no money on it': What's behind vanishing gift card balances. NBC DFW Diana Zoga
Law enforcement says be aware of a scheme targeting gift cards. Here's how to make sure thieves don't drain your gift card balance before you give it.
Weight loss medication shortage worldwide, and consumers are finding low-cost and generic versions. helps you avoid questionable products and find real solutions. NBC DFWFW Diana Zoga
The demand for weight loss medication is driving a shortage of certain drugs. Consumers are seeing promises online for lower-cost or so-called “generic” versions.
How a North Texas family just closed on a home with a 3 percent interest rate...find out below.
A recent social media post from a North Texas real estate agent got the attention of our NBC 5 Responds team. A new home buyer closed on a house just before the new year, financing it with an interest rate of three percent.
Decades after combat service in Vietnam a local veteran reaches out to for help getting his military benefits. His family believes he's lived a lifetime with PTSD and they want to get him the care they say he deserves.
NBC 5 Responds to the family of a Vietnam veteran trying to access military benefits.
What you can do right now to secure your identity on social media.
https://www.nbcdfw.com/news/local/how-to-better-secure-your-identity-on-social-media/3390696/?_osource=SocialFlowFB_DFWBrand&fbclid=IwAR1Vo_1YiHvbmm3flTXS-ft8U74mvFsQFA4_9wxbCQ69iJ4jbIEd6KERyy8
After a hacker took over her social media, a North Texan said she watched, helplessly, as a stranger used her good name to take money from people.
Family of victims loses thousands of dollars after missing headstone.
It’s been a rough year for a Fort Worth family who lost two cousins in a quadruple murder a year ago. The murders of the young men are still unsolved. Now the family tells NBC 5 Responds reporter Kristi Nelson they’ve been victimized again, losing thousands of dollars they paid for a headstone t...
This story is for all my sports parents out there. Got used sports equipment sitting in your garage collecting dust? Make some money on that stuff! shows you how. Also tips for electronics too. SidelineSwap Swappa
Between registration fees, travel and equipment, the average family spends $883 on just one child’s primary sport– as a recent Aspen Institute State of Play report found. When kids outgrow it, how much of that gear could sit unused?
Check out our NBC DFW Responds story about a Rockwall dental practice, Lowrance Dental who's helping local veterans in need of dental services - for free. 🇺🇸 They call it D-Day for V-Day. 🇱🇷
Estimates show around 27% of adults don’t have dental insurance coverage. Even with insurance, cost may get in the way.
A couple of months before their wedding day, a North Texas couple said the person they paid to plan the event was not returning calls and emails. With their entire wedding budget on the line, they reached out to .
A couple of months before their wedding day, a North Texas couple said the person they paid to plan the event was not returning calls and emails.
to a North Texas consumer who rented a car and received an eye-popping $18,000 invoice. See how the consumer found a resolution and expert advice about saving money this summer travel season.
NBC 5 Responds to a North Texas consumer who rented a car and received an eye-popping $18,000 invoice.
Preparing for severe weather: has steps consumers can take to save time and money
North Texas is no stranger to severe weather. As NBC 5 Responds reports, there are steps consumers with insurance can take ahead of time.
to North Texans who say they lost access to their social media accounts and struggling to get their accounts back online.
https://www.nbcdfw.com/news/nbc-5-responds/facing-disabled-accounts-social-media-users-struggle-to-reach-platform-for-answers/3201264/?_osource=SocialFlowFB_DFWBrand&fbclid=IwAR3pyoSv1EfHqouXMvwDq5p89CH8OjEwQBlClzLcpvpJJkW7PB3zQ9VGlXY
NBC 5 Responds to North Texans who said they lost access to their social media accounts and don’t know why.
NBC 5 Responds to a North Texas renter who wants her full security deposit back. She said her former landlord kept the security deposit and sent a bill for additional charges to cover things like carpet and air duct cleaning.
NBC 5 Responds to a North Texas renter who wants her full security deposit back. She said her former landlord kept the security deposit and sent a bill for additional charges to cover things like carpet and air duct cleaning.
A North Texas Woman reached out to for help to find the owner of a military ring found in Iraq.
NBC 5 Responds received a request for help from a Fort Worth woman who is trying to find the owner of a military ring her son found in Iraq.
God has a way of bringing people into your life when you least expect it. Six years ago he brought my dear friend Sonia Azad- Health & Wellness into my life. For three years we worked together and did some amazing stories. Working with her those three years meant so much to me...I can't even put into words how special she is to me. Well three years later Sonia is leaving the station we once worked together at for something new and exciting. All week she is revisiting stories she did while she was at WFAA and some are the ones we did together. Here is one story about such a beautiful family I just had to share. Pagaduan Kevin. Xyzsa Love Pagaduan
Sonia's major announcement kicks off a week of updates. First: the Pagaduan family.
The team recovers over $5 million for North Texas consumers. Here are some of the consumers we helped this year.
As 2022 ends, the NBC 5 Responds team is marking a major milestone: helping North Texans recover just over $5 million since our beginning in 2016. Here’s a look back at some of the consumer issues the NBC 5 Responds team worked on in 2022 and how you can connect with the team in 2023.
Two North Texas consumers say their plans for a star-studded weekend in Frisco are in limbo after their confirmed hotel reservations changed. Diana Zoga shows you what happened and what you should know when you book.
https://www.nbcdfw.com/news/nbc-5-responds/consumers-hotel-changed-confirmed-reservations/3141315/?_osource=SocialFlowFB_DFWBrand&fbclid=IwAR2rGR1AtZacDFz0Yr7tERTkLj9MgU0d_q-XsDxXDnilum9b93p-TfD0z_g
NBC 5 Responds to two North Texas consumers who say their plans for a star-studded weekend in Frisco are in limbo after their confirmed hotel reservations changed.
This time of year, you hear a lot about Black Friday: big stores offering big sales. This had our NBC 5 Responds team thinking about the smaller businesses in our community.
This time of year, you hear a lot about Black Friday: big stores offering big sales. This had our NBC 5 Responds team thinking about the smaller businesses in our community.
takes a closer look at mail theft and how scammers are gaining access to mailboxes, intercepting packages and stealing valuables. Kristi Nelson NBC5 NBC DFW
NBC 5 Responds takes a closer look at mail theft and how scammers are gaining access to mailboxes, intercepting packages and stealing valuables.
talk to North Texans who are looking for other options in surplus and salvage grocery stores.
NBC DFW
https://www.nbcdfw.com/news/nbc-5-responds/customers-search-for-savings-at-salvage-grocery-stores/3121249/?_osource=SocialFlowFB_DFWBrand&fbclid=IwAR2JJGN2nT3xZ1TRfWNtg9St4TiZC8vGb9NU6p3BQoIbrHp7YD-gNFOW_Hk
The NBC 5 Responds team spoke to North Texans who are looking for other options in surplus and salvage grocery stores.
Trouble getting those 💤? looked at health data county by county to reveal who’s sleeping well in North Texas and who’s not. Diana Zoga NBC DFW
Daylight saving time ends this Sunday when clocks turn back at hour. Many look forward to that “extra hour” of sleep, but experts say it’s just another disruption.
A Texas family warns of driveway and blind zone dangers. Thank you to this family for letting us tell their story. NBC DFW Diana Zoga
A Texas mom lost her child after she backed up and failed to notice her daughter was behind the vehicle.
Homeowners ask for help after a delivery truck fire.
A North Texas homeowner asked NBC 5 Responds for help after a U.S. Postal Service delivery truck caught fire, burning part of the lawn in front of his home.
How to start buying less and reusing more.
As consumers are asked to pay more for just about everything, some North Texans share ways they extend the use of what they have so they can buy less. NBC 5 Respond’s Diana Zoga has the story.
A Texas family said they faced a fight for their child’s life after their daughter's health plan provider denied coverage of a medication known as the most expensive drug in the world.
The family said doctors told them the one-time infusion that costs millions of dollars was their daughter’s best hope. If you have a moment please watch their story.
📰: https://on.nbcdfw.com/x4mBfiE
NBC 5 Responds helped an Abilene family who faced a fight for their child’s life after insurance denied coverage of a medication known as the most expensive drug in the world.
Ways to eliminate food waste. Watch our story.
With grocery prices climbing, consumers are looking for ways to save money, including identifying and reducing food waste at home.
Booking your next trip…you might want to consider travel insurance. Here’s some things to know.
https://www.nbcdfw.com/news/nbc-5-responds/protect-your-vacation-with-pandemic-travel-insurance/2708053/
Traveling, especially foreign travel, may come with a whole new set of requirements as some countries want travelers to have special insurance to help deal with sudden sickness during the pandemic.
Something to think about when you go to sell or buy a car. Check out our latest NBC DFW Responds story.
https://www.facebook.com/91686597689/posts/10158812216612690/
Your vehicle has a history report that is maintained by outside companies. So what can you do if that report is wrong? NBC 5 Responds.
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This story has consumed my mind and heart for weeks now. NBC DFW got an email from a mom desperate for help. Her four month old daughter was born with a rare genetic disease. Their doctor recommended a one-time gene therapy that costs $2.1 million dollars. Insurance denied the family coverage. Diana Zoga shows you how an army of perfect strangers came together...with one goal...to get baby Aniya this treatment. Our story is tonight at 10pm on NBC5.
Check out the latest NBC5 Repsonds promo. It's my first time in a promo. Turned out great! 🎥 NBC DFW
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