31/05/2024
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Day 31/31
Social Listening for Customer Service: Use social media listening tools to identify customer service issues and respond to them promptly and publicly. This can help to improve customer satisfaction and brand reputation.
Example: A travel company uses a social listening tool to track mentions of their brand on Twitter. They see a tweet from a customer who is having trouble booking a flight. The company responds to the tweet and helps the customer resolve the issue.
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