25/07/2021
Consultant /Senior Consultant- Salesforce (Technical)-
Deloitte Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the job
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
Work you will do
This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.
Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.
As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.
Roles And Responsibilities
Be expert in the Digital Sales and Service Automation domain to provide deep understanding of the relevant Salesforce solution(s).
Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
Lead on the support of design, implementation of technology and creative business solutions for iconic brands.
Take the lead on projects requirement gathering, solving some of the most exciting problems for our clients.
Build lasting relationships with key client stakeholders and sponsors.
Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:
Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
Understand how our daily work contributes to the priorities of the team and the business.
Demonstrate strong commitment to personal learning and development.
Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution
Enough About Us, Let's Talk About You
If you are someone with:
Tertiary qualification in a relevant technology, business, or marketing discipline.
3+ years’ experience in consulting and/or CRM implementation in an enterprise environment.
Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE. Relevant Salesforce certification(s) will be a plus.
Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
Drive and determination to continually learn new things and develop yourself.
A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
Drive, tenacity, client focused and results oriented.
An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
Willingness to work outside of office base and most of all…
Good articulation and communication skills in English and additional language.
Next Steps
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be informed.
Requisition ID: 41622
In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.
Seniority Level
Associate
Industry
Management Consulting Information Technology & Services Computer Software
Employment Type
Full-time
Job Functions
Engineering Information Technology
Apply On
https://www.linkedin.com/jobs/view/2622895411/