No Jitter

No Jitter Daily News and Analysis of the Enterprise Communications World

No Jitter (www.nojitter.com) provides daily blogging and analysis of the enterprise communications and collaboration world. We are the leading online community where the industry can exchange, debate and incubate ideas and best practices on a daily basis. No Jitter is produced by the same people who bring you the Enterprise Connect event (www.enterpriseconnect.com), the largest conference and exhi

bition in the US devoted exclusively to enterprise communications and collaboration. No Jitter uses our unique access, insights, vigilance, energy and reputation to generate vibrant, unique content.

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation...
30/05/2025

For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.



For CX service providers, Salesforce’s acquisition reinforces how critical it is to pair fast data with smart automation.

While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's n...
07/05/2025

While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.



While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.

Widespread employee exhaustion persists – but the freelance platform’s new research shows ways workers are proactively m...
01/05/2025

Widespread employee exhaustion persists – but the freelance platform’s new research shows ways workers are proactively managing their engagement with work.



Widespread employee exhaustion persists – but the freelance platform’s new research shows ways workers are proactively managing their engagement with work.

The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your ...
01/05/2025

The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your turn. Verint believes it can take the callback solution to the next level with AI.



The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your turn. Verint believes it can take the callback solution to the next level with AI.

UC&C customer engagement solutions may help vendors stabilize stagnant ARPU and gain share.
30/04/2025

UC&C customer engagement solutions may help vendors stabilize stagnant ARPU and gain share.



UC&C customer engagement solutions may help vendors stabilize stagnant ARPU and gain share.

Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging ca...
29/04/2025

Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging category of “digital labor.”



Since the beginning of the year, at least 7 AI Receptionist products debuted; they serve as use cases in the emerging category of “digital labor.”

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interacti...
24/04/2025

CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.



CX Observability products allow organizations to monitor their end-to-end customer experience across networks, interactions and agents, and quickly act to maintain service.

By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large e...
23/04/2025

By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large enterprise and public sector customers.



By launching the Avaya Infinity Platform, the company provides a contact center modernization trajectory for its large enterprise and public sector customers.

Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer serv...
21/04/2025

Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer service.



Agentic AI could be the breakthrough everyone wants, but it’s limited by the rigid policies and systems in customer service.

Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture: Here’s what IT and workplace leaders need t...
17/04/2025

Google’s Agentic AI Vision for the Workplace Rewrites Both Code and Culture: Here’s what IT and workplace leaders need to know as AI shifts from tool to teammate.



Here’s what IT and workplace leaders need to know as AI shifts from tool to teammate.

Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may...
17/04/2025

Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.



Universal AI agents, operational management for AI, autonomous AI agent feedback are closer than you might think and may lead us to fully agentic AI-powered customer experiences.

Four customers discuss why they chose 8x8 as they moved from premises to cloud and how they’re looking at AI to drive CX...
14/04/2025

Four customers discuss why they chose 8x8 as they moved from premises to cloud and how they’re looking at AI to drive CX value-adds.



Four customers discuss why they chose 8x8 as they moved from premises to cloud and how they’re looking at AI to drive CX value-adds.

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