BPO News Daily

13/05/2023

In a collaborative effort led by the Kenya Private Sector Alliance (KEPSA), the Ajira Digital Programme is set to expand globally through Business Process Outsourcing, aiming to reduce the unemployment gap in the country.

https://www.bponewsdaily.com/kenya-bpo-ajira-digital-programme-360/

13/05/2023

A prominent eye care network in Virginia has tapped The Taylor Reach Group (TRG), a global contact center, call center, and customer experience consulting firm, to enhance its contact center operations.

Virginia's prominent eye care network has teamed up with The Taylor Reach Group to enhance its contact center operations.

12/05/2023

MREIT Inc., led by billionaire Andrew Tan, and AREIT Inc., of the Ayala Group, have both reported increased earnings for Q1 2023, driven primarily by steady demand from the business process outsourcing (BPO) sector for commercial and office rentals.

Link to full story in comment.

20/04/2023

Starting on January 1, 2024, stakeholders in Jamaica’s sector will be selecting employees who require minimal supervision to participate in the work-from-home program.

Starting on January 1, 2024, stakeholders in Jamaica’s business process outsourcing (BPO) sector will be selecting employees who require minimal supervision to participate in the work-from-home program, according to a report by The Gleaner. The program is aimed at companies operating in the specia...

20/04/2023

Jamaican BPO giant itelCX is set to expand its operations in Belize, with a $2.5 million capital investment to retrofit its own facility in Belize City.

Jamaican BPO giant iTel is set to expand its operations in Belize, with a $2.5 million capital investment to retrofit its own facility in Belize City, according to an Amandala report. The company signed an agreement with its new landlord a few weeks ago to establish a 40,000-square-foot complex in a...

15/04/2023

Indian IT major Infosys has given guidance for a 4-7% revenue growth in FY24, marking the first time since FY16 that it has guided for single-digit revenue growth in constant currency terms.

Indian IT major Infosys has given guidance for a 4-7% revenue growth in FY24, marking the first time since FY16 that it has guided for single-digit revenue growth in constant currency terms. This comes after Infosys missed its own revenue guidance for the full year FY23, reporting growth of 15.4% in...

15/04/2023

Global spending on IT and business process outsourcing (BPO) services dropped by 8% in the first quarter of 2023, according to research by Information Services Group (ISG).

The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors,....

15/04/2023

The ICT sector in Davao City, Philippines, is monitoring the potential impact of AI on the BPO sector and on digital transformation and innovation initiatives in both the public and private sectors.

The information and communications technology (ICT) sector in Davao City, Philippines, is monitoring the potential impact of artificial intelligence (AI) on the business process outsourcing (BPO) sector and on digital transformation and innovation initiatives in both the public and private sectors,....

15/04/2023

India is set to take over the global market for software testing as an increasing number of software development companies outsource their testing jobs to the country.

India is set to take over the global market for software testing as an increasing number of software development companies outsource their testing jobs to the country, Tribune India reported. According to industry experts, India is projected to control 70% of the market for software testing in the f...

12/04/2023

GGA Claims Solutions aims to address the increasing concern in the insurance industry caused by the aging claims adjuster population, with 25% of adjusters retiring or about to retire.

GGA Solutions, a leading nearshore Business Process Outsourcing company in the Mexico – US market, has announced the launch of its new arm, GGA Claims Services. The division aims to address the increasing concern in the insurance industry caused by the aging claims adjuster population, with 25% of...

12/04/2023

The study also reveals that 44.4% of businesses prefer offshoring, 32.1% opt for nearshoring, and 17.6% choose onshore based on their outsourcing requirements.

Survey shows 55.6% of businesses outsource their processes GoodFirms‘ recent research report on Business Process Outsourcing (BPO) has revealed that 55.6% of businesses outsource their business processes. The report also sheds light on the reasons behind outsourcing, top outsourced business activi...

12/04/2023

A recent survey by Bain found that 60% of companies plan to increase ER&D outsourcing over the next three years, while 60% said they also plan to shift work offshore or nearshore in the same period.

Bain survey shows 60% of ER&D firms plan to increase outsourcing in 3 years Photo by Christopher Burns on Unsplash Engineering and R&D (ER&D) organizations are outsourcing an unprecedented proportion of work previously done in-house, as they seek to innovate faster and address talent shortages. A re...

26/08/2018

TaskUs will also invest $9 million in the new downtown location. New Mexico beat out Utah, Nevada and Texas for the competitive expansion.

California-based outsourced customer service firm TaskUs has selected downtown Albuquerque for its new Technical Operations and Customer Experience Center.