31/07/2023
Social media is more than metrics; it's about meaningful engagement and building a community. There is no one size fits all solution to it, and what works today may not work tomorrow.
At the heart of everything, social media is about engaging with your people. Social media done right should:
Tell a story.
Connect with your audience.
𝘽𝙪𝙞𝙡𝙙 𝙡𝙤𝙮𝙖𝙡𝙩𝙮.
Solve a problem.
Make an impact.
🧏♀️ I often hear businesses saying they have to get on social media for one of a few reasons:
1. Someone in marketing told them to
2. Someone in sales told them to
3. They know they have to be on it
4. They want to increase sales
Anytime I hear someone say they want to increase sales via social media, I can’t help but cringe.
Sure, social media can be used as a tool to help your sales team, however there are a lot of pieces to that pie and more often than not, people aren’t looking at the entire picture. They have no funnel in place and expect all social content to drive leads and convert them to sales. It's an unrealistic expectation without the proper strategy.
While I don’t discredit those reasons for a business needing to hop on social, what I don’t hear as often as I should are the many important reasons your business should be on social media.
Social media helps to:
💫 Increase visibility
💬 Provides a direct line of communication with current customers and potential ones
📣 Offers brand awareness opportunity
👩🏻💻 Helps to build a brand persona
👯 Creates engagement and loyalty
How do you use social media to connect with your audience?