09/06/2024
is no longer replacing sensors that fall off!
While very publicly rolling out their direct-to-Apple Watch update, Dexcom has secretly rolled out an update to their sensor replacement policy. Previously, if you had a sensor fall off early (like if it gets caught on a door or shirt, you sweat it off, etc.), Dexcom would send you a replacement. Now, “Dexcom will provide a maximum of three (3) goodwill replacement sensors in a twelve (12) month period.”
Since insurance typically only covers three sensors a month (that last for 10 days each), this can leave people with diabetes who rely on continuous glucose monitoring to avoid dangerous low blood sugars or to operate their closed-loop pumps (like Control IQ on Tandem) without a CGM, forcing people with diabetes to pay $190/mo out-of-pocket for additional sensors.
As Steering Committee Members of the Time In Range Coalition, Dexcom actively works with diabetes nonprofits to get more people onto their system (so they make more money).
Dexcom Warriors, their unpaid influencer program, even requires “Warriors” to lobby for expanded Dexcom coverage for Medicare and Medicaid.
Cgms are only useful if we can afford them!
CGM usage has been shown in studies to reduce A1c, so CGMs should not only be accessible to diabetics who can pay for it. JDRF states that 673,000 T1Ds will die by 2040 without access to CGMs and pumps.
What can you do?
1. Contact your representatives and tell them that we need price caps on life saving medical technology (find contact info at betacellaction.org).
2. Use additional tape to keep your sensors on.
3. Do not become a Dexcom Warrior.