22/07/2015
Cupcakes are the building blocks for your CX architecture.
Customers may change over the period of time – their preferences, their styles, their circumstances – nothing is permanent. So, why should your design be fixed? In today’s competitive landscape, it’s in these details that the success of an organization lies – with an integration of the complexity and accounting for all the different angles, keeping a flexible, adjustable and movable approach, organizations can attempt to satisfy all kinds and moods of customers.
More here: http://www.ephlux.com/building-blocks-of-cx