Igniting the Fuse

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Igniting the Fuse Todays youths are the leaders of tomorrow.

22/09/2016

Timeline Photos

21/07/2015

"Be a light unto the world.................................Ignite your passion.........................Let love lead...............................Let love be the only language we speak and hate be our only enemy.........................."

12/07/2015

Igniting the Fuse

08/06/2015

INTRODUCTION
The above narrative serves as an illustration of the one customer no business needs. Unfortunately such customers are plenty, although there is no way of ascertaining their exact number.
A typical retailer will hear only from a small portion of its disgruntled customers. The rest remain silent, The NICE Customers. A large number of such customers will represent a huge financial and market share loss for retailers who do not put in place measures to keep their customers happy_and a large gain to those who do.
As a result, in this increasingly competitive sector of the economy, it is of utmost importance for retailers to make sure their staff is well equipped in the art of customer service. Staff must be equipped in terms of sufficient training, motivation and these must be reinforced by a reward system for those who excel.
Although a lot of emphasis is put on customer care.....SMILE, GREET, THANK..... It is retailers who go that extra step who thrive. What most retailers fail to realise is that it costs the business five times more to attract a new customer a s it would to keep an existing customer happy.
CUSTOMER RETENTION IS CHEAPER AND MORE PROFITABLE THAN ATTEMPTING TO ATTRACT A NEW CUSTOMER.
In order for a business to retain a large number of its customers, each and every customer must feel rewarded and appreciated after every encounter with the organisation (which is represented by the members of staff).
What this series aims to achieve is to act as a guide. It is a matter of great concern how few service staff are aware of how to offer quality customer service; if providing quality customer service with the aim of maximising customer retention is a priority for your business....I strongly urge you to read this series.

08/06/2015

THE NICE CUSTOMER
‘I tend to think of myself as a nice customer. Many of you often encounter me but never notice.
Just the other day, I paid a visit to a popular restaurant and sat quietly whilst the service staff bickered and gossiped behind the counter. Once they were done, a party that came in after me got first preference. But I don’t complain. I merely wait my turn.
There after, I entered the adjacent supermarket to pick up a few essentials. As I entered the confusion was apparent, but I did not throw my weight around. I always try to be considerate to the other person, a snotty counter hand got upset because I enquired about several items before making a choice; but I remained as polite as could be. Rudeness in return is never the answer.
Arriving at the till point I was hoping to be greeted by warm, smiling faces. But I was yet again disappointed. Each and every arriving customer was treated more like a burden as opposed to the assets that we are.
I never nag, I never push and I never kick. Criticism does not exist in my vocabulary. I would never dream of making a scene like I have seen other do in public places. I feel it is totally uncalled for.
No, I’m the nice customer. Do you know who else I am?????

IM THE CUSTOMER WHO NEVER COMES BACK.

08/06/2015

IGNITING THE FUSE
PRESENTS
RETAIL THERAPY

IMPROVING CUSTOMER PERCEPTIONS THROUGH QUALITY CUSTOMER SERVICE

IMPROVING ; making or becoming better in quality/standard/value. CUSTOMER ; one who enters a shop to buy regularly/ purchaser. PERCEPTIONS ; faculty of perceiving/ intuitive judgement. THROUGH ; by means of. QUALITY ; attribute/ degree of excellence. CUSTOMER ; one who enters a shop to buy regularly/ purchaser. SERVICE ; act of serving/ system organised to provide for the needs of the public/ assisting.

By
BLESSING KATSAURA

06/06/2015

Igniting the Fuse's cover photo

06/06/2015

As I walk through the Valley of the Shadows of Death
I'll fear no evil, Thy rod and staff they comfort me

04/06/2015

Harare Council: City to become world class by 2025 ??
Council launches Vision 2012– 2025
Harare City Council launched its Vision 2012- 2025 that it says will seek to include all stakeholders, especially residents, in the transformation of Harare into a world class city. It says by 2025 Harare would be a world class city with a premium mass transport system, a young urbanized population, a regional transport hub, enough vehicle parking space, a highly suburbanized population, a highly ranked local research university, a hot city economy and hot night life among others.
This was launched at a colourful event, which was attended by Local Government and Urban Development minister Ignatius Chombo, Harare Mayor Muchadeyi Masunda, senior council officials, business community and civil society organisations, created expectations amongst residents that perhaps problems of water unavailability, inefficient refuse collection, pot-holed roads, poorly resourced schools and health service centres, mulfunctional city traffic lights, accommodation woes and many other challenges would be history come 2025.
Since the launch of vision 2025, numerous steps have been taken to make this a reality. Numerous desolate buildings within the city centre have been demolished and new structures put up, those that had seen long periods of inactivity revamped, resulting in the opening of numerous shopping malls and food outlets. Massive rehabilitative work is being done on major roads, beginning with samora machel, as well as the installation of traffic cameras at major intersections within the city to curb road offenses. The transport sector has also seen major changes with public transport operators being allocated various termini from which to ply their routes.
This along with the commissioning of CABS to construct low income housing in the budiriro area had given a slight hope that this ambitious vision would indeed be attainable.
But as is always the case, we are yet again disappointed. We had been fooled into thinking that this time it would be different. Having spoken of such an ambitious turnaround, it seems as though our city fathers have forgotten about their goals. In recent times the city fathers have faced numerous financial challenges which have resulted in council workers going for months without receiving their salaries. With this harsh reality, the city council have taken it upon themselves to put in place numerous emergency measures to raise funds for their starving employees.
Numerous vending stands and flea markets have sprung up all through the cities with the vendors paying daily “rentals” for the street corners on which they display their wares. This has resulted in numerous hardships for pedestrians and motorists alike. Walkways are now nonexistent with vendors lining the road sides throughout major roads in the “so called sunshine city”.
With there having been so much talk and emphasis on promoting tourism and transforming Harare into a world-class city by 2025, this appears as a major step in the wrong direction. Is this truly the transformation that was spoken about?? The city centre has become overrun and is no closer to attain world-class standards by any stretch of the imagination. Surely there ought to be other avenues for generating funds for our cash strapped city council (with rooting out corrupt elements being at the top of that list). Surely if our mayor and his staff had any semblance of competence, this idea would have been thrown out long ago, along with the individual who brought it about. Offering vending licences and allocating space for their wares to be displayed was a commendable idea, especially in light of the shortage of formal employment, but, the manner it which it is being implemented is far from exemplary. Surely a certain amount of sanity and order can be brought about and areas designated for such activities.

Apart from being a hazard to pedestrians and motorist, it has resulted in numerous health hazards and widespread littering. Vendors selling vegetables and fruits seemly do not care about their surroundings. Banana peels, apple cores, smashed tomatoes are awash in the streets, with very little if any effort being made to clean up. The city council is failing to provide adequate facilities in terms of stands, spacing and cleaning as litter has become a permanent feature on the street of Harare.
So we call upon our city fathers to look into this matter and see how best they can address this pressing issue. Us as residence of this our nations capital were very impressed by the ambitious move taken by the city council to put Harare on the world map as a hub for business, leisure and a true world class city. There is still a lot to be done, but as we all know; Rome wasn’t built in a day. It requires the effort of all the stakeholders of this city, residence, business people, city fathers and civil society organisations to work together for the greater good.

03/04/2015

For all those who face persecution for being different or having different beliefs, do not seek to strike them down. But simply look up to the heaven like Jesus did on the cross and say;
"Father, if you are willing, please take this cup of suffering away from me. Yet I want your will to be done, not mine.
Father, forgive them, for they don't know what they are doing."
HAPPY EASTER ALL MY FRIENDS, BROTHERS AND SISTER, MAY GODS GRACE AND UNWARRANTED FAVOUR BE UPON YOU.
All our trials and tribulations are not meant to tear us down, but build us up so we can rise like to a greater glory.

15/01/2015
My Small Business: Faith Katsaura-Mawande

My Small Business: Faith Katsaura-Mawande

Faith Katsaura-Mawande has been working since the age of 19. Although she was unsure which path to take, after completing secondary school, she...

17/09/2014

WHAT CAN I DO FOR MY COUNTRY?????

"We are living in a world where food is discarded whilst others go hungry; where violence and racism still affront human dignity and where politics is more associated with corruption than service."

What Zimbabwe needs is leaders who inspire hope, leaders who inspire confidence and generate faith. It is essential that we keep these four pillars in our hearts and our country....PEACE; FAITH; LOVE; HOPE. With the current infighting in our leading political parties, who amongst us the youths will stand and be counted?
With so much talk going around about succession and leadership renewal it should signal hope. But is it? Instead of bringing unity and renewed hope, there seems to be more division and fractures appearing. Our leaders are tearing each other apart from within their own political parties. This has caused us the youth to lose faith in the current crop of political leaders across the political divide. Having lost that confidence, it is up to us the youths of today (tomorrows leaders) to bring back the confidence and mould the future that we see fit. Let us not sit back and wallow in self-pity and blaming the countries trouble on economic sanctions, a leadership crisis or so-called rigged elections. It is us who are to inherit this lovely country.

With the economy seemingly in a free fall, the blame game has become the order of the day. With the current economic climate in our country, there is need for a drastic change in our education system. An 80% rate of unemployment and equally severe under employment is unacceptable in a country boasting the highest literacy rate in Africa.
Schools and educational institutions must groom youths to be job creators as opposed to job seekers. We struggle so much as a country financially and face such rampant unemployment not because of sanctions or a harsh political landscape_but because us the youths spend so much time in school and learn nothing relevant. The major reason is that we are groomed to be job seekers as opposed to job creators. The traditional schooling, whilst still very important is no-longer sufficient. The daily papers are awash with articles on company closures, which make the future seem bleak at best for numerous university graduate job seekers. A large number of school leavers are faced with such a harsh reality and have resorted to vending and selling airtime amongst other activities.

Although the outlook may seem bleak, there are numerous unexplored alternatives that exist. Developing a strong entrpreneurial culture amongst the youths is a sure way of combating the evil of unemployment. With the shortage of opportunities on the job market, many justify their poverty on the economy and shy away from doing anything to combat the problem.

WHAT CAN STOP US THE YOUTHS FROM BECOMING JOB CREATORS AS OPPOSED TO JOB SEEKERS????

With the large number of companies that have shut down, does that not offer opportunities as opposed to a challenge?
SO WHY NOT VENTURE INTO ENTRPRENEURSHIP????? IS IT NOT A VIABLE ALTERNATIVE?????

With an education as a solid base, ones mind is open and should not be limited. As todays youths and tommorows leaders, let us not the let the shortcomings of our current crop of leaders dampen our prospects.
A large number of our peers have not allowed the current economic hardships to prevent them from excelling. Be it in the realm of I.T, Politics or Humanitarian work; our peers have dared to believe and venture on the entrepreneurial path to greatness and self actualization.

Although some maybe unknown or going about their business in silence,their work and contributions should not be overlooked. Stepping forward and following their dreams, they did not allow themselves to succumb to the cancer of negativity.

Faith Vimbisai Katsaura-Mawande chose to venture into the printing industry. Having completed a professional marketing qualification and worked in a number of reputable printing companies; she chose to take the plunge and venture out on her own. She established ZUVA PRINTERS which is making waves in the printing industry; giving industry heavy weights a run for their money. Although having been established during a time when most potential clients were closing down and in a very competitive industry, she has steadily grown her company to command a consideration market share percentage.

Head of Marketing and finance at EVA-TECH, Amanda Jane Lieto along with a couple of high school friends also chose the entrepreneurial path. Having completed her secondary education at Saint Johns EH in 2008 and aquired a university degree, she set about pursuing her passion for Information Technology.
Reigning Miss Earth Zimbabwe Samantha R Dika is another example of the entrepreneurial potential that exists in our countries youths. Having ventured into Modelling and Designing as well as her numerous community based projects; she has amazed many by her achievements and yet to be fulfilled potential.

These are among the current crop of youths who have taken life by the scruff of the neck and chose not to wallow in self pit but work towards building a better Zimbabwe for themselves and others.

So instead of asking what your country can do for you,
ask;

WHAT CAN I DO FOR MY COUNTRY????

29/08/2014
Meet Africa’s top young entrepreneurs for 2014

Meet Africa’s top young entrepreneurs for 2014

The top 12 finalists have been announced for the 2014 Anzisha Prize. The competition recognises and celebrates African entrepreneurs between the ages of 15 and 22 who are using business to solve problems in their communities. The top three winners will be announced on 23 September, and will win a share of the US$75,000 prize [...]

27/08/2014

R**E: 5 year old Girl Demands Gun From Police To Shoot
MATTHEW D**E
— Aug 25, 2014 | 4 Comments
Policemen attached to the State Criminal Investigation Department (SCID), Yaba, in Lagos, were stunned on Friday when a five-year-old girl demanded a gun from them so that she would kill the man who defiled her.

The suspect, identified simply as Okafor, 22, was said to have called Chimuanya and took her into an uncompleted building at Dansa area of Badagry and forcefully r***d her.

LEADERSHIP investigation revealed that the minor was with her mother who was a trader when Okafor told her to come.

A police source at the SCID disclosed that the suspect took the girl to the building and dragged her when she did not like what he wanted to do with her.

The suspect allegedly dragged her on the floor which left her with bruises.

When the suspect was arrested by the SCID, the girl asked a policewomen to give her a gun so that she would shoot the suspect dead because he is not worthy to live among human beings.

A police inspector disclosed that if the child were given a gun, she would have shot the suspect dead because she meant what she said.

He said the girl bled so much and her parents had to ask her what happened and she opened up.

27/08/2014

A 5 YEAR OLD NIGERIAN GIRL ASKED THE POLICEMEN TO GIVE HER A GUN TO KILL THE MAN WHO R**ED HER , SAYING THE MAN DID NOT DESERVE TO LIVE AMONG HUMAN BEINGS .
...the kids are the future, let us not rob them of that. R**e is a serious crime and stiffer punishment should be placed on those who perform such an attrocious crime. Break the silence.

18/08/2014

You Are Too Powerful!
Marianne Williamson in 1992, published a book entitled: "A Return to Love." In the book she wrote: "Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. We ask ourselves, 'Who am I to be brilliant, gorgeous, talented, fabulous?' Actually, who are you not to be? You are a child of God. Your playing small does not serve the world. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We are all meant to shine, as children do. We were born to make manifest the glory of God that is within us. It's not just in some of us; it's in everyone. And as we let our own light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others." What inspired words worth re-reading.

09/08/2014
My Words

My Words

MY WORDS is a collection of Poems, Prayers, Sermons and Teachings that are meant to showcase the thoughts at particular times in the life of the author.

06/08/2014

Mbiravolution

TENDAI MADZVITI

Tendai Madzviti is a young man who sings, dances, acts and plays an instrument called a (Mbira).

Tendai was born on the 13th of November 1987 in Zimbabwe Harare. His music journey started when he was grade 3 at Chishawasha primary school as he was chosen to be a choir conductor and become the youngest choir master at chishawasha.

At grade 6 he had his first television experience and loved the sport light. He also won his first music price same year as the best music student and at grade seven he won the best traditional dancer.
His music journey took a better turn as he started his secondary education at Marondera High where they had music studies as a subject and he was introduced to a piano and music theory.

Tendai Madzviti become one of the most loved students in the music compartment and was also a lead voice in the church leading ceremonies. Tendai was transferred from Marondera high to Mufakose 2 high and there he started focusing on his public speaking as the music department there was as good as dead. This how ever worked more good on him as it developed more on his confidence side and was on television every week for nearly a year representing his school.

In 2011 Tendai stared recoding demo songs and changed his name to Tendex as they are too many Tendai in Zimbabwe and his music was more underground and loved by more people. This was not enough for him so he started performing using back tracks at Book café and other private places around Zimbabwe mainly Harare. Same year he enrolled at the music collage where he was introduced to live instruments and fell in love with a Mbira called Nyunganyunga and that made a change in his music genre from pop sound to Afrocentric.

Same year he started a band called The Luggards which consists of 7 band members. They sing folk songs and their own compositions. And have performed at places like HIfa coca cola stage, book cafe and once was a finalist of the Bocapa Xposure which so him having workshops with the band Zimboita. mysties, Bulawayo, up to date.

Tendai Madzviti now has a national certificate in music and working on his diploma into degree as is. In 2012 Tendai was selected to be the voice of Umoja Zimbabwe which made him to tour Mozambique with different counties like South Africa, Norway and Mozambique. 
2013 Tendai Madzviti was also chosen for his second year in Umoja and this time they toured South Africa. Same year he focused on recording his album with the Luggards after he was chosen as an acoustic night all-star having been given a chance to go to Germany in mid-year 2014.

Tendai’s Constance performances at Zimbabwe Germany Society also found him performing for the Germany ambassador with a Germany group called Massa, it has also seen him performing at Hifa’s main stage twice including the closing act which had the second largest crowd he has ever performed for thanks to Jamaram band from Germany which he will be under their wings when he goes to Germany.

Tendai Madzviti’s journey is only beginning as he looks forward to performing in all countries singing good about his county, showing his culture and learning other cultures too to come back home and teach his people how others do it out there. 

Tendex has a sweet powerful voice, great dance moves, theatrical acts and can pull out fast and slow songs with no stragles. He also write his songs in both Shona and English.

01/08/2014
Twitter / rufarochaniwa: Feeling a bit clouded....need ...

Twitter / rufarochaniwa: Feeling a bit clouded....need ...

Connect with your friends — and other fascinating people. Get in-the-moment updates on the things that interest you. And watch events unfold, in real time, from every angle.

01/08/2014

One Young World

The search has begun to find 36 inspirational young leaders to speak at the One Young World Summit 2014.

Unlike traditional conferences, where the keynote speakers are from the older, already established generation, One Young World opens up a platform for its young delegates.

If you're making amazing changes and impact in your country or community and you are confirmed to attend the 2014 Summit, apply now for this once-in-a-lifetime opportunity to share your views with the world.

Follow the link for more info: http://bit.ly/1rTpEGt

01/08/2014
‘Create promised jobs’

There are far better ways for us the youths to make known our grievances. Taking to the streets is surely not one of those ways. There are various other platforms for us to use and we have not exhausted these.

Apart from sitting and waiting for the government to deliver and create jobs, should we not take it upon ourselves to create employment for ourselves?? Do we not have the know-how??? I feel we do not give ourselves enough credit, and we should put our heads together and build a better future for ourselves and our peers.

Let us not succumb to idle minds and political manipulation so as to cause unrest in our beloved country. We Zimbabweans are peace loving and the envy of other nations, let us not be driven to the streets by those with political ambitions.

31/07/2014

Ones life must have a purpose, it is imperative for an individual to eave an imprint on this earth.

Benjamin Franklin on being worthwhile. http://inspire.st/1j4NDsc

30/07/2014
The 7 Most Powerful Women to Watch in 2014

Powerful women, young entrpreneurs......the future is bright.

These seven innovators are having a major influence on technology, healthcare and the government. We've got our eye on these powerful women. You...

30/07/2014

Zuva Printers

Have you ever wondered how Zuva Printers came to be?
Get yourself a copy of Jewel Magazine to find out how our MD's dreams became a reality. Telling the Zuva Printer's story.

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