An integrated approach for using three improvement methods to transform hospital operations
Our new book "Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma and Constraints Management" is out! For those who are dissatisfied with the status quo of hospital operations in terms of patient experience, financial viability, and employee satisfaction, this book offers the "best of breed" integration of the latest advances in performance improvement approaches. It is ava
ilable at Amazon.com:
http://www.amazon.com/Performance-Improvement-Healthcare-Constraints-Management/dp/0071761624/ref=sr_1_1?s=books&ie=UTF8&qid=1318870848&sr=1-1
Barnes & Noble:
http://www.barnesandnoble.com/w/performance-improvement-for-healthcare-bahadir-inozu/1100052357?ean=9780071761628&itm=1&usri=performance%2bimprovement%2bfor%2bhealthcare
We will be making a presentation on "How to Achieve Superior Performance Improvement by Integrating Constraints Management with Lean and Six Sigma : Examples from Government, Public Services and Healthcare
at the North Jersey ASQ Spring Quality Conference tomorrow.
http://www.springqualityconf.org/
- Director Emeritus, Baldrige Performance Excellence Program National Institute of Standards and Technology
Quality Progress published a review of our book by Dale Farris:
Performance Improvement For Healthcare
Bahadir Inozu, Ph.D., Dan Chauncey, Vickie Kamataris and Charles Mount. McGraw-Hill Professional, 2011, 352 pp., $60 (book).
Authors Inozu, Chauncey, Kamataris and Mount present an integrated approach to using three improvement methods—lean, Six Sigma and constraints management—that have proven to be effective ways to transform hospital operations by focusing on patient outcomes, financial viability and employee satisfaction. The authors summarize their perspective on the state of performance improvement in healthcare and how various keenly focused strategies fail to address healthcare’s overall complex problems.
The book explains the principles and practice of constraints management, and demonstrates how this strategy can apply in healthcare. The authors present a pragmatic, readily accessible explanation of their approach to integrating the three identified improvement methods in the healthcare arena. They also explain the importance of thoroughly understanding the internal systems in a healthcare organization, how to effectively plan to deploy their approach, how to use the right tool for the right problem and the strategy of sustaining success over time.
While the material is aimed at connecting principles with important healthcare executives, it also manages to make the information applicable to any healthcare leaders interested in learning a better way to manage and control bottlenecks, eliminate waste, reduce errors, contain costs and improve outcomes for their customers.
The work represents the ongoing maturity of performance improvement concepts and practices derived from successful manufacturing arenas that have been successfully applied to the healthcare service sector. This book is recommended for all healthcare chief executives, board leadership and quality managers.
Dale Farris
Groves, TX
http://asq.org/quality-progress/2013/02/reviews.html
In this book, Martin has crystallized her theory on why organizations have so much difficulty achieving and maintaining excellence. The author defines four characteristics summarizing the foundation of any improvement strategy: clarity, focus, discipline and engagement. Each aspect is discussed in c...
Clarke Ching published a Q&A Segment about our book on his blog: TOC Thinkers
http://www.tocthinkers.com/2012/05/qa-performance-improvement-for-healthcare-leading-change-with-lean-six-sigma-and-constraints-managem.html
Here's a q& a with the co-authors of the recently published "Performance Improvement for Healthcare - Leading Change with Lean, Six Sigma and Constraints Management." Read on and lean! q1. Can you introduce yourselves? What is your TOC background? Baha Inozu: When I was in academia, my applied resea...
Bob Sproull talks about our book on his blog: Focus and Leverage
http://focusandleverage.blogspot.com/2012/05/focus-and-leverage-part-112.html
focused on improving the overall financial fitness of Manufacturing, Healthcare, MRO, organization, unique blend of Lean, Six Sigma and the Theory of Constraints
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management presents a scalable strategy for managing bottlenecks...
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management presents a scalable strategy for managing bottlenecks...
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management presents a scalable strategy for managing bottlenecks...
Watch Dan discuss a little bit about the book.
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management presents a scalable strategy for managing bottlenecks...
Meet the authors!
Our final author is Dan Chauncey!
DAN CHAUNCEY is Director of Deployment Services and a certified Master Black Belt for NOVACES. He has been directly involved in the development and application of process improvement methodologies for more than twenty-five years. Dan's involvement in quality improvement began during his career in the U.S. Air Force as Management Engineering specialist and culminated as Director of Strategic Planning & Quality Improvement with the HQ Air Force Management Engineering Agency; culminating a 20 year Air Force career.
In addition to his service in the Air Force, Dan has been an active Performance Improvement practitioner across numerous industries. At Humana as Quality Improvement Manager, he led a staff of twenty-one employees responsible for all aspects of operational support for a 450-employee customer service center. Advised senior management on process improvement and problem solving techniques and developed production capability standards for manual and electronic claims processing and call center operations. At the University Health System in San Antonio, TX, he led a staff of five employees responsible for facilitating quality improvement in a 4,000 employee teaching hospital/health system. He led the assessment of this teaching hospital/health system using Malcolm Baldrige National Quality Award criteria. Deciding to move into consulting, Dan joined DA Consulting Group where he led team to reorganize and document streamlined processes and tasked breakout documentation for more than one hundred processes and over six hundred task level documents. He led the team through development of process documentation standards for an on-going software implementation. As an Assistant Vice President for Aon Management Consulting Group – Rath & Strong Dan provided project selection and management for Lean Six Sigma implementation with Fortune 1000 companies. He delivered Lean Six Sigma training to more than 850 Black Belt and Green Belt candidates. Specific accomplishments as a Master Black Belt include more than $6 million in savings from 29 projects at an environmental engineering company, more than $2 million dollars savings from 32 projects at a human resources outsourcing company, and a project in call center resulting in $260,000 in annual savings. The results of this last project were published in the Six Sigma Forum magazine. At Grant Thornton, a global accounting, tax, and business advisory firm, he accomplished the mission of applying Lean principles to achieve a reduction in cost management reporting cycle times for the U.S. Army.
As the NOVACES Director of Deployment Services, Dan has trained more than 200 Lean Six Sigma Green and Black Belts. He has trained eight waves of Black Belts and provides technical support to five Master Black Belts in providing deployment guidance and support to the Navy Bureau of Medicine and Surgery and four regional commands. Dan was instrumental in the development of NOVACES' SystemCPI methodology to deploy Continuous Process Improvement in virtually any organization. This methodology includes a JumpStart session for the rapid start-up of a Continuous Performance Improvement deployment. In addition to training and leading numerous Lean and Six Sigma process improvement teams over the past 12 years, Dan has a long history of curriculum design experience.
Mr. Chauncey has written extensively, including Instructional Design for the Corporate Trainer: A Handbook on the Science of Training (Writers Club Press), the “Process Management” chapter in Rath & Strong's Six Sigma Leadership Handbook (John Wiley & Sons), and a variety of articles on the subject of Lean Six Sigma deployment.
In addition to a Bachelor of Science and two Associate Degrees, Dan has a Master of Arts in Human Resource Development and an MBA. He has completed all the coursework for a Doctorate in Business Administration and is currently pursuing Certified Professional in Healthcare Quality (CPHQ) and Constraints Management Jonah certification. He is a Senior Member, American Society for Quality (ASQ) and the Theory of Constraints International Certification Organization. Dan is a certified as both a Theory of Constraints Supply Chain Technical Expert and Supply Chain Technical Design Expert.
Meet the authors!
Our next author is Charles Mount!
CHARLES MOUNT is the Director of Government Healthcare Services and an ASQ-certified Lean Six Sigma Black Belt for NOVACES, LLC. He oversees the company’s services in Lean Six Sigma and Leadership programs to improve patient care, safety and satisfaction. He has 40 years experience serving defense & security organizations, as well as 28 years experience in Performance Improvement, leadership, management, and professional development. After almost 39 years on active duty, he retired from the military as a Captain from the Navy Medical Department. While in the Navy, CAPT Mount was Commanding Officer and Executive Officer of the Naval Schools of Health Sciences Training in Portsmouth, VA and San Diego, CA. At the Navy’s largest medical center in San Diego, Charles spearheaded the training, coaching, and implementation of Total Quality Management (TQM) for 5,000 employees and scores of patients. He created a 24-hospital group to fast track the implementation of healthcare quality, the Southern California Coalition for Improving Healthcare and served as its President for 6 years. He also served as Education Director, and later President, of the San Diego W. Edwards Deming User Group. As a Master Training Specialist, CAPT Mount has conducted strategic planning sessions for multiple organizations, with a specific emphasis on employee and executive development of the mission, vision, values, and guiding principles. He served as the Navy’s national faculty for Basic Life Support for the Navy Surgeon General for 17 years. As a member of the American Society for Training and Development (ASTD), CAPT Mount has made presentations to groups throughout the nation, including San Diego, Chicago, and Norfolk, VA. Over the years, he has written about managing change in healthcare for a variety of publications and consulted for numerous civilian and federal healthcare institutions. Charles is a graduate of the Institute for Federal Health Care Executives; he holds a B.Sc. Degree in Nursing from the University of Washington and a M.Ed. From the University of San Diego.
Meet the authors!
Vickie Kamataris!
VICKIE KAMATARIS is an Advisory Board Member for NOVACES and Director of Operational Excellence at Guthrie Health. She is a registered nurse with more than twenty years of clinical experience, Vickie earned her BSN from Southwestern College where she graduated Valedictorian in 1988. She has achieved multiple specialty certifications including CPHQ and is a Lean Six Sigma Master Black Belt. As a NOVACES Master Black Belt for healthcare, Vickie provides Lean Six Sigma expertise and leadership to develop and guide Lean Six Sigma deployment strategies, develop and deliver training, lead complex, enterprise-level projects and events, and mentor Black Belt and Master Black Belt candidates. In her role as Quality Leader for General Electric Corporate Healthcare and Medical Programs, Vickie developed and deployed a balanced scorecard across GE's network of more than 240 clinics in 34 nations. She led multi-disciplinary, cross-functional global teams to improve mean performance related to cost/productivity, compliance, and medical quality indicators and led key global initiatives including implementation of an electronic health record, emergency medical response, travel medicine, health promotion and wellness, medical surveillance assurance, disability case management, and development of clinical protocol. She has extensive experience as an educator, serving as hospital education coordinator and adjunct faculty in the Biology department at Cowley College. She has presented at national and international venues and authored journal articles and papers on clinical and change leadership and quality-related topics including Lean, Six Sigma, TRIZ, and balanced scorecard. Vickie is a co-author of Leading Change with Lean, Six Sigma, and Constraints Management. Vickie has more than 30 years of experience leading clinical, business, and military teams and has received multiple academic and professional awards. She served as a noncommissioned officer in the US Air Force. Vickie is a member of Sigma Theta Tau International, National Association for Healthcare Quality, the American Society for Quality , the American College of Healthcare Executives, the Pennsylvania Organization of Nurse Leaders, and the International Society of Six Sigma Professionals.
Baha Inozu at our first book signing at the NAHQ conference in September
Watch Baha discuss some methods from the book!
Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management, lays out an integrated approach for using three indu...
Meet the authors!
Our first author is Bahadir Inozu!
BAHADIR INOZU, Ph.D. is a Founding Partner and the Chief Executive Officer of NOVACES, LLC, a leading provider of continuous process improvement and project management consulting and training services. He is a Lean Six Sigma Master Black Belt and a Theory of Constraints Jonah. He has over 20 years of performance improvement experience in Government, Healthcare, Maritime and MRO industries. Previously, he held the positions of Professor and Chairman of the School of Naval Architecture and Marine Engineering of the School of Naval Architecture and Marine Engineering, and Professor in the Engineering Management Department at the University of New Orleans (1990-2006). He was also Director of the Reliability, Operations, and Maintenance Division of Gulf Coast Region Maritime Technology Center for more than 10 years. He has led over 20 major applied research projects, and written over 70 journal articles and conference papers. He pioneered the implementation of Lean Six Sigma in the U.S. Shipbuilding industry. He was also a member of the AIRSpeed project’s core contractor team that pioneered integration of TOC with Lean Six Sigma for Naval Aviation Enterprise. He got his M.S. and Ph.D. in Naval Architecture and Marine Engineering from the University of Michigan and B.Sc. in Mechanical Engineering from Technical University of Istanbul.
Bahadir Inozu, Ph.D. and his team of authors combine healthcare experience to bring a new book that presents the latest advancements in performance improvement including Lean, Six Sigma and Constraints Management to help hospitals prepare for the Affordable Care Act.
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