Online Jobs Hub

18/09/2023

Position: Customer Service Agent (Live Chat and/or Email Support)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We provide 24/7 live chat and customer service teams to over 100 eCommerce brands with 100+ employees and a great culture. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Live Chat Agents, TLs, Managers, Client Management, Sales, etc.).

Position Summary:

As LiveChat Agent will handle incoming chat from multiple client websites. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor.
Protect company's, clients', and visitors' information.
Work with the team to accomplish your goals individually and as a team.
Update your knowledge through continuous learning. (Self-paced and group training)
Ensure you have the right equipment and a proper place to work productively.


Work Experience:
(* items are required)

*At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses.
Robust eCommerce or Retail customer service background.
Genuine care for customers and clients.
A sales-oriented person is a plus.
Social media management experience is a plus.
At least six months of work-from-home experience is a plus.


Qualifications Required:
(* items are required)

*Remote work ready:
Stable high-speed internet with backup. (Minimum of 5Mbps)
Computer (laptop or desktop) with the ff recommended specs.
Quad-core CPU at least 2.5hgz or higher
RAM 8GB or higher.
1GB GPU
At least 128GB SSD for your drive C
Dual monitor with at least 1920 x 1080 display resolutions
Headset with mic and we**am for meetings
Focused workspace.
*Above average written and verbal English communication and comprehension skills.
Great chat, email, social media, and phone etiquette.
*Advance critical thinking skills


Benefits:

What we offer:

Starting salary rate is $4/hr
Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
Pandemic-proof job
Weekly Pay & No Salary Deductions
Paid Time Offs
HMO coverage up to $50/Month
Paid breaks
Paid training
Career Growth
Performance-based compensation review
Since you will be working from home, you get to save a lot of time and money
Company & team events - Virtual and Offline
What we don't offer:

All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.


Terms of Employment:

If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.
Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements.
This project-based job is coterminous with the client contract with Helpflow.
Agents with good track records at HelpFlow may be transferred to other accounts/projects.


Notes:

Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
Please provide an active mobile phone # (any Network but not a landline #) so we can contact you via text or call if needed.

Please put my name on the who referred you to this post: Melanie Ormita

Click the link below to apply 👇

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and setup. Read on to learn more.

18/09/2023

Position: Sales Account Strategist

Working Hours: Flexible schedule within US business hours

Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands with 100+ employees and a great culture. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.).

Position Summary:

As Sales Account Strategist, you will signup good fit clients to their 1st quarter by executing an existing consultative but structured sales process with prospects. You will drive conversations forward with scheduled & unscheduled calls, email, sms, and other creative follow ups to build interest and eagerness in prospects to move forward in the sales process to a successful signup. This will include engaging in expertise / value building conversations in online communities with prospects that could be a fit for our services.

Responsibilities include but are not limited to:

1. Preparation / ex*****on of sales calls
2. Sales follow ups (email, phone, etc.)
3. Negotiation, closing, and kickoff new clients
4. Collaborating with CS team on expanding existing clients
5. Engaging in industry social media communities
Work Experience:
(* items are required)

* Experience owning & achieving sales quota with B2B service/product at $12K-$60K / year client value.
* Experience with B2B consultative sales process with 2-3 call sales process, vs transactional sales process.
* Experienced and effective with sales / CRM tools for prospect communication, pipeline management, etc.
* Can craft concise & compelling sales emails, both for followup and prospect response situations.
Qualifications Required:
(* items are required)

* Remote work ready:
stable high speed internet with backup
computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
headset, mic, and we**am for meetings
focused workspace.
* Fluent in conversational english written and verbal.
Ideally, at least 1 year of work from home experience
Benefits:

Salary depends on experience + performance bonus
Paid leave
HMO reimbursement effective after the 6th month
Fixed schedule with weekends off
Training and travel opportunities
Work from home, fully remote, no office visits required.

Please put my name on the one who referred you to this post: Melanie Ormita

Click the link below to apply 👇

Are you a great Sales Account Strategist? Can you signup good fit clients and drive growth with your sales skills? Join our 100+ person Filipino team that's been creating success together since...

18/09/2023

Position: Full-stack Developer

Working Hours: Flexible schedule within US business hours but should be available for morning meetings (PST)

Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands, as well as marketing help, and even specialized roles. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Manager, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Full-stack Developer, you will contribute to the development of high-quality software applications by writing clean, maintainable code and collaborating effectively with other members of the development team.

Responsibilities include but are not limited to:

Writing code and reviewing code: spend time writing code and reviewing code written by other members of the team. They should seek feedback from senior developers and take the time to review their own code to identify opportunities for improvement.
Support and maintenance: should be able to assist in the support and maintenance of software applications. They should be able to troubleshoot and debug code and should be willing to learn new tools and techniques for supporting software applications.
Learning and skill development: spend time learning and developing their technical skills, including participating in training and attending coaching sessions.
Collaboration and teamwork: participate in daily stand-ups and other team meetings, and should be willing to ask for help and provide assistance to other team members as needed.
Testing and quality assurance: participate in testing and quality assurance processes, including writing unit tests and performing manual testing as needed.
Work Experience:
(* items are required)

* Proficient in PHP 8+ (Laravel), JavaScript (VueJS), MySQL, and AWS and have a solid understanding of programming fundamentals, including algorithms, data structures, and product design patterns.
* Able to write clean, maintainable code that is easy to read and understand. They should be committed to producing high-quality code that meets the team's quality standards.
* Knowledge of product development best practices, development frameworks, database design, version control systems, and software testing. They should be familiar with common development tools, such as integrated development environments (IDEs), code editors, and other technical tools used in the product development industry.
* Able to analyze and troubleshoot software problems, and come up with creative solutions to solve them.
* Able to adapt to changes in project requirements and be flexible in their approach to problem-solving.
* Able to work effectively with other members of the development team. They should be able to communicate technical concepts effectively and be willing to share their knowledge and expertise with others.
* Able to manage their time effectively and meet project deadlines
Qualifications Required:
(* items are required)

* Remote work ready:
stable high speed internet with backup
computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
headset, mic, and we**am for meetings
focused workspace.
* Fluent in conversational English written and verbal.
Ideally, at least 1 year of work from home experience
Benefits:

Salary depends on experience
Weekends off
Work from home, fully remote, no office visits required.

Please put my name to the who referred you to this post: Melanie Ormita

Click the link below to apply 👇

Are you a great Full-stack Developer? Can you contribute in developing high-quality software applications? Join our 100+ person Filipino team that's been creating success together since 2015

18/09/2023

Position: Learning Solutions Specialist

Working Hours: US business hours (PST)

Part Time - 20/hrs a week
Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands with 100+ employees and a great culture. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.).

Position Summary:

As a Learning Solutions Specialist, you will support the learning needs of both performing and non performing agents. Administers training needs analysis to assess performance gaps and best practices among agents. Communicate with stakeholders the progress of various training classes conducted.

Responsibilities include but are not limited to:

Facilitating Virtual Training
Observe and provide coaching/feedback to existing trainers facilitating classes
Conduct learning sessions geared towards Classroom Management and Facilitation
Provide a weekly summary report to the LSM
Partner with the LSM to standardize training modules-ensuring alignment with new process and methodologies
Work Experience:

(* items are required)

* Minimum 3 years work experience(BPO/Virtual/CS) in the following fields
1 year or more as an agent
2 years or more as a Lead trainer/mentor/facilitator
Experience facilitating training classes in various ways
Working knowledge in the Adult Learning Principles, Methods of Instructional Design including modern and traditional training methods.
Experience conducting training needs analysis is preferred but not required
Working knowledge with MS Office Apps and G SuiteApps
Role Based Competencies:

Ability to develop and deliver presentations
Strong listening, interpersonal and communication skills.
Skilled in classroom facilitation
Strong analytical and problem solving skills
Able to exercise time management and multi task effectively
Able to exercise good decision making and problem solving skills
Qualifications Required:
(* items are required)

* Remote work ready:
stable high speed internet with backup
computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
headset, mic, and we**am for meetings
focused workspace.
* Fluent in conversational english written and verbal.
Ideally, at least 1 year of work from home experience
Benefits:

Salary of (rate)/hr depends on experience
Paid leave
Fixed schedule with weekends off
Work from home, fully remote, no office visits required

Please put my name on the one who referred you to this post: Melanie Ormita

Click the link to apply 👇

Are you a great Learning Solutions Specialist? Can you facilitate virtual trainings & produce high-caliber agents? Join our 100+ person Filipino team that's been creating success togeth...

18/09/2023

Position: Marketing Coordinator

Working Hours: Flexible schedule within US business hours

Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands with 100+ employees and a great culture. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Manager, Client Management, Sales, etc.).

Position Summary:

To provide support to the Marketing Department to produce Marketing Qualified Lead quota for Sales Department. This includes but is not limited to performing research and preparing data, providing basic to complex administrative marketing support to help drive our marketing efforts toward success.

Responsibilities include but are not limited to:

Update GMR sheet weekly before EOS meeting.
Provide administrative help during events.
Flagging of social media posts for engagement.
Perform miscellaneous marketing-related administrative tasks such as research, data gathering, infrastructure setup and other one-off tasks.
Work Experience:
(* items are required)

* Experience in providing administrative support related to marketing such as research, data gathering, system implementation, etc.
* Experience in understanding and taking instructions from team members and executing to achieve desired results.
* Experience working with a team of marketers that each own and achieve lead quotas in their channels.
Experience managing sales follow ups (i.e. redundancy with Sales Coordinator)
Experience with these channels: outbound sales, partners, online ads, content marketing, communities, & events
Experience managing vendors and consultants to achieve certain internal initiatives.
Role based:

* Attention to Detail - Ensures details within reports and processes are accurate.
* Project Management - Able to manage multiple projects with different timelines and stakeholders effectively.
Qualifications Required:
(* items are required)

* Remote work ready:
stable high speed internet with backup
computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
headset, mic, and we**am for meetings
focused workspace.
* Fluent in conversational english written and verbal.
Ideally, at least 1 year of work from home experience
Benefits:

Salary depends on experience + performance bonus
Paid leave
HMO reimbursement
Fixed schedule with weekends off
Training and travel opportunities
Work from home, fully remote, no office visits required

Please put my name on the who referred you to this post: Melanie Ormita

Click the link below to apply 👇

Are you a great coordinator? Can you produce Marketing Qualified Lead quota for Sales Department? Join our 100+ person Filipino team that's been creating success together since 2015.

18/09/2023

Position: Client Services Manager

Working Hours: Predominantly US business hours (Pacific Time). May vary depending on the client assignments, which may include other US timezones, UK/Ireland, or APAC times.

Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands, as well as marketing help, and even specialized roles. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary: As Client Success Manager, you will manage and maintain a stable client portfolio through your dedicated focus and ownership of your part of the business. Specifically, this will include implementation of existing processes/infrastructure/team (PIT), identification and resolution of gaps, creating and managing the implementation of action plans for client situations, direct management of clients via email/phone/web conference, and identifying growth opportunities.

Responsibilities include but are not limited to:

Ensure on-time and smooth client onboarding and launch in collaboration with the Client Success Specialist.
Stabilize client relationships through regular check-ins and timely communications via email/phone/web conference.
Mitigate risks by flagging internal indicators and managing Client Risk Playbooks effectively as per process, and escalating to Senior Client Success Manager, as needed.
Ensure Client Success processes happen in the day-to-day departmental operations, and improve them, as needed.
Work Experience:

(* items are required)

Mission based:

* B2B Client Management for US Small Businesses, including phone/web conferences) - You have at least two years of direct client management experience in a B2B business (preferably a service business), serving US based small business clients (businesses with

Are you a great Client Success Manager? Can you manage and maintain a stable client portfolio? Join our 100+ person Filipino team that's been creating success together since 2015.

18/09/2023

Position: GTM/GA4 Expert

Working Hours: Flexible schedule within US business hours but should be available for morning meetings (PST)

Hiring Company: We are a provider of 24/7 live chat and customer service teams to over 100 eCommerce brands, as well as marketing help, and even specialized roles. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Manager, Client Management, Sales, etc.) and a great culture.

Position Summary:

As GTM/GA4 Expert, you will lead the successful implementation and optimization of Google Tag Manager (GTM) and Google Analytics 4 (GA4) solutions across our platforms. The expert will enable us to gather accurate data, derive meaningful insights, enhance our business strategies, and empower the tech team to perform related tasks independently.

Responsibilities include but are not limited to:

Tag Implementation: Design, implement, and manage tags using GTM and GA4 to capture relevant data points according to business requirements.
Data Integrity and Accuracy: Ensure the accuracy and consistency of tracking data, troubleshoot discrepancies, and maintain data integrity.
Custom Event Tracking: Implement custom events, goals, and enhanced e-commerce tracking to capture user interactions and conversions effectively.
Collaboration and Communication: Collaborate with cross-functional teams to gather tracking requirements and translate them into technical implementations. Communicate effectively with stakeholders to ensure alignment.
Team Training and Guidance: Train and mentor the tech team to independently manage GTM/GA4 tasks within two weeks, providing comprehensive guidance and resources.
Work Experience:

(* items are required)

Google Tag Manager (GTM) and Google Analytics4 (GA4) Proficiency:
In-depth expertise in GTM and GA4 setup, configuration, and management.
Experience in creating and managing custom dimensions, events, and audiences.
Technical Proficiency:
Proficiency in HTML, CSS, JavaScript, and other relevant web technologies.
Familiarity with data layers and debugging tools for accurate tag deployment.
Familiarity with LiveChat, Shopify, and other e-commerce platforms.
Analytical Skills:
Ability to interpret data, identify trends, and provide actionable insights to improve business strategies.
Problem-Solving and Attention to Detail:
Strong problem-solving skills to troubleshoot tracking issues and ensure data accuracy.
Attention to detail in tag implementation and data validation.
Training and Coaching:
Effective training methodologies to empower the tech team to handle GTM/GA4 tasks independently.
Clear communication and supportive guidance to enhance the team's skills.
Collaboration and Communication:
Excellent collaboration skills to work effectively with marketing, development, and other teams.
Clear and concise communication of technical concepts to non-technical stakeholders.
Time Management and Project Ex*****on:
Effective time management to handle multiple tracking implementations, projects, and training responsibilities.
Meeting project deadlines, milestones, and training objectives consistently.
Qualifications Required:
(* items are required)

* Remote work ready:
stable high speed internet with backup
computer (laptop or desktop) with recommended quad core CPU 2.5hgz+, RAM 8GB+, and dual monitor
headset, mic, and we**am for meetings
focused workspace.
* Fluent in conversational english written and verbal.
Ideally, at least 1 year of work from home experience
Benefits:

Salary depends on experience
Weekends off
Work from home, fully remote, no office visits required.

***Please put my name on the who referred you to this post tab:
Melanie Ormita

Are you a GTM/GA4 Expert? Can you contribute in developing high-quality software applications? Join our 100+ person Filipino team that's been creating success together since 2015.

18/09/2023

Job openings!

Position: CSR - Voice Agents - $5.50/hr

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We provide 24/7 live chat and customer service teams to over 100 eCommerce brands with 100+ employees and a great culture. We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Live Chat Agents, TLs, Managers, Client Management, Sales, etc.).

Position Summary:

As CSR Voice Agent you will support customers by providing helpful information, answering questions, and responding to complaints via phone. You will ensure that customers are satisfied with products, services, and features.

Responsibilities include but are not limited to the following:

Receiving calls from or to customers.
Striving to achieve first call resolution and maintain the quality of service provided.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Responding efficiently to customers and creating a positive experience.
Transferring and escalating the calls to the appropriate department if needed.
Work Experience:
(* items are required)

* 2+ years customer service experience, eCommerce experience preferred.
* Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
* Proficiency with computers, especially with regards to CRM software.
* Ability to multitask and strong time management skills.
Mindset:

* Effective Communication - Able to communicate effectively with team re: projects, brainstorming ideas, etc.
* Attention to Detail - Ensures details within tasks are noticed to progress accurately
* Metrics driven & self motivated, with an ability to set / keep a pace independently day to day.
* Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
* Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off putting, even in “new” situation
Qualifications Required:

(* items are required)

*Remote work ready:
Stable high-speed internet with backup. (Minimum of 5Mbps)
Computer (laptop or desktop) with the ff recommended specs.
Quad-core CPU at least 2.5hgz or higher
RAM 8GB or higher.
1GB GPU
At least 128GB SSD for your drive C
Dual monitor with at least 1920 x 1080 display resolutions
Headset with mic and we**am for meetings
Focused workspace.
*Above average written and verbal English communication and comprehension skills.
Great chat, email, social media, and phone etiquette.
*Advance critical thinking skills
Benefits - What we offer:

Starting salary rate is $5.50/hr
Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
Pandemic-proof job
Weekly Pay & No Salary Deductions
Paid Time Offs
HMO coverage up to $50/Month
Career Growth
Performance-based compensation review
Since you will be working from home, you get to save a lot of time and money
What we don't offer:

All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements.
Notes:

Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application.
Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us.
Please provide an active mobile phone # (any Network but not a landline #) so we can contact you via text or call if needed.

https://jobs.recruitmentflow.com/jobs/3102622-1002-1020-csr-voice-agents?promotion=767559-trackable-share-link-referral-drive-voice-agents

Please put my name in the one who referred you to this job tab:
Melanie Ormita

All Best!

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and setup. Read on to learn more.

12/08/2023

Do not expect to succeed right away. Just trust the process. Hinde lahat ng nagsasabi na ganito ang gawin mo then ginawa mo pero hinde nag work. No matter how many trainings and webinars you attended sa freelancing, at the end of the day, ikaw pa rin ang ang mag da drive ng buhay mo sa Freelancing. Just do the right thing and give 100% all the time.

02/08/2023

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