17/07/2021
It's been an intense week for the Axie nation and we want to provide some clarity and transparency around the server issues and how we are dealing with them.
As we’ve experienced exponential growth, some issues have popped up with the game server. Hooking a game up to blockchain data is a new invention; something that nobody has ever done before with a large number of players. Things were going smoothly until the last few weeks but the server started to breakdown once we passed 500,000 daily active players.
Obviously, not being able to play is a very painful experience. Fixing these issues is our #1 priority.
What We're Doing
• We've shifted more of our engineering team to work on fixing this.
• We've hired additional engineers to work on server scaling.
• We've hired someone from within the Axie community to lead and build out our support system. We will introduce him in the coming days!
• We will be deploying periodic maintenances with upgrades that may make things better. Sometimes they will not work, we need to test live to see if the changes we make are having the expected effect.
We aren’t sure when things will go back to normal, it could be days or perhaps weeks.
It's important for us that everyone in the community understands that we are operating on the bleeding edge of a new industry. If we could solve our problems by simply turning on a new server or staggering logins we would have already done that.
If you find yourself becoming frustrated and want to lash out please take a deep breath and remember that Axie Infinity is still in an alpha state. The game is not released on Google Play / Apple store for a reason.
Thank for you for the patience as we go through this historic time. It pains us to see so many of our beloved community members having issues. We are working very hard. We will get it done.
- Sky Mavis
Axie update as of 8PM 7/17/21
