17/04/2025
Thank you Sonia for your thoughts on Psychological Safety…..
Making the best improvements at work starts with feeling safe to speak up.
When it comes to improvement work one thing is clear: without psychological safety, it simply doesn’t stick. You can have the best tools, the smartest people, and the boldest ideas, but if people don’t feel safe to speak up, challenge the norm, or admit when something isn’t working… nothing really changes.
At its core, psychological safety is the belief that you won’t be punished, shut down, embarrassed, or humiliated for speaking up with ideas, questions, concerns, or mistakes. In a psychologically safe team, people feel valued and heard—and that’s where the magic of improvement happens.
The Four Zones of Psychological Safety:
Based on the work by Amy Edmondson, understanding psychological safety starts with recognising the four different zones people can find themselves in at work:
1. Apathy Zone: Disengaged and Passive
Low safety, low accountability. People don’t feel heard, so they check out.
2. Anxiety Zone: Pressure Without Support
Low safety, high accountability. There’s lots of pressure, but no room to fail.
3. Comfort Zone: Safe, but Stagnant
High safety, low accountability. It’s calm and supportive, but not challenging.
4. Learning Zone: Where Growth Happens
High safety, high accountability. People feel secure enough to take risks and push boundaries. This is the best place for meaningful improvement
How can you support psychological safety in improvement projects? You can’t force trust, but you can create the conditions for it to grow. My illustration shares 8 ways how you can promote psychological safety in improvement work.
1. Model Vulnerability
2. Establish Ground Rules
3. Encourage Questions
4. Treat Failure as Learning
5. Welcome Challenge
6. Make Decisions Together
7. Recognise Effort
8. Check In
Improvement work requires courage, honesty, and vulnerability. But those things don’t just happen—they flourish in environments where people feel safe, valued, and heard. Psychological safety is like glass: when it’s strong, it’s clear and allows trust, creativity, and collaboration to shine through, but if it’s cracked—even once—it becomes fragile, and rebuilding can take a really long time, care, and consistent effort.
Find out more about Sonia Sparkles here: https://soniasparkles.com/