11/04/2022
Digital payments
As well as offering passengers more information through mobile phone applications, operators are also looking to make payments more efficient and COVID-safe through contactless options. Some Latin American cities already offer the option to pay using debit and credit cards, like Rio de Janeiro and Guatemala City, and others like Panama City and San José, Costa Rica are working to implement pilots. Cashless payments aim to simplify and streamline the experience for users by reducing the purchase and entry queues at transport hubs, minimising crowds at peak hours and increasing customer satisfaction using ‘tap and go’.
“The future is new Mobility-as-a-Service applications and there will be more integration in travel within the city and metropolitan regions without the need for interruptions to buy a new ticket,” said Fernanda Caraballo, Director of Business Development for Latin America at Mastercard. “This is a benefit for the frequent, infrequent and tourist travellers because they save time by paying with a debit or credit card and, in the case of tourists, the language barrier and doubts are eliminated, if they are in an unknown city.”
Caraballo says Mastercard’s aim is to transform the collection schemes for transportation systems to generate savings and efficiency for the city and for transportation operators, and to improve the quality of life for citizens.
“Mastercard seeks to offer the best solution that suits the specific needs of each city,” she added.
