In this reel, Sean Albertson discusses the challenges reshaping customer experience (CX), from layoffs to shifts in business priorities. Sean shares how the CX On The Rocks community aims to connect CX practitioners with experts for actionable solutions—not just another Slack channel, but a place to collaborate and drive impact.
Join us as we redefine CX together in this transformative era. The CX On The Rocks community isn't just a platform; it’s a movement to equip practitioners with tools and insights to weather the changes. Let's shape the future of CX.
Catch the full conversation with Sean, Marc Mandel, and host Matt Egol on The CX and Culture Connection! https://youtu.be/odB4uQTUyfM
#CustomerExperience #CXInnovation #Leadership
In this reel, Sean Albertson discusses the challenges reshaping customer experience (CX), from layoffs to shifts in business priorities. Sean shares how the CX On The Rocks community aims to connect CX practitioners with experts for actionable solutions—not just another Slack channel, but a place to collaborate and drive impact.
Join us as we redefine CX together in this transformative era. The CX On The Rocks community isn't just a platform; it’s a movement to equip practitioners with tools and insights to weather the changes. Let's shape the future of CX.
Catch the full conversation with Sean, Marc Mandel, and host Matt Egol on The CX and Culture Connection! https://youtu.be/odB4uQTUyfM
#CustomerExperience #CXInnovation #Leadership
Leadership transitions can challenge company culture.
David Friedman discusses how founders can ensure their values and traditions endure across generations of leadership without losing what made the company great.
Succession planning isn’t just about passing the baton—it’s about carrying forward the beliefs, rituals, and practices that built the business’s success. How can you ensure your culture thrives through leadership changes?
Learn how to sustain culture through change on The CX and Culture Connection with host Matt Egol. https://youtu.be/hFiYBQIAldo
#LeadershipTransition #BusinessLegacy #OrganizationalCulture #FutureOfWork
Leadership transitions can challenge company culture.
David Friedman discusses how founders can ensure their values and traditions endure across generations of leadership without losing what made the company great.
Succession planning isn’t just about passing the baton—it’s about carrying forward the beliefs, rituals, and practices that built the business’s success. How can you ensure your culture thrives through leadership changes?
Learn how to sustain culture through change on The CX and Culture Connection with host Matt Egol. https://youtu.be/hFiYBQIAldo
#LeadershipTransition #BusinessLegacy #OrganizationalCulture #FutureOfWork
In remote work, we miss the informal watercooler moments where culture grows. David Friedman explains why leaders need to be more intentional in fostering informal connections that once happened naturally in person.
Informal conversations build trust, spark collaboration, and reinforce shared values. Without these touchpoints, companies risk losing a crucial part of their culture. What intentional practices are you implementing to keep informal connections alive?
Discover how to maintain culture in a hybrid world on The CX and Culture Connection with Matt Egol. https://youtu.be/hFiYBQIAldo
#RemoteWork #OrganizationalCulture #HybridWork #LeadershipInsights
In remote work, we miss the informal watercooler moments where culture grows. David Friedman explains why leaders need to be more intentional in fostering informal connections that once happened naturally in person.
Informal conversations build trust, spark collaboration, and reinforce shared values. Without these touchpoints, companies risk losing a crucial part of their culture. What intentional practices are you implementing to keep informal connections alive?
Discover how to maintain culture in a hybrid world on The CX and Culture Connection with Matt Egol. https://youtu.be/hFiYBQIAldo
#RemoteWork #OrganizationalCulture #HybridWork #LeadershipInsights
David Friedman shares the transformative power of assuming positive intent. When we start interactions believing people mean well, our conversations become more productive. It shifts us from conflict to collaboration.
A mindset of trust opens doors for honest communication and stronger relationships. When assumptions lean positive, teams work more cohesively and avoid unnecessary misunderstandings. How could your team benefit from assuming the best?
Learn why mindset matters in building a winning culture—tune into The CX and Culture Connection hosted by Matt Egol. https://youtu.be/hFiYBQIAldo
#PositiveMindset #Leadership #CultureByDesign #EmployeeWellbeing
David Friedman shares the transformative power of assuming positive intent. When we start interactions believing people mean well, our conversations become more productive. It shifts us from conflict to collaboration.
A mindset of trust opens doors for honest communication and stronger relationships. When assumptions lean positive, teams work more cohesively and avoid unnecessary misunderstandings. How could your team benefit from assuming the best?
Learn why mindset matters in building a winning culture—tune into The CX and Culture Connection hosted by Matt Egol. https://youtu.be/hFiYBQIAldo
#PositiveMindset #Leadership #CultureByDesign #EmployeeWellbeing
Effective coaching starts with clarity. In this episode, David Friedman stresses that leaders can’t coach effectively without being crystal clear on the behaviors they expect. It’s about defining what good looks like and reinforcing it consistently.
When managers set clear expectations, they empower their teams to grow and improve. A vague framework leaves employees guessing, while clear guidance builds confidence. How can your coaching conversations become more behavior-focused?
Ready to improve your team’s performance? Listen to The CX and Culture Connection with host Matt Egol. https://youtu.be/hFiYBQIAldo
#CoachingCulture #EmployeeDevelopment #CXLeadership #BusinessGrowth
Effective coaching starts with clarity. In this episode, David Friedman stresses that leaders can’t coach effectively without being crystal clear on the behaviors they expect. It’s about defining what good looks like and reinforcing it consistently.
When managers set clear expectations, they empower their teams to grow and improve. A vague framework leaves employees guessing, while clear guidance builds confidence. How can your coaching conversations become more behavior-focused?
Ready to improve your team’s performance? Listen to The CX and Culture Connection with host Matt Egol. https://youtu.be/hFiYBQIAldo
#CoachingCulture #EmployeeDevelopment #CXLeadership #BusinessGrowth
David Friedman draws from Atomic Habits to explain how embedding new habits into existing routines, like opening meetings with a key fundamental, makes change easier. It’s about leveraging what’s already in place to strengthen culture.
Small adjustments can lead to big outcomes. Habit stacking works because it builds on the familiar, making change feel natural rather than disruptive. What existing routines in your organization could become platforms for positive change?
Find out how simple changes can lead to big wins on The CX and Culture Connection hosted by Matt Egol. https://youtu.be/hFiYBQIAldo
#LeadershipDevelopment #WorkplaceCulture #BusinessInsights #CX
David Friedman draws from Atomic Habits to explain how embedding new habits into existing routines, like opening meetings with a key fundamental, makes change easier. It’s about leveraging what’s already in place to strengthen culture.
Small adjustments can lead to big outcomes. Habit stacking works because it builds on the familiar, making change feel natural rather than disruptive. What existing routines in your organization could become platforms for positive change?
Find out how simple changes can lead to big wins on The CX and Culture Connection hosted by Matt Egol. https://youtu.be/hFiYBQIAldo
#LeadershipDevelopment #WorkplaceCulture #BusinessInsights #CX
For CX Leaders who looking to drive growth & innovation through the connection of customer experience
