The CX & Culture Connection Podcast with Host Matt Egol

Home
The CX & Culture Connection Podcast with Host Matt Egol

For CX Leaders who looking to drive growth & innovation through the connection of customer experience

11/12/2024

Accelerate your innovation journey! In this clip from The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer discuss the value of testing and validating ideas early. Businesses that invest in this process not only speed up innovation but also ensure their products resonate with customers.

Get inspired by the full conversation—listen to the full episode here and start transforming your approach today. https://youtu.be/wbpw8E7lCMY

10/12/2024

The future is here!

On The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer explore how AI-driven audience simulations are revolutionizing customer insights. By complementing traditional tools like A/B testing, these simulations offer rapid, cost-effective feedback from nano-segments of your audience.

Want to learn more about how simulated audiences can transform your approach? Listen to the full episode here. https://youtu.be/wbpw8E7lCMY

09/12/2024

Why are new products and campaigns so challenging to create?

According to Nitzan Shaer, CEO of WEVO, on The CX and Culture Connection Podcast hosted by Matthew Egol, CCXP, human biases often cloud judgment. But AI is changing the game. When applied correctly, AI helps teams understand how specific customer segments will respond, moving beyond personal preferences.

Catch the full episode here to discover how AI can refine ideas, eliminate blind spots, and deliver products that resonate with customers. https://youtu.be/wbpw8E7lCMY

06/12/2024

Every failed product or campaign isn’t just a lost opportunity—it’s wasted resources and lost customer trust. On The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer discuss the overlooked costs of poor development: countless hours of discarded code and irreversible churn from dissatisfied customers.

Learn how investing in user insights earlier in the design process can transform your outcomes. Watch the full episode here https://youtu.be/wbpw8E7lCMY for more on reducing failure rates, improving efficiency, and accelerating revenue.

05/12/2024

“We were in the dark ages,” predicts Nitzan Shaer in this powerful clip from The CX and Culture Connection Podcast, hosted by Matt Egol, CCXP. Reflecting on outdated approaches, Nitzan explains how using customers as guinea pigs is no longer acceptable in an era of shrinking patience and higher expectations. Research shows that one bad experience can drive 20% of customers away—two bad experiences, and they’re gone for good.

Listen to the full episode here https://youtu.be/wbpw8E7lCMY for actionable insights on how to optimize products before launch, protect your brand, and build lasting customer loyalty.

04/12/2024

The customer experience game is changing, and it starts before launch. On The CX and Culture Connection Podcast, Matt Egol, CCXP, and guest Nitzan Shaer highlight the shift to gathering quantitative insights during the design phase. By leveraging new technologies, businesses can identify the best ideas and predict success without resorting to trial-and-error launches.

Don’t miss the full episode—click https://youtu.be/wbpw8E7lCMY to learn how organizations can reduce risks, save time, and achieve better outcomes by integrating feedback earlier in the development process.

03/12/2024

"Unleash the power of AI-driven insights with Wevo! In this reel from The CX and Culture Connection Podcast, Matt Egol, CCXP, and guest Nitzan Shaer, CEO of Wevo, discuss how businesses can evaluate websites, concepts, or campaign designs quickly. By visiting Wevo.ai/TakeAPulse, you can get instant scores and actionable recommendations tailored to your target audience, ensuring your ideas resonate before they go live.

Catch the full episode of The CX and Culture Connection Podcast here (https://youtu.be/wbpw8E7lCMY), where Matt and Nitzan delve deeper into how AI is revolutionizing customer experience and innovation.

"

02/12/2024

In this clip from The CX and Culture Connection Podcast, host Matt Egol, CCXP, and guest Nitzan Shaer, CEO of Wevo, discuss how customer experience is entering a new era. Nitzan highlights the shift to the left—optimizing experiences before they go live, thanks to powerful simulation technologies. Instead of relying on customers as guinea pigs, businesses can now perfect products and campaigns before launch.

Nitzan also emphasizes that we are on the brink of the simulation era, where advanced tools like Wevo.ai/TakeAPulse allow companies to leverage simulated audiences and accelerate innovation. The best part? These technologies are accessible today, helping organizations create better experiences and achieve faster results.

Watch this reel to learn how simulated audiences can help you build better products and accelerate innovation.

Full episode here: https://youtu.be/wbpw8E7lCMY

29/11/2024

On The CX and Culture Connection Podcast, Martin Kihn discusses with host Matt Egol, CCXP, how Customer Data Platforms (CDPs) are shaping the future of data-driven marketing. By transitioning from third-party cookies to a CRM-like approach, CDPs are enabling personalized, end-to-end customer experiences.

This evolution is not just about replacing cookies—it’s about transforming how brands innovate and connect with customers using data. Learn how to stay ahead of the curve.

Check out the full episode: https://youtu.be/TYqfcR_i7lk

28/11/2024

Martin Kihn discusses the growing importance of capturing real-time data signals in customer journeys. Whether through web sessions or apps, these insights are helping brands innovate their segmentation and engagement strategies.

What’s next for data? Martin predicts the emergence of new, untapped signals that will further enhance how brands understand and connect with their audiences.

Find out more in the full episode: https://youtu.be/TYqfcR_i7lk

27/11/2024

On The CX and Culture Connection Podcast, Martin Kihn emphasizes the foundational role of first-party data in building meaningful customer relationships. Host Matt Egol, CCXP, highlights how Martech platforms like Salesforce are leading this transformation.

As businesses pivot from third-party data, they are unlocking trust and engagement through smarter tools, better consent practices, and enhanced data governance strategies.

Watch the full episode to learn more: https://youtu.be/TYqfcR_i7lk

26/11/2024

Salesforce’s mission to connect businesses with their customers takes center stage as Martin Kihn explores the role of AI and automation. Learn how these tools enhance both human and digital interactions for a seamless experience.

Technology and humanity work better together. Martin explains how AI agents and automation are redefining customer journeys without losing the personal touch.

Tune in to the full episode here: https://youtu.be/TYqfcR_i7lk

25/11/2024

On The CX and Culture Connection Podcast, Martin Kihn and host Matt Egol, CCXP, explore Salesforce research that uncovers the critical link between employee engagement and customer satisfaction. Engaged employees create better experiences, leading to loyal and satisfied customers.

Martin explains how mission-driven workplaces can elevate brand reputation while delivering exceptional customer journeys. It’s a win-win strategy you can’t afford to miss.

Don’t miss the full episode: https://youtu.be/TYqfcR_i7lk

22/11/2024

Discover how Salesforce’s Data Cloud is redefining customer intelligence with Martin Kihn. From real-time data to unstructured information like text and audio, Martin explains how brands are creating richer customer profiles to drive results.

Imagine every interaction building a clearer picture of your customer. Learn how real-time signals and innovative data tools are transforming decision-making for modern businesses.

Explore the full discussion here: https://youtu.be/TYqfcR_i7lk

21/11/2024

On The CX and Culture Connection Podcast, Martin Kihn at Salesforce reflects on how platforms like Salesforce are revolutionizing how brands understand consumer behavior. Gone are the days of blunt demographic tools—today, it's all about leveraging data signals for sharper insights.

With host Matt Egol, CCXP, Martin unpacks the shift to smarter tools and how digital footprints are reshaping modern marketing strategies for greater impact.

Watch the complete episode now: https://youtu.be/TYqfcR_i7lk

20/11/2024

On The CX and Culture Connection Podcast, host Matt Egol discusses with Martin Kihn how personas and segments complement each other in actionable marketing strategies. Personas humanize data, serving as a bridge between analytics and creative storytelling.

For creative teams, personas transform cold data into relatable, actionable insights. This human connection drives meaningful customer engagement and enhances business outcomes.

Catch the full conversation here: https://youtu.be/TYqfcR_i7lk

19/11/2024

In this insightful clip, Martin Kihn, SVP at Salesforce highlights the psychological factors that shape data-sharing preferences and the strategies businesses can use to secure consent. Tailoring opt-in approaches to align with customer attitudes is more important than ever.

Building trust is no longer optional—it’s essential. Learn how understanding privacy preferences can enhance your ability to foster stronger customer relationships.

Watch the full episode here: https://youtu.be/TYqfcR_i7lk

18/11/2024

Join host Matt Egol in this engaging discussion with Martin Kihn as they explore how Customer Data Platforms (CDPs) are revolutionizing end-to-end customer experiences. Martin dives into how aligning marketing, service, loyalty, and sales can help brands deliver seamless journeys, much like the top hospitality companies.

Every brand aims to provide world-class service, but what does it take to create a cohesive and premium experience? Discover strategies to help your business elevate its customer interactions to new heights.

Watch the full episode here: https://youtu.be/TYqfcR_i7lk

Address

Website

https://www.journeysparkconsulting.com/home

Alerts

Be the first to know and let us send you an email when The CX & Culture Connection Podcast with Host Matt Egol posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to The CX & Culture Connection Podcast with Host Matt Egol:

Videos

Accelerate your innovation journey! In this clip from The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer discuss the value of testing and validating ideas early. Businesses that invest in this process not only speed up innovation but also ensure their products resonate with customers. Get inspired by the full conversation—listen to the full episode here and start transforming your approach today. https://youtu.be/wbpw8E7lCMY #CustomerExperience #CXLeadership #Innovation #AI

The future is here! On The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer explore how AI-driven audience simulations are revolutionizing customer insights. By complementing traditional tools like A/B testing, these simulations offer rapid, cost-effective feedback from nano-segments of your audience. Want to learn more about how simulated audiences can transform your approach? Listen to the full episode here. https://youtu.be/wbpw8E7lCMY #CustomerExperience #AI #SimulatedAudiences #Innovation

Why are new products and campaigns so challenging to create? According to Nitzan Shaer, CEO of WEVO, on The CX and Culture Connection Podcast hosted by Matthew Egol, CCXP, human biases often cloud judgment. But AI is changing the game. When applied correctly, AI helps teams understand how specific customer segments will respond, moving beyond personal preferences. Catch the full episode here to discover how AI can refine ideas, eliminate blind spots, and deliver products that resonate with customers. https://youtu.be/wbpw8E7lCMY #AI #CustomerExperience #Innovation #CXLeadership

Every failed product or campaign isn’t just a lost opportunity—it’s wasted resources and lost customer trust. On The CX and Culture Connection Podcast, Matt Egol, CCXP, and Nitzan Shaer discuss the overlooked costs of poor development: countless hours of discarded code and irreversible churn from dissatisfied customers. Learn how investing in user insights earlier in the design process can transform your outcomes. Watch the full episode here https://youtu.be/wbpw8E7lCMY for more on reducing failure rates, improving efficiency, and accelerating revenue. #CustomerExperience #CXLeadership #AI #Innovation

“We were in the dark ages,” predicts Nitzan Shaer in this powerful clip from The CX and Culture Connection Podcast, hosted by Matt Egol, CCXP. Reflecting on outdated approaches, Nitzan explains how using customers as guinea pigs is no longer acceptable in an era of shrinking patience and higher expectations. Research shows that one bad experience can drive 20% of customers away—two bad experiences, and they’re gone for good. Listen to the full episode here https://youtu.be/wbpw8E7lCMY for actionable insights on how to optimize products before launch, protect your brand, and build lasting customer loyalty. #CustomerExperience #CXOptimization #Innovation #AI

The customer experience game is changing, and it starts before launch. On The CX and Culture Connection Podcast, Matt Egol, CCXP, and guest Nitzan Shaer highlight the shift to gathering quantitative insights during the design phase. By leveraging new technologies, businesses can identify the best ideas and predict success without resorting to trial-and-error launches. Don’t miss the full episode—click https://youtu.be/wbpw8E7lCMY to learn how organizations can reduce risks, save time, and achieve better outcomes by integrating feedback earlier in the development process. #CustomerExperience #CXLeadership #Innovation #AI

Shortcuts

Address
Alerts
Contact The Business
Videos
Claim ownership or report listing
Want your business to be the top-listed Media Company?

Country:

City: