24/01/2022
Branding refers to the deliberate actions you take to influence people’s perception of your product or service—so they will choose your brand time and again. Essentially, it is the way your product or service lives in the hearts and minds of your customer.
While it may seem like a simple idea to comprehend, branding is an ever elusive, hotly debated topic that is not easy to define. Why? Because, as we mentioned above, branding is emotive, and subjective and not something that can necessarily be measured or quantified.
In order to fully conceptualize branding, let’s go back a step and understand what is a brand. To quote author and entrepreneur, Seth Godin, “A brand is the set of expectations, memories, stories and relationships that, taken together, account for a consumer’s decision to choose one product or service over another”. Meaning branding is everything you do to actively influence those decisions.
Think about it, when consumers need to make a choice, how will they make their decisions? Whatever motivates them, branding is what shapes the perception of your business in their minds and ultimately what converts new customers into loyal buyers.