21/06/2024
Minimizing ER will lead to customer service platforms handling more diverse inquiries, improving customer satisfaction, and balancing automation and human touch. https://fatsfixedassettracking.com/9-must-track-metrics-of-customer-service-platform-by-devashish-datt-mamgain-jun-2024/10734/
As Peter Drucker famously said — “What gets measured, gets managed.”Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations to gain valuable insights and optimize their customer service strategy. This will ultimately lead to superi...