Manage Self, Lead Others podcast

31/03/2024

Happy Easter from Bluesfest Byron Bay 2024. Favourites … The Cruel Sea, The Paper Kites, Steve Poltz, Harry Manx, Velvet Trip, Elvia Costello, Taj Mahal and more …

29/02/2024

Recently named by HR Magazine as one of the top 5 most influential management thinkers, this week’s Manage Self, Lead Others podcast episode is with Peter Cappelli DPhil, Professor of Management; Director, Center for Human Resources, The Wharton School. He is the author of “Our Least Important Asset: Why the Relentless Focus on Finance and Accounting is Bad for Business and Employees.”

To access, link is in my bio.

TIMESTAMPS

[2:02] Why do leaders see employees as liabilities instead of assets?

[6:24] What's the problem with managers coming from engineering or finance backgrounds?

[12:20] What money you're going to give me to make me want to move? And they're not necessarily more successful than an active candidate. In fact, they're less successful. That's an interesting paradox.

[13:15 ] We know that active candidates are people who want to advance.

[13:37 ] For any line manager, middle manager, c-suite manager, your advice would be always advertise for a role?

[14:20] A study showed that people hired from outside took 3 years to get up to speed compared to people promoted from within. And it took people promoted from within 7 years to catch up to the pay of people who were hired from outside. So you pay a salary premium and you suffer a performance hit when you fill those jobs from outside.

26/02/2024

Charged Up Studio podcast is excited to announce their latest episode with me as guest, speaking with Host, Danna Olivo. We delve into the world of recruitment and retention post-pandemic leadership's role in hiring success.

Watch now via the link.

Welcome to Charged Up Studio! In this episode, we dive into the dynamic world of recruitment and retention, exploring the pivotal role leadership plays in th...

01/09/2023

This episode I'm speaking again with Thought Leader and Visionary, Dan Silberberg, former Managing Director of Oracle and former CEO of other well-known brands, with a Master's degree in Leadership and Coaching and Founder / CEO of Entelechy.

There is only one journey of a Leader, the Inward Journey. Join us for a thought-provoking discussion examining 4 core areas that reflect your truth, your values, your core beliefs as a leader:

1. Tell your story.
2. Know yourself
3. Authenticity
4. Spirituality

Who am I?
What is my story?
Where am I inauthentic?
What are my values?

Release the messages of our childhood to become who we can become - our next most radiant self.

This episode is a 45-minute masterclass to help you release the genius within, and dramatically impact the growth and development of you, as a leader.

26/06/2023

TableAus association magazine has reviewed my podcast. It reads, "Nina Sunday is on a mission to help leaders elevate and transform team culture with her Leadership audio and video podcast, Manage Self, Lead Others, for experienced and aspiring people managers.

"With thought-provoking conversations and expert insights, each episode delves into emotional intelligence and leadership, exploring empathy, communication, psychological safety, collaboration, productivity and giving real-world strategies and techniques.

"What really sets this podcast apart is the depth of the discussions.

"Nina skilfully guides conversations, allowing guests to share their expertise while adding her own valuable insights. It strikes a balance between storytelling and actionable advice, making it easy for listeners to apply it to their own leadership journeys

"But according to Nina she doesn’t 'interview' her guests. In her own words, 'Curiosity is what drives me. I feel privileged for the opportunity to go deep with an expert about a topic I’m already interested in, to ask my own questions as they arise; plus I record it and share it to the world.'

"Manage Self, Lead Others podcast is currently celebrating the impressive milestone of 100 episodes. It's clear that Nina's movement to make the workplace a better place to work is striking a chord with listeners.

"Surprisingly, it ranks high in the management podcast charts in some far-reaching corners of the globe such as Tanzania, Saudi Arabia, Egypt, Poland, India, as well as Australia, NZ, North America and UK.

"Nina’s catchphrase is, ‘Workplace culture hides in plain sight. Is yours flourishing?’ Join the movement to make your workplace a better place to work.

"It’s available everywhere on all the smartphone apps – Apple, Spotify, Audible, Stitcher, etc."

13/06/2023

Listen to Episode 87 of “Manage Self, Lead Others: Emotional Intelligence and Leadership for managers” with Dr Paula Smith on Presentation Intelligence® for powerful presenting and leadership communication.

“Presenting opens the doors to possibilities", says Dr Paula, "because you're more visible when you say yes to more presentations, which are opportunities to showcase your expertise and who you are as a professional. It opens up career opportunities for you.”

Dynamic, inspiring, passionate, describes today's guest, Dr Paula Smith, professional speaker and CSP (Certified Speaking Professional), 3-time author and leading expert in powerful presenting based in Perth Australia.

TALKING POINTS

Q. Any tips on how to open?

A. Opening is a biggie. The typical opening is “Hello everyone. My name is Paula and welcome to this presentation.” Probably 95% of the presentations open just like that.

If you learn nothing else on this podcast, don't open a presentation like that. We want to give the audience what they don't expect. The opening is what we call a power moment.

===

Q. You don't still see people thinking it's okay to turn around and read the words off a slide, do you?

A. I see it every day every day and do you know why?
It's because nobody was born with these skills. Sometimes they've been asked to present at a co

They come to me terrified, and I ask, ‘What type of training have you had in this? And they say, “None.” What other job would you do out there with no training?

17/12/2022

16/12/2022

#81 Think Like an Investigator, with Dan Goodwin

16/12/2022

#82 Psychological Safety, with Nina Sunday

16/12/2022

#83 DiSC Profile debrief, Nina Sunday in conversation with Lindsay Adams

08/12/2022

Episode 86: Conflict Intelligence® with Scott Dutton

08/12/2022

Episode 85: Emotional Intelligence with HR Manager of the Year, Alice Hanna

27/10/2022

Episode 84, The Leadership Operating System with Dan Silberberg

#84 The Leadership Operating System, with Dan Silberberg

19/10/2022

18/10/2022

18/10/2022

Episode 69 - The International Customer Service Standard with Jeremy Larkins from the Customer Service Institute of Australia

This episode I'm with Jeremy Larkins, Executive Director of the Customer Service Institute of Australia. Just as the Customer Service Institute of America has the exclusive North American rights to certify organizations against the International Customer Service Standard, so in Australia, the Customer Service Institute of Australia assesses organizations to be certified to the international standard.

The standard helps organizations improve quality and effectiveness of all aspects of customer service strategy, policies and systems.

QUESTIONS:

What is the biggest mistake companies make in customer service? What's the biggest gap when you start looking at their processes?

Assuming they know what the customer wants and that they're done. They've asked enough questions, but you cannot survey enough at every step of the customer journey.

Do organizations find that when they're actually at the point of comparing how they sit against the standard that a lot of them have got some of the things in place, but there are things that they didn't even think they needed to do?

And to even go through the process of applying for accreditation, it's almost like engaging a consultant but at the end you've got a seal of approval that you can take to the marketplace and say, look at us, we are now accredited in the international customer service standard.

Should I spend money on learning and development improving the competencies of our staff?

Does CX - Customer Experience - override the old customer service term?

Understanding the lifetime value of a customer.

Another perspective is customer relationship and one of the attributes is having a customer charter

Empowering staff to resolve issues and complaints. You've got a revised version of the complaints handling framework.

How do you motivate frontline workers to offer discretionary effort that's required to give good customer service,

It's possible to unleash the customer service champion in everyone.

Customer service is everybody's business.

Contact the Customer Service Institute of Australia

ABOUT THE HOST, NINA SUNDAY CSP

Book Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or Leading People series.

Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'

Nina hosts 30-Day Challenges online for any timezone. Priority Management, Business Writing, Customer Service and Leading People.

The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others.