![Case study 🔒 In October 2024, a seller approached to me with a critical issue: their Amazon account had been suspended d...](https://img4.medioq.com/522/086/575684855220862.jpg)
21/12/2024
Case study
🔒 In October 2024, a seller approached to me with a critical issue: their Amazon account had been suspended due to a «related accounts» violation.
After two unsuccessful self-submitted appeals, the seller turned to our team for professional assistance.
The primary issue was that the client had no understanding of the second account that Amazon claimed was linked to theirs. The complexity of the case required thorough analysis and a carefully crafted strategy.
📋 Our Solution
Led by our expert Rick, we developed a tailored plan to address the suspension:
1. Analysis & Strategy
Rick conducted a detailed review of the case during a consultation call, outlining a recovery plan. Through our detailed analysis and investigation, we identified the likely reason Amazon connected the accounts, which helped us address the root of the issue.
2. Evidence Collection
We assisted the client in gathering supporting documents to demonstrate their lack of connection to the second account.
3. Comprehensive Explanation
A detailed explanation of the issue was prepared, clarifying how the misunderstanding occurred.
4. Plan of Action
A complete plan of action, addressing Amazon’s concerns and requirements, was submitted.
✅ The Result
After the tenth submission, the client received confirmation from Amazon: their account had been reinstated.
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