🤔 What does it really take to build seamless cross-team collaboration? 🤔 In our Customer Success Certified: Leadership program AMA, Dominique Duquennoy, Head of Customer Success EMEA at SS&C Blue Prism, reveals his top strategies for fostering effec
🤔 What does it really take to build seamless cross-team collaboration? 🤔
In our Customer Success Certified: Leadership program AMA, Dominique Duquennoy, Head of Customer Success EMEA at SS&C Blue Prism, reveals his top strategies for fostering effective teamwork across functions.
Key strategies he highlights:
1️⃣ Map out each team’s objectives, with clear roles and responsibilities.
2️⃣ Use a "responsible, accountable, consulted" model to keep everyone aligned.
3️⃣ Set shared goals that require collaboration, bringing in leaders and sponsors from different teams to drive success.
4️⃣ Celebrate wins together! Sharing successes reinforces and celebrates the power of collaboration.
Want the full AMA session with Dominique?
Check out the link for more insights: https://eu1.hubs.ly/H0dBJ020
#CustomerSuccess #Leadership #TeamManagement #AskMeAnything
Trick or treat yo' self to a spooky good time! 🎃👻
Trick or treat yo' self to a spooky good time! 🎃👻
Feeling overwhelmed by the complexities of customer success? 😵💫 Customer success is essential for every organization, yet it can be challenging to navigate the many interconnected elements of this field. We understand! That’s why we developed a
Feeling overwhelmed by the complexities of customer success? 😵💫
Customer success is essential for every organization, yet it can be challenging to navigate the many interconnected elements of this field.
We understand!
That’s why we developed a robust Customer Success Framework. This straightforward guide will help you:
⭐ Simplify the intricacies of customer success.
⭐ Foster enduring customer loyalty.
⭐ Craft exceptional customer experiences.
Leave the confusion behind and start thriving!
👉 Explore our framework and elevate your customer success strategy: https://eu1.hubs.ly/H0d5kt20
#CustomerSuccess #ProfessionalDevelopment #CareerGrowth
We know that skilfully managing your customer success team is essential for driving impactful strategies and achieving outstanding results. That’s why we’re excited to share the highlights from our recent AMA session with Elizabeth Blass, Chief Custom
We know that skilfully managing your customer success team is essential for driving impactful strategies and achieving outstanding results. That’s why we’re excited to share the highlights from our recent AMA session with Elizabeth Blass, Chief Customer Officer at Karbon. 🚀
In the video below, Elizabeth dives deep into one of the most critical questions for any customer success leader: How can you effectively reduce churn and hit that 90% Gross Revenue Retention (GRR) target?
Elizabeth emphasizes the value of focusing on leading indicator metrics like:
🔹 Onboarding: How quickly do your customers reach their first value moment?
🔹 Support: Are your first response times and resolution times keeping customers happy?
🔹 Product: What trends are you seeing in your weekly active users?
By digging into these insights, you'll be better equipped to refine your strategies and drive lasting customer success. Don't just track the numbers—understand them.
Click the link for the full AMA session: https://eu1.hubs.ly/H0c3MhV0
#CustomerSuccess #Leadership #TeamManagement #AskMeAnything #KPIs
Got plans for September 3? Join us in San Francisco for a one-day customer success training session to learn from an industry expert and network with peers in your area. Expect: 👩🏫 Expert-led sessions on customer feedback, retention, churn, and m
Got plans for September 3? Join us in San Francisco for a one-day customer success training session to learn from an industry expert and network with peers in your area.
Expect:
👩🏫 Expert-led sessions on customer feedback, retention, churn, and metrics.
📜 CPD-accredited certification.
📚 OnDemand access to course modules with extra content from Intercom, Google, RingCentral, and 20+ templates and frameworks.
🤝 Networking opportunities with like-minded peers and complimentary drinks.
And the best part? Use code SUMMER2024 to save $149 before August 31.
https://eu1.hubs.ly/H0byRgH0
#CustomerSuccess #Networking #ProfessionalDevelopment #SanFrancisco
📢 Big changes underway…
🎨 Fresh look
💜 New feel
🚀 Familiar territory
Different label, same table. Pull up your seat for the same great content, now with a swanky new vibe!
Customer Success Colllective is looking a little different - but it’s still your go-to for high-value articles, exclusive videos, podcasts, events, courses, and much more. Plus, our ever-growing community.
Look forward to seeing you on the journey ahead. ✨
#customersuccesscollective #rebrand #newbeginnings #staytuned
Is AI taking over customer success, or is human touch still king? 🤔 In another special IRL episode of the CS School #podcast, we dive deep with Danielle Martin, Head of Customer Success at TryHackMe, to explore this hot topic. Discover: ➡️ How TryH
Is AI taking over customer success, or is human touch still king? 🤔
In another special IRL episode of the CS School #podcast, we dive deep with Danielle Martin, Head of Customer Success at TryHackMe, to explore this hot topic.
Discover:
➡️ How TryHackMe balances AI efficiency with personalized experiences
➡️ Ethical considerations when implementing AI in CS
➡️ Overcoming AI adoption challenges
➡️ Future AI trends that will revolutionize customer success
Join us for a masterclass in blending automation with authentic connection to deliver exceptional customer experiences!
https://eu1.hubs.ly/H0bf1wM0
#CustomerSuccess #AI #HumanTouch #Podcast
Calling all aspiring customer success leaders! 👋 Are you ready to take your career to new heights and become a confident, data-driven, and impactful CS leader? Hear from the best in the business, like Elizabeth Blass, Chief Customer Officer at Karbon,
Calling all aspiring customer success leaders! 👋
Are you ready to take your career to new heights and become a confident, data-driven, and impactful CS leader?
Hear from the best in the business, like Elizabeth Blass, Chief Customer Officer at Karbon, as they share their insider secrets to mastering customer-business harmony, fostering a customer-centric culture, and driving measurable results.
This online course is your fast-track to customer success leadership prosperity. Tap into the experience of industry experts and walk away with the knowledge, tools, and skills to elevate your team and organization.
Join the waitlist to get early access to bonus footage and 10% off when it launches! 👇
https://eu1.hubs.ly/H08qfx00
#CustomerSuccess #Leadership #CareerGrowth #ProfessionalDevelopment
To say AI has taken off in the last 12 months is probably an understatement.
How're you and your team using it to be more efficient? With new tools being released almost daily, keeping up is a never-ending chase. 🏃♀️
We're launching a series of guides and workshops to cut through the jargon and show you how AI can amp up your work. 🚀 You'll hear from top industry experts sharing their AI know-how so you can use the right tools to help you 10x productivity and be the go-to AI expert in your company. 💪
Don't get left behind! Sign up to the waiting list today to be the first to know when our AI workshops are available. Seize the AI advantage! 💥
#AI #ArtificialIntelligence #AIAdvantage #MachineLearning #FutureOfBusiness
https://lnkd.in/eej3EwTk
In our modern, globally-connected workspace, one of the most common and costly challenges customer success leaders face is communication breakdown.
Misunderstandings can lead to missed deadlines, costly errors, and internal conflict, a problem that becomes magnified with remote or international teams. 💼🌍
The good news? We have a solution that directly addresses these communication breakdowns.… 🥳
Our six-week Customer Success Leadership Accelerator Program is specifically tailored for 👇
✔️ Those who have one or two direct reports.
✔️ New managers in the last 18 months.
✔️ Those looking to step into a management role in the next 12 months.
Wanna join?
Go ahead and secure your seat below 👇
https://certified.customersuccesscollective.com/p/customer-success-leadership-accelerator
#customersuccess #csc #customersuccesscollective #leadership