Digital Thomas Ross

26/11/2024

Sales vs. Customer Experience in 2025: Is There a Difference?

In 2025, the debate between sales and customer experience isn’t just outdated—it’s counterproductive.
The truth is, sales and customer experience are no longer separate entities; they are inseparable halves of the same coin.
Prioritizing one at the expense of the other is like building a plane without wings—great in theory, but useless in practice.

How are you leveraging CX for Sales in 2025?

In 2025, the debate between sales and customer experience isn’t just outdated—it’s counterproductive. The truth is, sales and customer experience are no longer separate entities; they are inseparable halves of the same coin.

25/11/2024

What are the best industries for Sales Results in 2025 and why...

1. Technology & Artificial Intelligence
2. Green Energy & Sustainability
3. E-commerce & Digital Retail
4. Healthcare & Biotech
5. Fintech
6. EdTech
7. Luxury Goods & Experiences

Seize the Opportunity for 2025!

Do the research, develop industry insights, build authentic relationships, and position yourself as the go-to expert for your solutions.

The industries poised to deliver the best sales results in 2025 are a goldmine of opportunity for ambitious sales professionals and businesses looking to capitalize on growing demand. These sectors are driven by technological innovation, evolving consumer preferences, and massive investments, making

24/11/2024

Hybrid, Hybrid work?

So, many organizations are calling their employees back to the office.

With a possible shift in the economy and a slowdown in hiring, remote working is quickly losing steam.

However, do large centralized corporate structures make sense?

The hub-and-spoke office model, which combines a central headquarters (hub) with multiple smaller, community-based offices (spokes), has gained traction as an effective blend of remote and in-office work. This approach allows employees to work closer to home while maintaining access to central resources and fostering collaboration.

By adopting the hub-and-spoke model, companies can offer employees the benefits of reduced commuting times and increased flexibility while maintaining operational efficiency and fostering a cohesive corporate culture.

Is this the future of work?

The perfect mix of remote and in-office work is community-based office locations rather than singular large corporate office centers often located in city centers find examples of this model in 2024 and back up with research data available The hub-and-spoke office model, which combines a central hea

23/11/2024

What are the costs of climate change?

It's become more difficult to ignore over the last few years, and it's going to get much worse.

Over the past decade, the United States has experienced a significant increase in the frequency and severity of weather-related disasters compared to the 20th century.

According to the National Centers for Environmental Information (NCEI), from 2014 to 2023, there were 173 billion-dollar disaster events, resulting in total damages exceeding $1.2 trillion.

As I play with my grandchildren, I wonder what the world will be like for them in twenty years.

22/11/2024

Sales Managers can save 50% of their time!

Sales leaders can save up to 70% of their time!

How?

Artificial intelligence (AI) provides the opportunity to significantly enhance the efficiency of sales management teams by automating routine tasks and providing actionable insights.

While the exact time savings can vary based on the specific AI tools implemented and the nature of the tasks, studies and industry reports suggest substantial reductions in time spent on daily activities.

For instance, according to a report by HubSpot, sales professionals who utilize AI tools for automating elements of prospecting can save an average of four hours each day.

This equates to approximately 50% of an 8-hour workday.

Additionally, Forbes has found that AI can help sales teams save up to 70% of a their time, which is currently eaten up by repetitive, low-yield activities like prospecting outreach, setting appointments, and sending cold emails.

These figures indicate that AI can potentially save sales management teams between 50% to 70% of the time they spend on daily tasks, depending on the extent of AI integration and the specific functions automated.

By leveraging AI, sales managers can focus more on the most important activities...helping teams to help more customers and create more revenue!

SoarSales.AI

How can sales managers free up time from their day to day activities using AI Transforming Sales Management with AI: Unlocking Time for What Truly Matters Sales managers are at the heart of driving revenue, motivating teams, and aligning strategy with ex*****on. Yet, too often, they find themselves

21/11/2024

How to create a sales kickoff that lasts all year for 2025

Creating a Sales Kick-Off meeting is easy.

Creating an impactful and successful SKO is hard.

This year forget the expensive one-time Rah Rah speaker session and use AI to not only measure the results all year but to maintain the enthusiasm created in the SKO.

AI when combined with gamification and monthly team sessions provides a wave of energy that your team can ride to your most successful year yet!

Make this SKO the best ever...leverage AI & Gamification from the very start of the 2025.

SoarSales.AI

Creating a sales kickoff (SKO) that lasts all year in 2025 requires not just a powerful launch but an ongoing strategy to sustain enthusiasm, learning, and results. Here’s how to design and execute a persuasive, lasting SKO that keeps your sales team energized, motivated, and aligned with your goa...

20/11/2024

Do you have an AI Strategy?

Creating an AI strategy and business roadmap comes with a unique set of challenges that businesses need to address to ensure successful implementation.

With a little help from ChatGPT I have listed the top white papers on How To Implement your own AI Strategy.

On February 12th we will be holding a working session helping you to create your own AI Strategy for Sales.

https://lnkd.in/gguZAFbh

What plan works best for you?

Developing a comprehensive AI roadmap is essential for businesses aiming to integrate artificial intelligence effectively into their operations. Several authoritative white papers offer valuable insights and frameworks to guide this process: "The AI Strategy Roadmap: Navigating the Stages of Value C

19/11/2024

What does missing key customer cues and insights cost?

Hundreds of Millions.

Research shows that sales reps miss critical customer cues in up to 85% of interactions, whether it's a subtle hesitation, a veiled objection, or an unspoken need.

These small but significant signals often fly under the radar in fast-paced conversations.

The result?

A staggering loss of potential sales.

Studies estimate that companies lose as much as 15-20% of their revenue due to missed buying signals and poorly handled customer interactions.

That’s money left on the table—money your competitors are snatching up.

But there’s good news:

AI is revolutionizing how we listen, learn, and close deals.

With the power of AI, your team won’t just listen—they’ll understand.

They won’t just pitch—they’ll connect.

And they won’t just sell—they’ll win.

Businesses that embrace AI in their sales process see as much as a 30% increase in close rates.

The question isn’t whether you can afford to integrate AI into your sales strategy. It’s whether you can afford not to. Are you ready to stop losing sales and start winning more business?

SoarSales.AI

Research shows that sales reps miss critical customer cues in up to 85% of interactions, whether it's a subtle hesitation, a veiled objection, or an unspoken need. These small but significant signals often fly under the radar in fast-paced conversations.

18/11/2024

How are B2B buyers finding you in 2025?

In the hyper-competitive B2B landscape of 2025, buyers are adopting sophisticated digital strategies to select business solutions.

Just as you are using AI to reach buyers, so too are buyers using AI to solve their problems.

To position your solutions as the best choice, it's critical to understand and address the top ten decision-making factors that influence B2B buyers.

In the hyper competitive B2B landscape of 2025, buyers are adopting sophisticated strategies to select business solutions that align with their evolving needs. To position your offerings as the preferred choice, it's imperative to understand and address the top ten decision-making factors that influ

17/11/2024

Forget about 3-mile island.

The future is small nuclear reactors servicing local communities instead of the grid.

Nuclear energy is the future of energy ... for now.

Nuclear energy is poised to play a pivotal role in the global energy landscape over the next 50 years, driven by advancements in technology, policy support, and the imperative to reduce carbon emissions. Key factors contributing to its potential dominance include: 1.

16/11/2024

How to use AI in your day-to-day life.

Now that I have put ChatGPT on my browser as a Google extension, I use it constantly.

But that's not the only way I use it. Here are some other ways to leverage the power of AI daily.

How are you using AI?

Artificial Intelligence (AI) has seamlessly integrated into our daily routines, offering tools that enhance efficiency, convenience, and overall quality of life. Embracing these AI-driven solutions can transform how we navigate everyday tasks: 1.

15/11/2024

"People don't buy for logical reasons. They buy for emotional reasons."

Why Emotional AI is the future.

AI isn’t about replacing human connection—it’s about enhancing it. By leveraging AI to understand emotions and respond authentically, companies can:

- Build trust by showing customers they are heard and valued.
- Create memorable experiences that forge deep emotional connections.
- Differentiate themselves in a crowded market by offering not just products, but feelings.
- Create emotional connections at scale.

Emotions drive loyalty, purchases, and advocacy.

AI can help to create these bonds from the start so that your teams can continue the customer journey.

"People don't buy for logical reasons. They buy for emotional reasons.

14/11/2024

What is your Customer's Experience?

Do you have a customer journey map?

This is how you hit your sales targets for 2025!

A customer journey map isn’t just a tool—it’s your roadmap to winning customer loyalty, building trust, and driving business growth. It empowers your team to deliver experiences that are not only seamless but memorable.

When you create a customer journey map, you gain a strategic advantage by understanding your customer on a deeper level, ensuring your brand meets their needs at every turn and fostering long-lasting relationships that go beyond transactions.

In order to successfully implement AI into your sales and CX process this is a mandatory step.

soarsales.ai

Creating a customer journey map is one of the most powerful tools a business can use to truly understand and optimize the customer experience. A well-crafted journey map puts your customer at the heart of your strategy, revealing their needs, motivations, and pain points at every stage of their inte

13/11/2024

Yes, AI can replace some Sales and CX Activities.

That's not the question.

The question is which ones and why.

AI is best deployed as an enabler, handling tasks that require speed, accuracy, and scale, while human agents focus on high-touch interactions that demand empathy, relationship-building, and creative problem-solving.

By automating routine activities and empowering teams with AI-driven insights, companies can achieve unprecedented efficiency while elevating the human aspects of sales and customer service that clients and customers value most.

What buying paths do your customers take and how are you currently aligned? Once you know this, integrating AI can be the next step.

soarsales.ai

In today's fast-evolving business landscape, AI is transforming the way companies handle sales and customer service, creating efficiencies, scaling personalized interactions, and freeing teams to focus on high-value tasks. However, while AI can excel in automating certain activities, there are criti

12/11/2024

Your sales planning for 2025 should include some or all of these sectors for strong sales growth.

Which Industries Offer Exponential Growth in 2025

1. Healthcare and Biotechnology
2. Financial Services and FinTech
3. Manufacturing and Industrial Automation
4. Retail and E-Commerce
5. Renewable Energy and Utilities
6. Cybersecurity
7. Logistics and Supply Chain Management
8. Education Technology (EdTech)
9. Construction and Real Estate Technology

In 2025, B2B companies offering technology and SaaS solutions are in a prime position to tap into industry sectors experiencing exponential growth. With shifting market demands and an intensified focus on digital transformation, the following sectors represent the best opportunities for sales growth

11/11/2024

How to re-train Digital Sales Teams in 2025

So often I get asked how to "Fix" Sales.

Often the only fix is to rebuild from the ground up. This is how to get started.

Create a new program around crucial digital selling skills, including CRM proficiency, social selling, virtual engagement, content creation, and essential digital tools.

Along with this new program it's imperative to include a system that will provide true real-time coaching and training creating a lifetime of proven digital sales habits.

To excel in today’s competitive digital landscape, teaching digital selling to global sales teams demands a strategic, engaging, and adaptable approach. Here’s the most effective way to make it happen: 1.

10/11/2024

The USA has a world topping 17,000 + SaaS companies... more than the rest of the world combined!

Software as a Service remains a major technology trend in 2025. It continues to dominate how businesses operate, innovate, and scale...

In the USA the average company is using 130 SaaS applications!

- Small Businesses (1-199 employees): Average of 42 SaaS applications
- Medium-Sized Businesses (200-749 employees): Average of 103 SaaS applications
- Large Enterprises (750-1,499 employees): Average of 86 SaaS applications
- Very Large Enterprises (1,500-4,999 employees): Average of 142 SaaS applications
- Major Corporations (5,000+ employees): Average of 158 SaaS applications

How many SaaS applications are you running?



https://zurl.co/IMr3

SaaS eCommerce platforms and other solutions follow standard practices and different advanced trends. Here are the top ten trends of SaaS app development.

09/11/2024

What jobs will AI create, and what jobs will AI replace over the next 10 years?

Yes, many jobs will be replaced, but even more will be created of much higher value.

The challenge is not the jobs created, it's the enormous labor shortage to fill them. Education and training need to be retooled to meet this new demand.

Over the next decade, AI is expected to significantly impact various industries, automating tasks that are repetitive, data-driven, or predictable. Here are 50 jobs most likely to be affected by AI and automation: Data Entry Clerks Telemarketers Receptionists Customer Service Representatives Retail