Hospitality Meets with Phil Street

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Hospitality Meets with Phil Street

Hospitality Meets... is your weekly light-hearted look into the stories and journeys that make up th
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10/07/2024

🚀 Episode 184 is live! in partnership with Rotacloud.

I had the pleasure of being hosted at the Edge Hotel School - University of Essex whilst I then hosted comedy genius (And Deputy Head) Adrian Martin (Associate Professor) on the latest episode of the *Hospitality Meets* podcast! Adrian shared his story as well as incredible insights into the world of hospitality and education. Here are a few key takeaways from our enlightening conversation:

🔹 **Progressive Industry Training**: At the Edge Hotel School, students gain real-world experience by working in various operational roles at the four-star Wivenhoe House, progressing towards management positions. This hands-on training ensures they're industry-ready (Or oven ready as it's known) upon graduation.

🔹 **Customer Behaviour and Technology**: Adrian's incredible research into customer behaviour has some incredible reveals including Adrian's analysis of my own behaviour.

🔹 **Connection between industry and Academia**: Adrian's journey really highlights the importance of the continued connection between industry and academia

Adrian is a laugh a minute and is engaging throughout so I'm sure you are all going to love this chat.

Check out the full episode, on your favourite podcast app (Just search for "Hospitality Meets")

05/07/2024

🌟 New Episode Alert: Hospitality Meets with Author Jason E. Brooks 🌟 - In partnership with

Join us for a special as we dive deep into the world of hospitality leadership with Jason E. Brooks, a renowned expert in the field and author of the highly praised book "Every Leader Needs Followers."

In this episode, Jason shares valuable insights and strategic approaches that can transform any hospitality manager into a true leader.

🎧 Listen now for an engaging conversation on leadership, employee engagement, and the intricacies of the hospitality business.

🔑 **3 Key Takeaways:**

- **MODEL for Effective Leadership:** Discover Jason’s MODEL framework, an acronym encompassing essential leadership keys: Master Your KPI’s, Owner Like Orientation, Delegate by Creating Mini GM's, Engage with One on Ones, and Leading with the Right Mindset.

- **Prioritizing Employee Well-being:** Jason discusses the immense value in treating employees well and the lasting positive impressions it leaves. Phil and Jason highlight the importance of a positive onboarding experience and continuous training.

- **Closing the Customer-Employee Gap:** Understand the critical difference between employee and customer perspectives. Learn how systematic approaches can bridge this gap, ensuring exceptional service and satisfied customers.

Don't miss this chance to learn from one of the best in the business. Catch the full episode now and elevate your leadership game! - Available on your favourite podcast app or here https://linktr.ee/hospmeetspod

03/07/2024

🎙️ Episode 183 is out! in partnership with RotaCloud 💪

🌟The latest episode is an absolute doozy with one of the industry's powerhouses, Michael Kill🌟

From unexpected beginnings to becoming the Chief Executive of the Night Time Industries Association (NTIA), Michael's journey is nothing short of inspiring. His experiences have not only shaped his career but have also brought vital insights to the hospitality and nightlife industry.

🎧 Tune in to hear about:

- Early career pranks and the resilience they built
- The importance of camaraderie and community in the industry
- Michael's advocacy for a united front to influence government decisions

3 Key Takeaways:

- **Adaptability & Resilience:** Michael's early career pranks helped him break down barriers and laugh at himself, highlighting the resilience you learn in the hospitality industry.

- **Leadership & Development:** Michael emphasises leadership and the importance of developing people within their roles, advocating for a protective environment where they can grow and be accountable.

- **Unified Advocacy:** Collaboration between organisations and a united front are critical for enacting meaningful change and representation in the industry, both locally and nationally.

Catch the full episode on your favourite podcast app to dive deeper into Michael's journey and his vision for the night time economy sector. 💼🌃✨

26/06/2024

🌟 Hospitality Meets New Episode Alert! 🌟partnered with

Join us on the latest episode of *Hospitality Meets* as we sit down with hospitality industry legend, Natasha Robinson! 🍴✨, 1 half of the awesome

From her rich legacy as a multi-generation restaurateur to achieving Michelin star success, Natasha shares incredible insights into the evolving world of hospitality. 🚀 Dive deep into captivating stories of dedication, family, and the pursuit of culinary excellence.

This week, you'll discover:
👨‍🍳 Her journey, from art and design to running award-winning restaurants.
🍷 The magic behind earning three Michelin stars.
👩‍🏫 Her invaluable work in mentoring young talent through Serenata Hospitality and the Gold service Scholarship, and other competitions
🌍 The impact of changing trade patterns and remote work on the industry.

Natasha is just the most charming guest, you don't want to miss this inspiring conversation!

Link to listen https://linktr.ee/hospmeetspod or subscribe now on your podcast app of choice to never miss an episode!

19/06/2024

We're Back for the 6th season of Hospitality Meets! in partnership with

And kicking things off in style with the somewhat epic Founder & CEO of Short stay Tech enabled super brand,

🚀 In this episode, we dive deep into Niko's journey and how Bob W. is revolutionising the hospitality industry by merging the best of hotel experiences with the flexibility of short-term rentals.

🎧 Highlights from our insightful discussion:

- **The Power of Technology**: Niko emphasises that technology in hospitality is valuable when it directly solves customer problems and improves their experience. Whether it's automated check-ins or personalised amenities, the goal is to make stays as seamless and satisfying as possible.

- **Innovation Over Tradition**: We challenge the traditional front desk check-in process and outdated mindsets in the industry, advocating for innovative solutions that meet the evolving demands of modern travellers. Flexibility, quality standards, and trust-building are key to winning in today’s market.

- **Entrepreneurial Journey**: Niko shares his journey from Airbnb super host to tech entrepreneur, highlighting the importance of ex*****on over ideas. He discusses the trials of pivoting through global crises and the need to continuously adapt to customer needs.

Tune in to learn how Bob W. is setting new benchmarks in hospitality with a blend of smart technology, customer-centric innovation, and unwavering dedication to guest satisfaction. 🌍✨

Link to listen in https://linktr.ee/hospmeetspod

Enjoy!

06/03/2024

Back to the Floor is coming... by Hospitality Action

Almost 2 years ago to the day, I was lucky enough to get the industry legend that is Danny Pecorelli on the show to tell his story. Within that story we got talking about a very special event that was about to happen called Back to the Floor and he kindly invited me to join his table.

What unfolded at that event was undoubtedly what makes Back to the Floor one of the most celebrated events on the hospitality calendar. Fun and Carnage in equal measure, all whilst raising some much needed funds for those legends over at Hospitality Action.

2 years on, and it's nearly time for 2024's version to take centre stage, this time hosted at the Park Plaza Westminster Bridge London. With all that in mind, I thought it'd be great to shine a light on the event again through the GM of that very hotel, James Clarke.

In this special we talk about:-

- James' Story
- Park Plaza Westminster Bridge
- The history of Back to the Floor
- What to expect on the night
- The auction prizes
- What it’s like as a waiter or sommelier at the event
- Stories of the Carnage
- How to support the event

No doubt James has his work cut out for him keeping scores of our industry's finest under control for the evening but 2024's Back to the floor promises to be quite magnificent.

Listen on your favourite podcast app and don't forget to get behind the event by visiting the link https://hospitalityaction.org.uk/events/2024/april/back-to-the-floor/

Enjoy!

28/02/2024

🎙Episode 180 is live!🎉

As season 5 of the show comes to a close, we're going out with a bang. In the final episode, I had the pleasure of welcoming Hamish Anderson, CEO of Enterprises, to the show. The conversation was a joyous education from the outset, covering a wonderful corner of the industry where art and hospitality collide in glorious fashion (Have I just inadvertently written a tagline for next years Fashion week?).

Hamish's effortless passion for hospitality shines through, accompanied by some truly cracking stories. We covered a range of topics, including Hamish's early career, getting into wine, stocktaking evolution, climbing the ranks at Tate, and so much more.

Link to listen https://linktr.ee/Hospmeetspod or on your favourite podcast app

As the most incredible season of the show draws to a close, I want to thank you all for listening. We've climbed into the top 1% of all podcasts, and more of you are listening than ever before - for which I'll be forever grateful. A huge thank you also goes to our Headline Sponsor, RotaCloud, without whose support it would be very difficult to run the show.

I'll be back in the summer with more fun and shenanigans from the world of hospitality. Enjoy!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

21/02/2024

🎙Episode 179 is Live! 🎉

And another treat for you this week as I got some time with the wonderful Zoë Watts FIH, Managing Director of Bennett Hay

Zoe's rise to MD has seen her take in some quite amazing places to work. In addition to her journey we also get through:-

- Exploring being a nurse
- The BHS Coffee Shop
- Off to Uni
- Beefeater Restaurants
- Savill garden Restaurant
- Becoming a GM
- The people who see something in you
- The Royal Society of Arts
- Tate
- Events
- The Adaptability of Hospitality
- Meetings with Royalty
- The move to contract catering
- Bennett Hay

And a whole lot more. Zoe's got some great stories up her sleeves which she recounts with us and in amongst all of that is a just wonderful career journey so far.

Link to listen https://linktr.ee/Hospmeetspod or on your favourite podcast app

Enjoy!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

16/02/2024

🎙️ Bonus Episode 24 is now LIVE! 🎉

Join me in welcoming Dr Lizzy Bernthal, a resilience specialist and coach, for a candid discussion on workplace toxicity and how to eradicate it. Lizzy shares her inspiring journey, including her time serving in the Army and how it led her to specialise in this under-discussed but relevant topic.

We cover a lot of ground in this episode, including the different forms of toxicity, the drama triangle, empowerment, language, choices, and the signs of toxicity. We also delve into the importance of culture and values and the role of coaching in building resilience.

If you're dealing with a toxic work environment or simply want to improve your resilience, this episode is a must-listen. Tune in to learn from Lizzy, a total expert in this field, and ignite your own path towards a healthier workplace culture.

🎧 Listen on your podcast app of choice or by visiting here https://lnkd.in/dM-P_f9

Enjoy the episode!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.
RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.
It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.
Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

14/02/2024

🎙Episode 178 is Live!🎉

It's Valentines day and so I got to talk to someone about a subject I LOVE! ❤️‍🔥

People!

I welcomed the quite superb Jo Harley, Co-founder of Korero and Hendrick & Hyde, to the show. Jo was nervous about coming on the show as she's never had the confidence to do this sort of thing before but she needn't have worried as she brought her natural, chatty self and we laid into a lot, including:-

- BrewDog Waterloo
-
- Measures of success
- Coming to work
- What good looks like
- Leisure Management Degrees
- Cheerleading
- Greece
- Working in bars
- Hospitality as National service
- Fun
- Inevitable evolution
- Korero
- Resting bitch face

And so much more including an awful lot about people. Jo is the very epitome of a people person and she brings the fun from the outset in what is just another wonderful career within hospitality.

🎧👉 Listen wherever you get your podcasts or on https://lnkd.in/dTcFHEN

Enjoy!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

07/02/2024

🎙️Episode 177 is Live

On a cold January day in 2024, I whisked myself off to enjoy the hospitality offered by the wonderful Tej Walia, Managing Director of Foxhills Club & Resort. Whilst there, Tej and I had a chat about his career story so far, and what a story it is too.

We get through:-

- Golf
- Hotel Management as 2nd choice
- Working through the departments
- Impatience
- The foundation years
- Guernsey
- Sweating
- Hilton
- Confidence and leadership
- The Many forms of Mentoring
- Fawsley Hall
- Dartington estate
- Foxhills
- Evolution to MD

And so much more. I called this episode "Getting the foundations set" as we talk about the importance of the what Tej calls, "the Foundation years" as they really can set the tone for your career ahead.

It's another wonderful chat with someone who cares deeply about the world of hospitality.

🎧 Link to listen https://linktr.ee/Hospmeetspod or search "Hospitality Meets" on your favourite podcast app

Enjoy!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

31/01/2024

🎙️Episode 176 is Live! 🎉🥳

I properly love the people this little show has introduced me to and today you are all the wonderful benefactors of listening to my chat with "wee Scottish livewire", Rachel Thomson.

Rachel really brought the triple threat (Passion, Energy and Fun in abundance) to our chat, leaving nothing but gold in her wake. She's got great lessons all the way through in addition to that A game on fun.

We get through:-

- Christmas
- Managing a pub within the first year of her career
- The pub life
- Drive & Resilience
- The early career lessons
- The Foodie inspiration
- Abu Dhabi & Dubai
- Making the Women in F&B Power list
- Recognition
- Being true to yourself
- Hospitality Careers
- Ops Director Skill Set

There really is so much to love about this chat and there's no wonder that Rachel was recognised on that Middle East F&B Power List!

🎧👉 https://linktr.ee/Hospmeetspod or on your favourite podcast app

Enjoy!

Today’s episode comes to you in partnership with RotaCloud the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

24/01/2024

🎙️Episode 175 is Live! 🎉🥳

Up until around 2 years ago, I can't say that I'd even heard of the company that today's guest comes from, but when I learned what they do and how well they are doing it, I just had to get him on.

I welcomed Max Lawrence, Director of Hospitality Assured UK to the show and we get through a lot, including:-

- What is Hospitality Assured?
- Knowing what you want to do
- The privilege of giving service
- Learning the ropes with Holiday Inn
- Accounting
- Fascinating challenges
- Moving to Independent business
- Forensics and hospitality
- Starting business
- Business Challenges and Survival
- Taking on a hotel
- Attention to detail and consistency
- The Institute of Hospitality and Hospitality Assured
- Hospitality is everywhere
- Inverness Airport

And so much more. There are some twists and turns in Max’s story and some things I thought I’d never hear mentioned in the same breath as hospitality. The work that Hospitality Assured is doing is exactly what the industry needs right now and I wish Max and the team all the best for the year ahead.

🎧link to listen https://linktr.ee/Hospmeetspod or on your favourite podcast app

Enjoy!

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

17/01/2024

🎙️Episode 174 is Live!🎉🥳

What a story and career journey we have for you this week as I got some time with Andrew Munt, CEO of Penta Hotels.

When we initially recorded this, Andrew was Chief of Operations & Commerce. A week before I was scheduled to air our original chat, Andrew let me know that he was going to be stepping up into the CEO role. As a result, we thought it was relevant to get him back for a quick round off of his story to include that wonderful news.

So this week, we have two distinct parts which will become obvious as you listen.

Beyond that, Andrews story is inspiring and educational all in one go. He lives with Cerebral Palsy and has rarely found this to be a barrier and there's some interesting stuff in here around the changing perceptions over his career around this.

In addition, we cover:-

- Washing up
- Finding Banqueting
- Inquisitive minds
- Cerebral Palsy
- Unnecessary rejection
- Further education
- Internship in the USA
- Relationships
- Jarvis
- Working through the divisions
- Industry Connections
- Becoming a General Manager at 28
- The varying support structures
- Initial Style
- The Devere Transition & The Devere Years
- The Penta Love affair
- The Penta Journey
- Two way career building
- Becoming CEO

There's something in here for you whether you are at the beginning of your career or you have risen the ranks.

🎧 👉 link to listen https://linktr.ee/Hospmeetspod or search "Hospitality Meets" on your favourite podcast app

Enjoy!

Today’s episode comes to you in partnership with RotaCloud the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

10/01/2024

🎙️Episode 173 is Live! 🥳🎉

A real treat for you this week as I got some time with Alison Cullin-Woodcock who is a Food & equipment development consultant (Amongst many other things), an area of the industry we have not really explored.

And I'll bet that some of this will blow your mind but more than that, Alison really brings the energy and passion so it's very easy to get on board with her journey.

We cover:-

- The dogs in our life
- Equipment & Innovation
- Knowing what you want to do
- Developing the palette
- College
- Getting the basics right
- THE Mayonnaise disaster
- Working through the sections
- Hierarchy
- Moving into Equipment Sales
- Rebuilding the Titanic
- Headhunted to the US
- 8ft Rats
- Meeting Paul Bocuse
- Toilets of the world
- The Development process
- Problem solving

And so much more. Alison is at the top of her game and has fantastic knowledge within her field which comes across effortlessly all the way through out chat.

🎧 👉 link to listen https://linktr.ee/Hospmeetspod or on your podcast app of choice

Enjoy!

Today’s bonus episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

03/01/2024

🎙️Episode 172 is live!🥳🎉

And my life are we kicking 2024 off in style!

I was beyond thrilled to get some time with one of the USA's pre-eminent Hoteliers in the form of the wonderful Vaughn Davis, Managing Director of Dream Hollywood Hotel.

And this chat is rammed full of inspirational thinking from the outset.

As well as sporadically covering Vaughn's amazing journey, we get through:-

- AI & Robotics
- Roots in Guyana
- Moving to New York
- Starting in acting & Modelling
- Discovering hospitality
- Hospitality the healer
- Dropping bars
-
- Idea sharing & having an Open Source Mentality
- Using Data
- Becoming a Hotelier
- Innovation
- Space Tourism
- Using Sports to create leaders
- Moving to LA
- Entertainment as Motivation
- Collective branding
- The Dream Hollywood

And so much more.

Vaughn is a big thinker and he's got more than his fair share of inspirational ideas. We really left no stone unturned in our chat and I could have quite literally chatted to Vaughn for days. I'm sure there will be something of interest for everyone here.

🎧 Link to listen https://linktr.ee/Hospmeetspod or on your podcast app of choice 😀

Enjoy!

Today’s bonus episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

31/12/2023

As the curtain falls on 2023, here's a cheeky look back on some of the key data and milestones that the podcast has hit throughout this year.

- 222,063 Total Downloads 😮
- 3,300+ minutes of wonderful stories 🍵
- 570% Growth in Listenership 🙏
- 110 Countries (139 in total) 🌍
- 51 Amazing guests telling their incredible hospitality Stories 📖
- 36 five star reviews ⭐ ⭐ ⭐ ⭐ ⭐
- 4 Specials 💪
- Top 1.5% of all podcasts 🥳

Non stop laughs & inspiration coming directly from the amazing people who call hospitality their home throughout 2023.

There's way more to come in 2024 so don't forget to hit that subscribe button on your favourite podcast app as we will be kicking the year off in style this coming Wednesday!

Thanks so much to everyone who continues to listen and here's to 2024 finally giving us a year to remember for all the right reasons.

Happy New Year to you all!

27/12/2023

🎙️Episode 171 is live! 🥳🎉

Merry Twixmas to you all!

Something a little different for you this week, a monumental story of strength and hope!

When Charlie Hodson (Owner, until the end of 2023 at least, of Hodson & Co) reached out to me to see if his story merited an airing on the show, a quick call got me questioning whether this show is big enough for his story.

There's a lot to get through in this chat including:-

- The Cheese Room
- Being a Chef
- Opening the smallest restaurant in the UK
- Community Spirit
- False economies of convenience shopping
- Buying Local
- Relying on Alcohol
- Planning su***de
- The Life saving words of strangers
- The return to darkness
- Hospitality Action intervention
- We’ve Got you
- The joy of life
- Social connection

Charlie has been to hell and back and he talks about about his demons openly and in detail so fair warning, please don't listen if you don't feel ready to hear that. But do try if you can as the learning through here is quite remarkable.

You might also wonder how this chat fits into the category of up beat and positive but as you will learn, there's so much positivity available, even in our darkest moments.

🎧👉 link to listen https://linktr.ee/Hospmeetspod or on your favourite podcast app

Enjoy!

Today’s bonus episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

20/12/2023

🎙️Episode 170 is Live!🥳🎉

I cannot even describe what a total joy recording this podcast was with 2023 AICR Receptionist of the Year, Chelsea Lacey. Chelsea is also Front of House Receptionist at the quite fabulous Pennyhill Park.

Chelsea oozes natural fun and authenticity (Two traits that I'm sure serve her well in her role) all the way through our chat and she's got some cracking stories to boot.

We get through:-

- Midweek weekends
- Making Rota’d shifts work for you
- The (Genuine) Joy of working Christmas
- Having no plan
- Shoe shops in travel agents
- The Covid period
- Rejecting college
- Pubs
- Pennyhill Park
- Reception for learning life
- Pillow Cases & Vases
- Staring at Guests hands
- AICR Receptionist of the year
- World Receptionist of the year
- Horse Masks

Chelsea's energy for hospitality is incredibly infectious and I'd challenge anyone to sit through our chat and not have a big beaming smile on their face. Chelsea really brings the joy and fun to our conversation and it's easy to see why she was crowned this years UK champion.

We wish her the very best of luck in 2024 at the World Finals in Nice.

🎧👉Link to listen https://linktr.ee/Hospmeetspod or search "Hospitality Meets" on your favourite podcast app

Enjoy!

Today’s bonus episode comes to you in partnership with RotaCloud the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/phil

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As the curtain falls on 2023, here's a cheeky look back on some of the key data and milestones that the podcast has hit throughout this year. - 222,063 Total Downloads 😮 - 3,300+ minutes of wonderful stories 🍵 - 570% Growth in Listenership 🙏 - 110 Countries (139 in total) 🌍 - 51 Amazing guests telling their incredible hospitality Stories 📖 - 36 five star reviews ⭐ ⭐ ⭐ ⭐ ⭐ - 4 Specials 💪 - Top 1.5% of all podcasts 🥳 Non stop laughs & inspiration coming directly from the amazing people who call hospitality their home throughout 2023. There's way more to come in 2024 so don't forget to hit that subscribe button on your favourite podcast app as we will be kicking the year off in style this coming Wednesday! Thanks so much to everyone who continues to listen and here's to 2024 finally giving us a year to remember for all the right reasons. Happy New Year to you all! #happynewyear #HappyNewYear2024 #hospitality #hospitalitystories #reflection

A Very Happy New year to you all! 2022 has been epic! Here's some of our stats for the year. 25,722 Downloads 124 Countries listened in (Still no Greenland) 47 awesome humans sharing their stories 29 Core Episodes 8 Specials Top 3% of all podcasts 1 Amazing industry So many laughs. We've got some incredible names coming your way in 2023 kicking back off this coming Wednesday at 8pm. A huge thank you to all guests, listeners and supporters. Without you all, there's no show. Undoubtedly 2023 will bring it's unique set of challenges but Keep flying that positive flag for Hospitality 💪🏼 Listen to the show https://hospitalitymeets.captivate.fm/ #happynewyear #2023 #hospitality #positivity #stories #laughter #fun

🎙️The 2022 Hospitality Meets Christmas Special is Live!🎉🥳🎅🎄 Another year passes us by and just as we thought we were leaving all the drama that the last two years brought us, 2022 decided that it wanted some of the action too with a brand new set of challenges. It therefore felt appropriate to bring you a brief moment of joy at the most wonderful time of the year with some brand new tales of Christmas past and more previous guests from our 120+ conversations so far, alongside those two legends Chris Fletcher & Kieron Bailey, who always bring the fun. We've got Mark Kirby, Mitchell Collier, Chris Wayne-Wills, Jane Sunley, Ioannis Pantelidis, Paul Spencer and Bex McKeown, all reminding us of the madness that happens at this time of year through their stories involving gambling with people's bills, unwanted house guests, multiple personality Santa's, mutinous guests, offering food to rival hotels, Christmas lust, overbookings, life sized gingerbread houses, misdelivered gifts, reservation diary nightmares and even chefs on fire. A huge thank you to all our guests for bringing their A game on the fun and I hope it brings you brief moment of joy in what has been another challenging year. Merry Christmas one and all. 🎧👉https://linktr.ee/Hospmeetspod and in all the usual podcast places #christmas #christmasstories #christmastales #hospitalitychristmas #hospitality #hospitalityproud #themostwonderfultimeoftheyear

A short snippet from my chat with the awesome @kerth.gumbs Here, we were chatting about reasons to join hospitality as a career. It's difficult to argue with this... #hospitality #career #hospitalityproud #hospitalitycareers #hospitalityrocks #hospitalitytalent #chef #chefjobs #chefcareers #cheflife

Welcome to #rooms101 🤘🏻🤘🏻🤘🏻 #edutainment #hotels #events #anthem

A short snippet from my awesome chat with @i_am_f_m There were so many lessons from our chat, here we talk about one of the best ways to move forward in your career! Listen to the whole episode on your podcast platform of choice, link in the bio 👆🏼👆🏼👆🏼 #moveforward #careerstories #careeradvice #slowdown #hospitality #hospitalitystories #hospitalitypodcast

A short snippet of the value of #collaboration taken from my chat with the wonderful @her.telier this week. There are loads of golden nuggets all the way through . . (And a massive shout out to @collglobal for keeping the power of collaboration in my head always) #podcast #hospitality #hospitalitycareers #careers #riseup

In my chat with @olicavaliero this week, we talked about some of the reasons to join hospitality. Here, I get on my high horse about people skills #peopleskills #hospitality #fun #learning

WE’RE 1 YEAR OLD TODAY And I nearly missed it 🙄. Here’s our year in numbers 1 Million ideas (at least 2 of them good) 23763 Downloads (thanks mum) 4144 minutes released 3039 Followers (everywhere) 142 Posts 89 guests 82 Countries listened in 😳 69 Episodes 2 Trailers 1 incredible Hospitality Industry So much more to come! So many more stories to tell Thank you to everyone who’s listened, appeared and supported our humble show. https://linktr.ee/Hospmeetspod #humbled #phaseonecomplete #phasetwo #birthday #oneyear #growth #podcast #podcastersofinstagram #hospitality #hospitalityindustry #hospitalitypodcast #hospitalitystories

Episode 61 - why it pays to check your answerphone

Just one of the many amazing anecdotes from the journey of the amazing Claire Bosi Editor at Chef & Restaurant Magazine Here, Claire demonstrates perfectly why it always pays to listen to your answerphone... This was such a great chat, it filled me with so much joy and I pretty much guarantee it will do the same for you. Listen at 👉🏼 https://hospitalitymeets.captivate.fm Or all and any of the podcast places #sharethestories #hospitalityproud #hospitalityindustry #michelinstar #michelinguide #answerthephone #hospitalitypodcast #restaurants #finedining #podcast

Hospitality Meets Trailer

Trailer reboot Alert! With over 60 episodes under our belt now (😳) I thought it was high time I rebooted the show’s trailer. Have a listen, I’d love your feedback. You know I love an intro. I think I’ve been successful in moving my voice from unexcited Andy Murray to mildly amused Andy Murray. You know what they say, small change done consistently leads to big change. Soon I’ll sound like @grahnort 🙏🏻🙏🏻🙏🏻 #reboot #voicetraining #upbeat #lighthearted #fun #hospitality #hospitalityindustry #hospitalityisawesome #hospitalitymeets #loveanintro #intro