Peers Over Beers

19/02/2022

Check out the Peers Over Beers with Scott Wilder! https://youtu.be/z1Ivdl2so64

Did you know that Scott Wilder was the founder of the Intuit Community? Scott and Chris get into a multitude of topics that includes Data, Growth Marketing a...

18/02/2022

Episode 76 - Guest host Elizabeth Kinsey: Community Titles Matter and Paths of a Community Manager
https://youtu.be/nUOe7dO6FGM

Guest host Elizabeth Kinsey from Slack got a promotion! She is now a Director! Chris and Elizabeth go into detail about how we think titles matter. We have a...

14/02/2022

MAke sure you listen to Chris Detzel and Dani on how you get executive buy in around your communities! https://youtu.be/9dwttdIN2Ks

When community builders are building a community it is important that you are sponsored by an executive or multiple executives. Dani and Chris share some st...

13/02/2022

When building online communities, you need executive sponsorship from top down. It's always about having that executive buy-in. If you don't get it, and constantly push for it, then it will most likely be doomed. Check out the entire episode here: https://www.peersoverbeers.com/episodes/episode-75-special-guest-dani-weinstein-community-executive-sponsorship-and-buy-in

06/02/2022

Nicole Saunders, Director of Community at Zendesk, relates chili to getting your employees engaged within the ecosystem of community. Check out the episode here: https://www.peersoverbeers.com/episodes/episode-74-nicole-saunders-director-of-communities-from-zendesk-talks-roles-and-responsibilities-within-community

31/01/2022

Want to know how to get headcount for your online community? Nicole Saunders, Director of Community at Zendesk, sums it up in just 20 seconds. Listen to the entire episode here: https://www.peersoverbeers.com/episodes/episode-72-special-guest-nicole-saunders-roadmaps-headcount-employee-training-and-more

30/01/2022

Check out what Elizabeth, Manager of Community has to say about the findability of content on their online . Find the entire episode here: https://www.peersoverbeers.com/episodes/episode-73-special-guest-elizabeth-kinsey-from-slack-community-platform-customer-onboarding-and-cmad

30/01/2022

Checkout what Elizabeth Kinsey says about picking a platform and the importance of findability through Google search! https://www.peersoverbeers.com/episodes/episode-73-special-guest-elizabeth-kinsey-from-slack-community-platform-customer-onboarding-and-cmad

19/12/2021

Want to know how to build engagement for your online Community? Read this or go to our podcast to listen. You will find in the the blog! Enjoy https://chrisdetzel.com/online-community-blog/f/how-to-increase-online-community-engagement-strategy-and-tactics

Engagement, Webinars, Content- Oh My! Strategies to Grow a New Online Community

28/03/2021

Episode 044 - Business Meetings, Quarterly and Best Practices for Community and Digital Meetings
https://www.peersoverbeers.com/episodes/episode-44-business-meetings-quarterly-and-best-practices-for-community-and-digital-meetings

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

21/03/2021

Episode 043 - How Digital Can Expose Underlying Problems Because of Separate Business Unit Past Decisions
https://www.peersoverbeers.com/episodes/new-episode

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

14/03/2021

Episode 042 - Binge watching, Being Thankful, Chris' New Adventure, Branch of the future...Oh My!
https://www.peersoverbeers.com/episodes/episode-41-binge-watching-being-thankful-chris-new-adventure-branch-of-the-future-oh-my

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

07/03/2021

Episode 041 - Chris has Big News - Building a New Community From Scratch
https://www.peersoverbeers.com/episodes/episode-41-chris-has-big-news-building-a-new-community-from-scratch

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

28/02/2021

Episode 040 - Special Guest - Max Rothery from Finimize - How Finimize Built Online Community
https://www.peersoverbeers.com/episodes/episode-40-special-guest-max-rothery-from-finimize-how-finimize-built-online-community

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

21/02/2021

Episode 039 - How Many Ways Can You Build An Online Community?
https://www.peersoverbeers.com/episodes/episode-39-how-many-ways-can-you-build-an-online-community

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

14/02/2021

Episode 038 - Tel Aviv has Amazing Beaches!! How to take the Apple Approach in Digital at a Lil ole Bank in El Paso
https://www.peersoverbeers.com/episodes/episode-038-tel-aviv-has-amazing-beaches-how-to-take-the-apple-approach-in-digital-at-a-lil-ole-bank-in-el-paso

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

13/02/2021

I added David Spinks quote and link to the CMX research on this article. Good stuff from them.

In previous blog posts, we discussed things like SEO strategy, content, and engagement. But before you can even start to dive into any of that, you have got to select a vendor to build the platform. I cover my initial fo...

07/02/2021

Episode 037 - Post 2020 Election - Building a Community Champions Program - Brainstorm on How to Build This Program
https://www.peersoverbeers.com/episodes/episode-037-post-2020-election-building-a-community-champions-program-brainstorm-on-how-to-build-this-program

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

06/02/2021

Looking for an online community platform? Take a look at this blog. Online Community Platform Vendor Selection https://chrisdetzel.com/my-blog/f/online-community-vendor-platform-selection

In previous blog posts, we discussed things like SEO strategy, content, and engagement. But before you can even start to dive into any of that, you have got to select a vendor to build the platform. I cover my initial fo...

31/01/2021

Episode 036 - Budget Process Time! Some Resources We Are Thinking we need for 2021 on Community https://www.peersoverbeers.com/episodes/episode-036-budget-process-time-some-resources-we-are-thinking-we-need-for-2021-on-community

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

18/01/2021

Looking at vendor selection for Community vendors for B2B Communities? Check out a page created by Chris Detzel to help you make the right decision. Don't forget to subscribe to his blog! https://chrisdetzel.com/vendor-selection

Get to know me!

12/12/2020

Garnering Internal Excitement for a New B2B Customer Community https://chrisdetzel.com/my-blog/f/garnering-internal-excitement-for-a-new-b2b-customer-community

Community creation does not happen overnight. It is an ongoing program with a lot of different working parts. Community is not a project; it is a program. As a matter of fact, there are many programs that can be built wi...

07/12/2020

Episode 035 - Creating Digital Experience at a Drive-Thru Bank, Working with Legal and Happy First Birthday To Imperva Community
https://www.peersoverbeers.com/episodes/episode-035-creating-digital-experience-at-a-drive-thru-bank-working-with-legal-and-happy-first-birthday-to-imperva-community

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

07/12/2020

Automation engagement blog for communities! https://chrisdetzel.com/f/online-community-building-and-engagement-automation

Michael Sandoval and I kicked off the inaugural podcast of Peers Over Beers, straight shooting podcast for enterprise community managers and social media professionals. We also took a look into engagement automation com...

05/12/2020

I'm excited about this blog. Chris talks about how he built Imperva's B2B online community from scratch! https://chrisdetzel.com/f/how-to-build-an-online-b2b-community

I have had some experiences in building online support communities. The latest one that I have built is Imperva’s online Community.

30/11/2020

Episode 034 - Holy Batman! Ask Me Anything for Digital Community Should be Engaging and Produce tons of engaging Content
https://www.peersoverbeers.com/episodes/episode-034-holy-batman-ask-me-anything-for-digital-community-should-be-engaging-and-produce-tons-of-engaging-content

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

23/11/2020

Episode 033 - Engaging Customers, Engaging the Org, Creating Content are all Good; Without it your Digital Community will DIE https://www.peersoverbeers.com/episodes/episode-033-engaging-customers-engaging-the-org-creating-content-are-all-good-without-it-your-digital-community-will-die

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

14/11/2020

Episode 032 - Building A Roadmap To Digital is Hard and Harder to do for 5 Yrs...
https://www.peersoverbeers.com/episodes/episode-032-building-a-roadmap-to-digital-is-hard-and-harder-to-do-for-5-yrs

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

19/10/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: 031 - Digital Self-Help Support and Community for Financial - It's Personal! https://share.transistor.fm/s/64ac3421

In this episode, Chris and Michael talk about how we do research when building or enhancing our communities. Then we start noodling on how to do self-help in a digital way. Michael then ponders the ideas of self-help and digital support for banking. Today they are heavily offline but are moving to a...

12/10/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 030 - Going Digital in a non-Digital Company Starts with the Painting the Picture. https://share.transistor.fm/s/e980d8c0

In this episode, Chris and Michael talk about how you present digital to an organization that does not understand digital. Some of this starts with telling the stories. How do you make an offline experience comparable to a digital online experience? We pose some of the problems like they were real i...

05/10/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 29 - Dani Weinstein Interview - Building, Launching and Scaling Online Communites. https://share.transistor.fm/s/7aade00f

In this episode we talk to Dani Weinstein about the different communities he built, launched, and scaled within his careers. He touches on every aspect of building these communities that include super user programs, securing funds to build online communities and how data is the gold of all things ar...

28/09/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 28 - Fighting for What is Right and The Balance of Working from Home vs Working in the Office. https://share.transistor.fm/s/cd536a56

Chris and Michael talk about the value of office working. We believe that there needs to be a balance between the two. Michael has always liked the idea of working in the office, but Chris likes the idea of working from home more. We also get involved in a conversation around how you have to fight f...

21/09/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 027 - Building Community Engagement and Content Through Online Webinars https://share.transistor.fm/s/de60ce28

Michael interviews Chris about his new webinar program that he created on the Imperva Community. During this podcast, Chris walks the audience through how and why he has created community webinars. These webinars create customer engagement, new and fresh content through Q&A, Community blog content,....

14/09/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 026 - Guest Speaker - Amy Kochert - How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community https://share.transistor.fm/s/da6e8381

Amy's first job was working from home, as a stay at home mom for many years. Then she started her second career in Customer Experience. Amy worked for Apple, where she learned how to drive and build a great customer experience, both online and offline. She took her experiences to Flexera. She talks....

06/09/2020

Just published a new episode of Peers Over Beers - Community Experts Podcast: Episode 025 - Guest Speaker - Holly Firestone - A look Back and a look Forward to Building Communities From Scratch https://share.transistor.fm/s/b6d221b4

We talk to Holly about her new adventure at Venafi. She went from working at SFDC as a Community Director with several people under her to Venafi, which she is green fielding a new community there as the Head of Community.

06/07/2020

Episode 024 - How To Keep Employees Engaged in the Time of COVID-19 https://www.peersoverbeers.com/episodes/episode-024-how-to-keep-employees-engaged-in-the-time-of-covid-19

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

04/07/2020

How Amy Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving Community https://overcast.fm/+VdHmHXGxs

29/06/2020

Episode 023 - Guest Speaker - Carrie Melissa Jones - Author of Building Brand Communities: How Organizations Succeed by Creating Belonging https://www.peersoverbeers.com/episodes/episode-023-guest-speaker-carrie-melissa-jones-author-of-building-brand-communities-how-organizations-succeed-by-creating-belonging

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

22/06/2020

Episode 022 - Chris & Michael talk Digital Integrations with current Branded Community and how it will equal to a great Customer Experience
https://www.peersoverbeers.com/episodes/episode-022-chris-michael-talk-digital-integrations-with-current-branded-community-and-how-it-will-equal-to-great-customer-experience

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...

16/06/2020

Episode 021 - Michael Sandoval starts a new job and is over all of Digital - How important is on-ramping? https://www.peersoverbeers.com/episodes/episode-021-michael-sandoval-starts-a-new-job-and-is-over-all-of-digital-how-important-is-on-ramping

20 year Digital Experience and B2B Community Expert Michael Sandoval and 20 year Relationship Manager and B2B Community Strategist Chris Detzel are your hosts for this fun and straight shooting podcast for enterprise community managers and social media professionals. With their easy and natural inqu...