Blue Collar CEO

NEW EPISODE❕❕ When people hear the word “branding” in the home service industry, they often imagine flashy logos and cool truck wraps. But branding is more than the billboard your customers pass on their way home from work daily. Ryan compares truck wraps, billboards, and logos to a storybook cover, maintaining that a brand story exists behind every eye-catching design, so you should use these elements as visual aids for your existing story. For more branding analogies, tune in to this episode featuring Ryan Chute. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/ryan-chute 🔨💡🔧🎙

NEW EPISODE❕❕ You can’t employ the same business principles to scale at every stage. Once you’ve surpassed $10 million, it’s time to redefine your thinking and your strategies. Aaron Gaynor immersed himself in audiobooks like Michael Gerber’s The E-Myth and Think and Grow Rich to develop a blueprint for eight-figure growth. He discovered that strategic growth requires having a clear purpose and direction, which gave him motivation and ambition to pursue his goals. Want to learn more about how to make that critical mindset switch for growth? Listen to this episode featuring Aaron Gaynor. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/aaron-gaynor 🔨💡🔧🎙

NEW EPISODE❕❕ Have you looked at your abandoned call list on your CRM lately? You might discover that your customer service reps are abandoning calls from customers who inquire about price estimates, wasting leads that could become profitable calls. Brigham trains his CSRs to adopt eight principles — a positive attitude, confidence, listening skills, a caring demeanor, asking the right questions, and reassuring the customer. This ensures that when customers call about price estimates on repairs, CSRs can listen to their situations, offer solutions, and book that appointment. Are your CSRs missing the mark? Tune in to this episode with Brigham Dickinson. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/brigham-dickinson 🔨💡🔧🎙

NEW EPISODE❕❕ Owners, managers, and service techs are so driven, they sometimes forget to stop and celebrate their wins. It may seem egotistical, but congratulating yourself and your team on a job well done is crucial, especially on days when it seems like nothing went right. Chris says to celebrate even the smallest wins, motivating you and your team to tackle each new challenge. Need more confidence in your skills? Listen to this episode with Chris Koch. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/chris-koch 🔨💡🔧🎙

NEW EPISODE❕❕ Many of the challenges that arise during the seven- to eight-figure stage can be solved by simply changing your mindset and approaches. John Akhoian believes that giving back to your team, community, and business reaps countless benefits. By helping people achieve their goals and spreading your knowledge, you can grow your business. Want to learn how to be a perpetual giver? Tune in to the episode with John Akhoian. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/john-akhonian 🔨💡🔧🎙

NEW EPISODE❕❕ With more Americans living paycheck to paycheck, many can’t afford to pay $500 for home service maintenance. This kills sales and revenue for home service companies that rely on customers to sustain business. Finance solutions like BuyFin give customers alternative payment options, allowing businesses revenue and customers the benefits of full-service maintenance. If you want more payment solutions for your customers in this economy, check out the episode with Richard Willard. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/richard-willard 🔨💡🔧🎙

NEW EPISODE❕❕ The pandemic was hard on every business, especially leaders and entrepreneurs who had to reevaluate their strategies and rebuild their livelihoods. Resilient and adaptable leadership was crucial during this time, as Mary discovered after being knocked down repeatedly by hardships. She realized that her responses to these challenges hindered her business, allowing her to self-reflect, revamp her processes, and implement quality control measures to prevent further issues. Still suffering from the after-effects of the pandemic? Listen to this insightful episode with Mary Geiger. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/mary-geiger 🔨💡🔧🎙

NEW EPISODE❕❕ Too many business owners don’t hold their technicians accountable for mistakes. Whether picking favorites or forming back-stabbing alliances, a culture without accountability is toxic. Ryan learned that people want to be held responsible because it shows their leaders care. That’s why he disciplines his techs while nurturing their development, helping them achieve their goals, and spending time with them on a personal level. Listen to the latest episode with Ryan Matthews to learn more about accountability culture. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/ryan-matthews 🔨💡🔧🎙

NEW EPISODE❕❕ When transitioning from an industry like food service to owning an HVAC company, you have to manage both customers and employees. Nurturing a team’s growth requires a whole new set of people skills, so you can’t expect yourself to nail it on the first try. Junior realized he pushed his team too hard in the beginning. By conducting research and consuming content, he discovered that not everyone has a leadership mindset and that rest is just as important as hard work. Want more tips on managing a team for the first time? Listen to the episode with Junior Marte. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/junior-marte 🔨💡🔧🎙

NEW EPISODE❕❕ Scaling from one to $10 million is not only tricky operationally, it’s also difficult emotionally. Investing all the money you make back into your business rather than paying yourself a six-figure salary takes sacrifice and self-discipline. By only allowing himself a $50-60k yearly salary, John scaled above $10 million in just eight years. If you want more money management strategies for growth, check out this episode with John Wilson. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/john-wilson 🔨💡🔧🎙

NEW EPISODE❕❕ No home service entrepreneur ventures into business to manage expenses, but it’s an inevitable part of the journey. So when it comes to managing fleet expenses, you wouldn’t want to spend your time constantly overseeing drivers and conducting spot checks of odometers in your parking lot. That’s why Daniel champions using software to automate the process, giving you more control and visibility over your expenses. For more on how you should manage your expenses, listen to the episode with Daniel Simon. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/daniel-simon 🔨💡🔧🎙

NEW EPISODE❕❕ It may seem cliche, but maintaining exceptional customer service can set you apart from your competitors. While most businesses become experts in a specialized niche, they often neglect the basics like showing up to a service call on time or cleaning up after a repair. That’s why, instead of niching down, Andrew focuses on coaching and training his technicians on the fundamentals of customer service. To hear more customer service tips and tricks, tune in to this week’s episode with Andrew Manning. 🎧 ⬇️⬇️ https://www.bluecollar.ceo/andrew-manning 🔨💡🔧🎙