Adenike Quadri

03/02/2022

OMG! Lola and Ope, see what I found...

05/10/2021

The brand is the experience and the experience is the brand.

The reason for your existence will drive the kind of experience you create for customers

Happy Customer Service Week

brand #

28/09/2021

Me or Mua

22/09/2021

23/08/2021

I can say that the highest levels of sacrifice is INITIATIVE. Knowing what to do and doing it without being told, employees should be empowered too

Having the right attitude towards what you do is as important as how you do it. It is better to hire the attitude and train the skill rather than the other way round.

This means that skills only are hardly ever enough. Stepping up for the customer when it matters most. Shep Hyken wrote about his zoom presentation with Horst Shulze, the co-founder of The Ritz, a man I respect so much. Horst was said to have shared a story about one of his staff who flew over to another location just to return the laptop that a guest who had already checked out but forgot his laptop in the room.

The guest had called the hotel and was in a deep panic that he had lost his laptop which was very important for his meeting. The house keeper who found the laptop immediately got on the next flight to hawaii just to give the laptop to the owner and returned with the next available flight.
If you were the customer, how would you feel?

We are in the business of emotions, hire the right people and empoewer them to do what they have to. The staff was empowered but also took the initiative

# sacrifice

17/08/2021

Reason for your choice?

15/08/2021

Diligent, Decisive and Determined

Add to the list of Ds

13/08/2021

Endearing, Enigmatic, Ecstatic, Easy-going

Seems Es never end..

11/08/2021

Nice, Noble, Nifty and Nimble

Keep adding to the list of N

10/08/2021

Intelligent, Insightful and Impeccable

Keep adding to the list of I

09/08/2021

Kind and Keen

A Keeper.....

Keep adding to the list of K

08/08/2021

Enigmatic Energetic Expressive ....

Keep adding to the list of Es

08/08/2021

Stumbled on this dress again in my closet and said to it "dear dress I miss you, we are going to Church together" looks like I am beginning to have a thing for Blue.

It's a color I scarcely wear. My favourite is Green.

Visit someone today, call to check on people, the world is not the same, people are going through stuffs. Deep stuffs too

When people respond FINE to your "How are you?" question, probe further to ask "How fine is fine?"

Just paid a visit along with two others to someone who had lost three people within the space of one month. Be comforted

04/08/2021

Wow! Another 365 days of Grace and still counting. Happy Birthday to Moi

How possibly could the mind comprehend the Grace that lifts and cares through the seconds in a minute, the minutes in an hour, the hours in a day, the days in a week, the weeks in a month and the months in a year?

Beauty, fame, intelligence, height and affluence cannot compare. It is only the gift of GRACE. There are more beautiful people, more famous, more intelligent and probably taller and more affluent who could have been but are not because GRACE makes all the difference

Thank God for GRACE. I Live to please Him alone.

12/07/2021

The vision of an otganisation should be all encompassing to cover both it's internal and external customers. 

Where there is no vision,  the people DO WHAT THEY LIKE...

A vision helps set a direction for your course. It' very OK to have a customer experience vision and an accountable experience officer, so long as you run an organization (any organisation at all)

A customer experience vision is a clear and concise statement an organisation uses  to educate and align everyone  from top to bottom about the overall experience it aspires to provide for its customers

Chikena!

06/07/2021

Do join us live on the dot of 6pm (WAT) tomorrow. O ma le gan an

Don't come alone. Invite every living thing that's yours



Catch yah!

21/06/2021

One of the major reasons for disagreements is UNMET EXPECTATIONS.

The business of actively designing an experience begins with building an expectation of what that experience will be. A great way to achieve this is through mantras and brand promise.

On what single promise should their expectations be focused and how do they align? What better experience do you have to offer them compared to what they have already experienced?

Focus on being intentional about creating alignment between delivery and expectation

business #

18/06/2021

A great brand is about building a culture that bridges the gap between who you are and those your are trying to reach.

Attracting new members is more than evangelism and promotional messages. It takes reaching people with a message about who you are as a church, understanding your values and ability to position yourself appropriately with your vision.

Your communication should what your audience needs. You do owe them a duty of care

13/06/2021

Bon Dimanche! IT'S YOUR BEST WEEK YET! 😘

07/06/2021

Passing through this great institution and allowing it pass through you is one of the greatest thing that can happen to anyone. Glad to be a part of the history that made me

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