The Accommodation Show (2025)

11/02/2025

It's our lucky day with this episode!

Being a passionate proponent of direct bookings, working with hundreds of companies with their strategy and websites this topic, of course is my favourite. But I like to get all angles. I love to hear what everyone else is doing. What is working, what isn’t? I love nothing more than getting insights from other prominent players that are doing similar things.

This week, we get on the line with one of the most prominent marketing and book direct companies in Australia, and talk to their CEO Matthias Dybing and we share our insights and experiences.

If you are interested to hear about the latest happenings in the world of marketing and direct bookings, this episode is a must-listen. In this latest episode, we dive into the intricacies of driving direct bookings, which we know is critical for the long term of your business. Direct bookings not only help in reducing dependency on OTAs but also build stronger customer relationships and loyalty. This episode promises valuable insights that could significantly impact your strategy.

My conversation with Matthias Dybing explores why focusing on direct bookings is not just a trend but a strategic move that could redefine your business’s success. Matthias, a leading expert in marketing, technology and revenue management, shares practical strategies and insights that will help you understand how to optimise your direct booking channels, improve your website’s effectiveness, and build stronger relationships with your guests.

It's our lucky day with this episode!Being a passionate proponent of direct bookings, working with hundreds of companies with their strategy and websites thi...

05/02/2025

In this episode of The Accommodation Show, we’ll dive into information for anyone looking to grow their business in the STR industry: who to start and scale a property management business. It's a theme rich with potential, filled with insights that can transform challenges into stepping stones for success. This episode is particularly riveting as it encapsulates the journey from a nascent startup to a dominant player in the market. Meet Lauren Heys from Moxxi Property.

This week, we’re diving into infomration for anyone looking to grow thier business in the STR industry: who to start and scale a property management business...

30/01/2025

I am excited to delve into a topic that demonstrates the powerful role of social innovation in reshaping the hospitality industry. During my Employer of Choice tour with Destination NSW, I had the incredible opportunity to meet and work with the team from Hotel Etico. Learning about their journey and mission was truly inspiring, and I am thrilled to bring their CEO, Andrea Comastri, onto the show. It is a story you don't want to miss.

Andrea and I discuss how Hotel Etico not only supports the community by employing people with disabilities but also sets a new standard for what a successful business can look like. This episode is packed with insights on leveraging inclusivity for competitive advantage, enhancing brand reputation, and ultimately, achieving sustainable growth.

This week, I am excited to delve into a topic that demonstrates the powerful role of social innovation in reshaping the hospitality industry. During my Emplo...

28/01/2025

I'm excited to bring back Stacey St. John, a close friend of mine and the show, and a pioneer in the STR industry, known for her impactful work in empowering women through real estate. Stacey is a dynamo in the accommodation industry. She is a leader, a pioneer and one of the friendlist people I have met. In this episode, Stacey shares her experience and the lessons learned from leading a network of over 50,000 women. Last time we spoke that community was 10,000! We explore the impact of embracing technology and community in enhancing business operations and guest experiences, with a view of helping you on your journey.

Don't forget to SUBSCRIBE!I'm excited to bring back Stacey St. John, a close friend of mine and the show, and a pioneer in the STR industry, known for her im...

22/01/2025

Understanding and integrating advanced technology is paramount for staying competitive in the accommodation industry. This episode unpacks the essential tech advancements that every accommodation owner should be aware of. We discuss how technology not only solves operational headaches but also elevates the guest experience, making it crucial for your business's success. The insights provided by Pierre-Camille are tailored to help you harness technology to its fullest potential.

Pierre-Camille Hamana has revolutionised the STR industry by creating Hospitable, a platform that fundamentally changes how hosts interact with both technology and guests. His background in software engineering combined with a keen business acumen has enabled him to build solutions that enhance the efficiency and profitability of thousands of vacation rentals worldwide.

Encouraging you to listen to this episode is about more than just gaining knowledge; it's about transforming your business with technology that fits your unique needs. The conversation with Pierre-Camille is packed with actionable insights that will empower you to make informed decisions about the technology you adopt to drive your business forward.

🎧 Don't forget to subscribe!Understanding and integrating advanced technology is paramount for staying competitive in the accommodation industry. This episo...

20/01/2025

Understanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a cozy bed and breakfast, or manage a portfolio of short-term rentals, the ability to effectively screen and verify guests can significantly reduce the likelihood of damage and enhance the overall guest experience. In this episode, Leo Walton of Superhog joins us to share his expert insights on how leveraging technology and personalised guest verification processes can transform the way we manage and mitigate risks in the accommodation sector.

Understanding and implementing effective risk management strategies is fundamental for any accommodation provider. Whether you operate a boutique hotel, a co...

13/01/2025

Les and I have reconvened to delve into the future of hotels, travel, and strategic foresight in planning. Les and I explore the connections between employee satisfaction and guest experiences, alongside the broader economic influences shaping our industry. Whether you’re running a cosy B&B or a sprawling hotel chain, understanding these dynamics is crucial for steering your business towards success, particularly in challenge times. We discuss the importance of maintaining a sharp focus on staff training and retention, which directly enhances operational efficiency and customer satisfaction amidst wider economic fluctuations such as inflation and interest rates.

Les and I have reconvened to delve into the future of hotels, travel, and strategic foresight in planning. Les and I explore the connections between employe...

30/12/2024

In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hospitality.

This episode is particularly special to me because it covers essential aspects that every accommodation business owner strives to master: leadership and guest satisfaction. We discuss real, actionable strategies Sam has applied throughout her career. Whether you run a hotel, a quaint bed and breakfast, or a bustling short-term rental, the wisdom shared here will help you enhance your operational approach and guest relations, fostering both growth and loyalty.

Samantha Cox's career is a testament to what one can achieve with passion and perseverance. Over the last two decades, she has navigated the complexities of working with high-profile individuals and global brands, from the secluded Necker Island to the bustling halls of Hard Rock. Sam's time with Sir Richard Branson honed her skills in managing intricate operations and celebrity engagements, translating these into creating exceptional guest services that resonate globally. Now leading her consultancy, Samantha Cox International, and the celebrated Shell House in Sydney, she embodies the spirit of dynamic leadership and commitment to excellence.

In this week's episode, we delve into Sam's journey, exploring the profound insights she has to share on leadership, entrepreneurship, and excellence in hosp...

27/12/2024

Every once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent visits to Banff and Boise, Idaho, I had the pleasure of spending time with one such individual; Kim Fitzpatrick from Launched Host. Our conversation was enriching and filled with actionable insights that I thought you all could benefit from. I knew I had to get her on the show as soon as possible. This week’s episode is a must-listen, as Kim shares invaluable advice for anyone involved in setting up new accommodations. This will even be useful if you are thinking of updating your property.

In our discussion, Kim delves into the complexities of preparing and launching new properties. She offers a wealth of information that goes into the intricacies of property setup, from choosing the right design and furnishings to ensuring everything is guest-ready. What struck me most was the significant amount of effort and detailed planning required, which is often underappreciated until one is deeply immersed in the process.

Kim’s expertise highlights how professional help can drastically reduce the time and stress involved in setting up a property. She outlines a structured approach that not only expedites the process but ensures that every detail is meticulously handled. For those of us in the hospitality industry, understanding these steps is crucial because they have a direct impact on guest satisfaction and our success.

Every once in a while, you meet people who just stand out in a crowd, those you are naturally drawn to because of their energy and insights. During my recent...

23/12/2024

There’s nothing better than being able to travel the globe, meet some of the most fascinating people, with incredible stories and bring their insights and learnings to your eyes and ears.

This week, you will enjoy my conversation Eric Goldreyer, who embodies the idea of a true entrepreneur. Meeting someone like Eric is a rare treat. He’s one of those few who not only dreamt up a business idea but also saw it through from start to finish, achieving a successful exit (he has done it multiple times). In our conversation, we dive into how he caught a need in the market and made it into a company. Eric's story is not just about big wins; it’s about overcoming real challenges and making strategic decisions that any of us could face.

Our discussion spans the critical phases of his ventures, from the initial challenges of digitising bed and breakfast listings to mastering the art of scaling and eventually selling his tech-driven business.

Welcome back to The Accommodation Show!There’s nothing better than being able to travel the globe, meet some of the most fascinating people, with incredible ...

17/12/2024

In this week's episode, we dive into the heart of creativity and community transformation within the accommodation industry. From my own experiences and the enlightening conversation with our guest, Matt Landau, I've realised the immense value that creativity can bring to any hospitality business. Whether you’re running a hotel, a bed and breakfast, or a short-term rental, breaking your creative boundaries can elevate your guest experiences and set you apart from the competition.
This episode is particularly crucial for anyone looking to break the mould of conventional hospitality practices. Now is the time!

Matt and I explore not just the 'how' but the 'why' behind innovative strategies that can significantly enhance your business's appeal and sustainability. We discuss the transformative power of storytelling in guest engagement and how thinking like a community leader rather than just a business owner can lead to profound impacts on your local area and beyond.

🎧 Don't forget to subscribe!In this week's episode, we dive into the heart of creativity and community transformation within the accommodation industry. Fro...

13/12/2024

This week is all about entrepreneurship within the world of accommodation. The industry’s diversity in career opportunities is something that continuously fascinates me. Today, we’re exploring a journey that exemplifies the incredible potential in our sector, from foundational hosting to the strategic realms of real estate and creative financing. Join us as we dive into a narrative that not only underscores the boundless opportunities available but also motivates every entrepreneur to expand their vision in the world of accommodation.

In this episode, I'm hosting Zeona McIntyre, who has been at the forefront of the short-term rental industry since 2012. From starting with a single Airbnb listing to becoming a recognised author, realtor, and investment consultant, Zeona's career is a testament to the power of tenacity and foresight in navigating the complex landscape of accommodation. As someone who owns properties across five states and authored "30 Day Stay," her insights are invaluable. We explore how diverse career paths can lead to substantial growth and the resilience needed to navigate changing markets. This episode is not just a lesson in entrepreneurship; it's a masterclass in transforming challenges into opportunities for innovation and success.

Don't forget to SUBSCRIBE! This week is all about entrepreneurship within the world of accommodation. The industry’s diversity in career opportunities is som...

09/12/2024

We delve into the psychology behind guest interactions and the algorithms of major platforms like Airbnb, uncovering strategies to enhance your listing's appeal and visibility. From crafting compelling descriptions to optimising your pricing strategy, Jasper provides actionable tips that are crucial for standing out in a crowded market.

Don't forget to subscribe! We delve into the psychology behind guest interactions and the algorithms of major platforms like Airbnb, uncovering strategies to...

29/11/2024

In this episode, we delve into what it really takes to stand out in the high-end accommodation sector. The luxury market isn’t just about high margins, it’s also coupled with high expectations and bespoke experiences. Deana Steele from Keys to Kelowna Properties joins us to discuss the layers of luxury accommodation, from acquiring prime properties to understanding the nuanced needs of a high-end clientele. Our conversation unpacks strategies that are crucial for anyone aiming to excel in this prestigious segment, shedding light on how luxury can significantly enhance your brand’s value and market appeal.

Join us as we explore the luxurious layers that can transform your accommodation strategy from standard to exceptional. Listening to Deana’s experiences and the actionable strategies she shares will equip you with the knowledge to attract discerning clients who seek unparalleled experiences. Her insights provide a practical blueprint for anyone looking to elevate their operations in the luxury market.

In this episode, we delve into what it really takes to stand out in the high-end accommodation sector. The luxury market isn’t just about high margins, it’s ...

25/11/2024

Welcome back to The Accommodation Show, we are officially in Season 14 !

This episode delves into a topic you will find not only interesting but also a great opportunity for improvement: Effective Guest Communication. This has been a topic that I have delved into in the past, but after an industry survey was run by TouchStay, we have some data to back up the assumptions. We get to understand how thoughtful communication with a guest can have a real impact on both guest satisfaction and business profitability.

Guest communication is the backbone of hospitality. Whether you're running a quaint bed and breakfast or a bustling hotel chain, the way you engage with your guests can significantly influence their overall experience and their decisions to spend more, extend their stay, or even return. Tyann joins us to share invaluable insights from a recent study that sheds light on the dos and don'ts of guest interactions. By tuning in, you'll gain a deeper understanding of how strategic communication can transform your guest relations into a powerful tool for business growth.

Welcome back to The Accommodation Show, we are officially in Season 14 !This episode delves into a topic you will find not only interesting but also a great ...

22/11/2024

Be treated to a behind-the-scenes look at the growth and triumphs of Beachcomber Vacation Homes, a testament to what's achievable with vision, dedication, and the right network. More so, Brian's role in propelling NWVRP into a leading position in the industry highlights the conference's commitment to elevating STR professionals through education, advocacy, and standard-setting. These narratives weave together to form a compelling argument for the power of industry conferences in fostering professional growth and innovation.

Be treated to a behind-the-scenes look at the growth and triumphs of Beachcomber Vacation Homes, a testament to what's achievable with vision, dedication, an...

18/11/2024

In this special episode, I had the privilege of interviewing Catherine Ratcliffe, the visionary host and founder of Canstays. Her story is one of courage, innovation, and the deep-rooted desire to create a platform that brings the Canadian STR community together. Moving from Ottawa to Florida and embarking on her own STR adventure, Catherine identified a critical gap in the Canadian market—a need for a conference that not only caters to Canadian operators but also celebrates the uniqueness of our industry. Canstays is her answer to that need. This conversation is an open invitation for you to learn directly from Catherine about the ethos of Canstays and the invaluable insights it promises to offer.

Don't forget to subscribe 🎤In this special episode, I had the privilege of interviewing Catherine Ratcliffe, the visionary host and founder of Canstays. Her...

14/11/2024

Diving into the complexities of pricing strategy and revenue management can often feel like navigating through a maze without a map. Yet, it remains one of the most pivotal aspects of running a successful accommodation business. It's why I'm particularly excited about this weeks episode. I had the pleasure of seeing John deRoulet speak at VRMA a couple of years ago, and it was not only a pleasure but super enlightening. I had many wow moments! Not only that, John is one of those characters in the STR industry that puts a smile on your face as soon as you see him. His ability to convey intricate concepts in an accessible manner is unparalleled. Understanding the nuances of revenue management is akin to uncovering hidden treasures within your operations, and John masterfully guides us through this journey.

Diving into the complexities of pricing strategy and revenue management can often feel like navigating through a maze without a map. Yet, it remains one of t...

The Accommodation Show