17/08/2021
I once had a friend who couldn't understand why her boss thought her work emails were coming across as aggressive. Turns out? She was trailing almost everything off with a "..." ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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What she WANTED to do was come across as casual, cool, easy-breezy. However, the way she was ACTUALLY coming across was "pissy, sarcastic & annoyed." ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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For example, if I text you, "Hey, do you mind if we do dinner another night?" and you write back with "Okay..." then in current communication culture, that means that you are displeased. However, if you respond with, "Okay!" that's literally a whole different story—and I'll know that we're cool. ⠀⠀⠀⠀⠀⠀⠀⠀⠀
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Moral of the story: do not underestimate the power of your punctuation—especially when communicating in corporate settings with Millennials and Gen Z. 🤓 It matters more than you think.