The Customer Service Therapy Podcast

15/07/2023

Revis le festival du Podcast comme si tu y étais! Écoute tous les podcasters ici: https://www.podbxl.be/replays/
Ou va directement écouter
Joyce, Anita et Carole. Elles étaient Les Audacieuses qui pensent en mode projet (Amélie Lambane). Nous sommes passées à 17h https://www.podbxl.be/replays

24/05/2023

As-tu un esprit créatif très poussé ou pas du tout ? Débordes-tu d'idées innovantes mais qui n'arrivent jamais à concrétisation?

Te sens tu seul(e), abandonné (e) dans ton processus créatif? Es-tu sans issue face à la mare de créativité dans laquelle tu patauge et te noie silencieusement et dans la plus grande solitude?

Rassures-toi il y a encore de l'espoir!
Grâce à ton Buddy Créatif qui est là pour t'accompagner à chaque étape tu te sentiras moins seule et tu verras plus clair.

Regarde cette vidéo et tu comprendras que comme toi je suis passée par là.

Pour en savoir plus sur comment arrêter de patauger dans ta mare créative rejoins-moi en t'inscrivant au webinaire que j'organise prochainement en cliquant sur ce lien:

http://bitly.ws/Fp8u

10/02/2023

Qui ne rêve pas d’avoir un cuisinier pour préparer un délicieux repas pour une soirée entre amis, ou d'avoir un jardin luxuriant bien entretenu par des…

15/01/2023

Salut et bon dimanche à toi! Je suis de retour cette semaine avec un autre episodes du podcast😁 La Thérapie du Service Client-the customer service Therapy: les ressources humaines - Chien de garde du corporate Belgium?🧐. Je te prie de m'excuser pour la qualité sonore de cet épisode, je travaille d'arrache pieds pour dorénavant t'apporter des audio en meilleur. J'espère par contre que le message passera. N'hésites surtout pas à le faire passer😁 il aidera peut-être quelqu'un dans le besoin🙏🏿. Lien vers spotify :https://open.spotify.com/episode/0JBKUcMW9siYECdxkxw6MCsi=FRHK-_Y6QIedVe433zmT8A&utm_source=copy-link Lien vers la chaîne Youtube L'abeille Lessivée/ The Burned Out Bee 🐝🐝🐝: https://youtu.be/KmBXgTJA08w. Abonnes toi et active ta cloche comme ça tu ne rateras rien🤗 et tu fais grandir la communauté! Bonne écoute et merci pour ton support! Carole

23/11/2022

Hi everyone!
It's almost friday😊! This means that the Customer Service Therapy podcast is dropping a new episode this Friday 25/11 at 7:00 pm!
You can listen to it on Spotify, Itunes, Amazon Music and all other streaming platforms.
Follow us and activate the notification and you won't miss any updates!
Link to Episode 6 : One last reason why Customer Service is often unreachable here:
https://anchor.fm/the-customer-servic/episodes/S01--Ep06---One-last-reason-why-Customer-Service-reps-are-difficult-to-reach-e1r6hl1

15/11/2022

Bots and artificial intelligence are killing your customer service and your customer experience. We discussed this topic in the Customer service Therapy podcast a couple of weeks ago in Episode 02: The dehumanization of Customer Support. link: https://bit.ly/3AgjU1O
And here is an article from the British institute of customer service that supports my views on the matter: https://bit.ly/3GekbWR
As a CS manager, I do care about my teams and about the customers my team is supposed to support. And dear CS directors, how much do you really care?

This article may change your mind about the current frenzy that inhabited many traditional commerces and make them run towards the digitization of their customer service, regardless of the negative impacts on their customer experience.
Cheers!

In this week's episode, I focus on what really happens behind the queues of a CS department through my eyes as a former customer support representative. I share my experience and thoughts on the way customer Support has been dehumanized over the years thanks to the new technology and the digital. Bo...

15/11/2022

Bots and artificial intelligence are killing your customer service and your customer experience. We discussed this topic in the Customer service Therapy podcast a couple of weeks ago link:
Episode 02: The dehumanization of Customer Support: https://bit.ly/3AgjU1O
And here is an article from the British institute of customer service that supports my views on the matter. link: https://bit.ly/3GekbWR
As a CS manager, I do care about my teams and about the customers my team is supposed to support. And dear CS directors, how much do you really care?
This article may change your mind about the current frenzy that inhabited many traditional commerces and make them run towards the digitization of their customer service, regardless of the real negative impact on their customer experience.
Cheers!

29/10/2022

Good morning you😉,
this week's episode of The CS Therapy in english, will air next week instead. My apologies for the delay. As a beginner in podcasting I found my self overwhelmed this week and fell behind schedule.
You can still listen to the previous episodes here: https://anchor.fm/the-customer-servic

Follow me on Instagram and Facebook so you'll be alerted of any changes.


Next week on Friday: EP5 - three other reasons why Customer Service is unable to reach.
Thanks for your understanding and unfailing support!
Carole

Become a Paid Subscriber: https://anchor.fm/the-customer-servic/subscribe Hi, I am Carole T. the host of The Customer Service Therapy Podcast! As a former customer support representative, I sh...

13/10/2022

Grâce à votre soutien, le podcast The Voice of Customer Service Therapy a franchi une nouvelle étape cette semaine.
Je suis fière d'annoncer que le podcast sera également disponible en français !
Il sera diffusé le vendredi 14/10 sur Spotify/iTunes/Amazon Music/Deezer et autres plateformes de streaming.
Je n'aurais pas pu le faire sans le soutien de mes auditeurs francophones. Alors merci de m'avoir poussé à bout ! !!
Si vous souhaitez soutenir l'initiative, suivez l'émission sur ces plateformes et sur Facebook via la page officielle : The Customer Service Therapy Podcast.
Merci à tous pour votre soutien !
Carole T.

05/10/2022

Hi Everyone!
If you have been following us since the beginning, you may have noticed some changes!
After discussing with some of you, who have so generously given me some feedback, we agreed that this show was a THERAPY for me and for many customer service employees out there!
Therefore, The voice of Customer Support podcast is now the Customer Service Therapy podcast!
As always I am given myself 150% to represent the family of human "bees" who are working behind the Queue.
If you want to support the show, subscribe , follow, like comment and share!
It's FREE!
Cheers!
Carole T

22/09/2022

Hi all!

the Second episode of The Voice of Customer Support Podcast is now available on iTunes/Apple Podcasts and on Spotify!

LINKS:

iTunes:

https://podcasts.apple.com/us/podcast/the-voice-of-customer-support/id1645649667?i=1000580356616 # #

Spotify:

https://open.spotify.com/episode/3ETWlzK30LGVjK1WSB###F?si=9053f682383947e6

Please subscribe, and leave reviews to support the show.

Make sure to stay tuned for the next episodes which are coming soon!

The podcast will air bi-weekly on Friday at the latest. I thank you already from the bottom of my heart for your support. I hope to inspire and uplift many of you.

May God bless us all!

17/09/2022

Hi everyone!
I am so proud to announce the launch of The Voice Of Customer Support PODCAST!
be the first to listen to the first episode, now available on SPOTIFY, Apple Podcast/iTunes and other streaming platforms!
If you want to help support the show, please subscribe, leave reviews, download it, and share it!
You can also follow the official page of The Voice Of Customer Support here:
The show airs every week on Friday, from 7:00 pm EST (19:00 h)!
Come and join me on this journey to create our unique community of Customer Support workers, who are still passionate about it!
let's laugh together and teach and uplift each other like bees. After all, we are all human "bees", right?

I already thank you all from the bottom of my heart for being so supportive!

Cheers!
Carole T.

‎Show The Voice of Customer Support, Ep SE1E01. How it all started! - 16 Sept 2022

16/09/2022

Hi everyone!
Come along and support me on my journey with the voice of customer Support.
Welcome to The Voice of Customer Service Podcast
This is the first episode in which I give you some background info on why I started this channel. Hopefully, it will inspire you in your day-to-day professional life as a customer service representative!

Cheers!

Carole T.

Welcome to The Voice of Customer Service PodcastThis is the first episode in which I give you some background info on why I started this channel. Hopefully, it will inspire you in your day-to-day professional life as a customer service representat...