04/08/2023
Dear Verizon, Here is my reason for the low score on your feedback survey. I tried to post it several times, but your app is not accepting any posts- big surprise! I’ll post it in several places so that you can see it.
If you want all of the details, call me. Otherwise, the quick details are: my son transferred from another company to our plan and was supposed to get his phone for free for transferring and trade in. We were charged for his phone on our monthly bill. When we discovered this, we began a nightmare of a year and a half trying to get this remedied, during which time we continued to pay for the "free" phone each month. We were finally able to get an associate at the store to contact Verizon on the phone to verify again that the phone was supposed to be free . At that point, they made an adjustment on the bill that was supposed to pay us back the money we had paid for approximately a year and a half by crediting us on the monthly payment. A monthly credit is shown for several months, but it is no longer being applied. Your phone jockeys did not understand how the credit was being applied no matter how I patiently explained it. The supervisor ended up hanging up the phone for no reason and not calling back. So it was apparently on purpose.
Lastly, and this saddened and confused me, after being told that my son had passed away, both of them tried to pass it off by comparing it to the supposed loss of family members. They then said that we still owe for 4 more months of service even though HE IS DEAD!! Are you serious? I am highly offended by this. The more I think about it, the more I feel like I would have done better to rant at them because at least I would have that satisfaction to walk away with.
Consider me highly upset and ready to walk!!
