CXBuzz

29/10/2021

08/04/2021

Still following the traditional route for boosting your customers' experiences? Well, it's time to move beyond and revamp your .

Hear it from industry leaders at CXBuzz and don't miss any opportunity of making your customer experience happening!

A big thanks to Gart Capote, CBPP, Lars Keßler, Kelly Barner, Johannes Drooghaag, Eric Wilson, Jeff Toister, CPLP, PHR for their insightful inputs.

https://cxbuzz.com/customer-experience/how-to-create-the-ultimate-cx-strategy-the-experts-guide/

Let’s run through the ultimate customer experience strategy checklist, revealed by the CXBuzz Panel of CX industry experts.

08/04/2021

Ever given a thought that social media could be more than just socializing platforms ... a diagnostic tool for your business?

We couldn't agree more with Diane Magers as she highlights how social media is a treasure of information that points to issues in the systems, people, process, or technology.

Here are her detail thoughts on Consumer Reviews, , and more only at CXBuzz!

https://cxbuzz.com/interviews/diane-magers-ccxp-founder-and-chief-experience-officer-at-experience-catalysts/

Interview With Diane Magers, CCXP Founder and Chief Experience Officer at Experience Catalysts on Her Favorite CX Metric

08/04/2021

See... we always tell you about the upcoming buzz and this time it is from , sharing all about , lessons learned in #2020 and her journey to .

Catch up with Aarthi at CXBuzz:

https://cxbuzz.com/interviews/aarthi-murali-chief-customer-experience-officer-at-mt-bank/

Follow us to catch up with all that buzzes around Customer Experience!

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Interview With Aarthi Murali, Chief Customer Experience Officer at M&T Bank on Her Favorite CX Metric

01/04/2021

“There’s little doubt that some brands do not make it easy for their customers to provide feedback or reviews. Issues can result from areas such as not having a feedback or review button appearing ‘above the fold’ or in an eye-catching position on a site’s page. Splitting out the feedback, categorizing it, and making the necessary impactful tweaks is key.” says Colm O’Shea from Forresterin his interview with EFRAT VULFSONS about feedback and more!
Check out the full interview here:
https://hubs.la/H0KjLBq0

Interview With Colm O'Shea, Global Strategy & Advisory Consultant at Forrester on His Favorite CX Metric

31/03/2021

This has to be backed by a seamless integration of all channels. Digital at the core, rather than a side option. This is as much a cultural shift for an organization as it is a technology shift.” says Bob Buiaroski from State Street in his interview with EFRAT VULFSONS. Check out the full interview here:
https://hubs.la/H0KdcqB0

Interview With Bob Buiaroski SVP and Head of Global Client COO's at State Street On His Favorite CX Metric

26/03/2021

The Ultimate Digital Transformation Strategy Checklist: Monthly Expert Knowledge
When it comes to , it has become a necessity rather than a trend for most businesses and brands. After speaking with some of the top experts globally, CXBuzz has put together the ultimate strategy checklist to help keep your digital transformation in check, keeping your customers happy in a very competitive environment.


Check out the full list here:
https://hubs.la/H0JVJgw0

The COVID-19 pandemic has caused significant disruption across most industries and it requires little understanding to see as to how businesses have had to rethink their key focus-strategies to survive. Among a few other areas, the field of digital transformation strategy is one in which businesses....

26/03/2021

BSL Acquires Acrinax To Improve Customer Engagement Management

Click the link below to read the full article:
https://hubs.la/H0JVy_L0

BSL Acquires Acrinax To Improve Customer Engagement Management-To Boost Workforce Engagement Practices Via New Offerings

25/03/2021

“If we don’t have a high-resolution picture of the customer profile (avatars/personas), it’s very unproductive and frustrating trying to measure an emotive response from a larger marketing segment. Experiences happen at an individual level. We cannot accurately measure experiences considering only demographical data. We need to tackle the challenge of getting into behavioral and psychographic segmentation.” says author Capote in his interview with EFRAT VULFSONS about and more.

Check out the full interview here:
https://hubs.la/H0JVpKl0

CXBuzz Interview With Gart Capote Process Management & Customer Experience Author On His Favorite CX Metric

25/03/2021

Sabio Acquires Fonetic To Boost Customer Experience

Click the link below to read the full article:
https://hubs.la/H0JVzgf0

Sabio Acquires Fonetic To Boost Customer Experience- Second Big Purchase In A Week

25/03/2021

“So reviews are great because unlike a survey – which may or may not be applied in the right way – a review is not brand initiated. They are customer-initiated, and usually at a time when they have something to say, and usually as a direct reaction to an interaction. So it can be very specific and help CX folk refine target interactions.” says Aaron Spinley from Thunderhead in his interview for CXBuzz about and more.

Check out the full interview here:
https://hubs.la/H0JTnxz0

CXBuzz Interview With Aarron Spinley SVP Australia and New Zealand at Thunderhead On His Favorite CX Metric

24/03/2021

“Retail outlets have to be very inventive to get a true picture of customer satisfaction (when they are open) in comparison to a digital supplier. But it always comes down to ensuring a smooth, easy, enjoyable customer journey that is worth the customer not going somewhere else for” says Jan Cavelle author of Scale For Success in her interview with EFRAT VULFSONS about

Check out the full interview here:

https://hubs.la/H0JPCp-0

CXBuzz Interview With Jan Caravelle the Author of Scale For Success On What Should Be The Main Focus For Brands This Year

23/03/2021

NICE inContact CXone, a well-known cloud solution from NICE Ltd Business was awarded Gold Winner of the 2021 for Sales & Customer Service. Click here to learn more:
https://hubs.la/H0JK8MY0

NICE inContact Wins Stevie Awards for Sales & Customer Service

23/03/2021

Zerorez Atlanta Cleans Up Their Customer Experience
Zerorez of Atlanta a new-age carpet cleaning company has collaborated with Bright Pattern Contact Center to offer digitally as well as traditional channels all while utilizing 100% remote workforce. Click here to learn more:
https://hubs.la/H0JGyZG0

Zerorez Atlanta Cleans Up Their Customer Experience

23/03/2021

Konica Minolta Opens New Customer Engagement Center in APAC
With digital printing gaining popularity, Konica Minolta the new CEC (Customer Engagement Center) in Malaysia for APAC countries, allowing customers to experience printing solutions that can fulfill the new-age and dynamic requirements. To learn more about new tailored trends for the market, click here:
https://hubs.la/H0JGydT0

Konica Minolta Opens New Customer Engagement Center in APAC

22/03/2021

Italy’s iconic and luxury brand, Salvatore Ferragamo has chosen Medallia's“Experience Cloud” to enhance globally for both and . To learn more about how can play a role in better understanding customer experience, click here for more information:

https://hubs.la/H0JGwZY0

Salvatore Ferragamo Selects Medallia to Boost Customer Experience

22/03/2021

“It is critical for consumers to know that Brands are listening and care about the consumer’s experience. Brands want to be as transparent as possible. This includes two-way communication within the Ratings and Reviews.” says Lisa Diehl from Diamond Growers in her interview about and more.
Check out the full interview here:
https://hubs.la/H0JFyM60

CXBuzz Interview With Lisa Diehl Manager Consumer Advocacy at Blue Diamond Growers On Her Favorite CX Metric

21/03/2021

“AI is everywhere, from combining neural networks and AI in supply chain analytics for more informed decisions; to automated chatbots; to improving the shopping (brand) experience through a deeper understanding of personalized marketing to customer closer to a point in time when they want to buy.” says Melissa Drew from PWC in her interview for CXBuzz about customer experience digital transformation and more.
Check out the full interview here:
https://hubs.la/H0JDpyZ0

CXBuzz Interview With Melissa Drew Director Cloud Procurement at PWC On Her Favorite CX Metric

18/03/2021

“Knowing where you are on a simple 1-5 stars can become a helpful benchmark to track progress. If you’re averaging a 3 now, what will it take to move up to a 4? How many reviews do you have versus competitors? Are you getting the most reviews, or is the field dominated by someone else?” is just one way of enhancing your customer experience says Ellen Sluder from smrtPhone in her interview with EFRAT VULFSONS about and more!

Check out the full interview here:
https://hubs.la/H0JvfWH0

CXBuzz Interview With Ellen Sluder Head of Marketing at smrtPhone Shares Her Ultimate Checklist For a Good Customer Experience

18/03/2021

"...the ultimate checklist for any digital transformation strategy is to ensure that the enterprise has a frictionless ability to have the right data available at the right place, right time, at the right speed with the right person..." says Mahesh Vinayagam, qBotica CEO in his interview with EFRAT VULFSONS about , and anything in between.https://hubs.la/H0Jtx4R0

CXBuzz Interview With Mahesh Vinayagam CEO at qBotica On His Favorite CX Metric

17/03/2021

“The only way any brand can really step up is by utilizing the data available to deeply understand customers, their emotions, behaviors and proactively design an experience that resonates with customers. The goal is to ensure the data is used to derive insights to create positive memories for customers and employees.” says Amrutha Murthy from Ipsos Australia in her interview about and more.

Check out the full interview here:
https://hubs.ly/H0JjWPJ0

CXBuzz Interview With Amrutha Murthy Managing Director, Customer Experience & Mystery Shopping at Ipsos Australia on her favorite CX Metric

16/03/2021

“Change is in the air and CX executives must be its leader. In times like these doubling down on efficiency and protective reactions, rather than committing to real CX innovation is understandable but unacceptable as technology and digital innovation drive fundamental change across the business landscape. The choice is clear: innovate or be left behind.” says David Carmell CEO of DealRockit in his interview about and more.
Check out the full article here:
https://hubs.la/H0JjltJ0

CXBuzz Interview With David Carmell CEO and Founder of DealRockit With His Ultimate Checklist For Customer Experience Strategy

16/03/2021

"Online/social reviews offer a goldmine of customer insights but overlooking the opportunity to take an active voice in the online conversation is where many brands fall short." says Zack Hamilton, Global Solutions Principal Retail Experience At Medallia in his interview for CXBuzz about and anything in between.

Check out the full interview here:
https://hubs.la/H0Jgglc0

CXBuzz Interview With Zack Hamilton Global Solutions Principal Retail Experience At Medallia On His Favorite CX Metric

16/03/2021

“I will say that employee engagement has been a bigger area of focus than ever. When our entire staff has been forced to work at home exclusively, keeping everyone happy, healthy, and engaged is critical to the success of our customer experience efforts,” says Jeremy Watkin, Director of NumberBarn in his interview about and more.
Check out the full interview here:
https://hubs.la/H0Jgf2k0

CXBuzz Interview With Jeremy Watkin Director of CX at NumberBarn On His Favorite CX Metric

15/03/2021

“A good customer experience strategy is the recognition that customers own their experiences, and brands only play a supporting role in them. Any brand that can recognize this and begin to act accordingly – by stopping trying to force experiences to customers, and instead of working on understanding them better, preparing a better technology and process framework from where customers can build their experiences as they need them” says Esteban Kolsky from SAP in his interview with EFRAT VULFSONS about and more.

Check out the full article here:
https://hubs.la/H0JdqD10

CXBuzz Interview With Esteban Kolsky Chief Evangelist for CX at SAP On His Favorite CX Metric

12/03/2021

“Companies would do well to invest in more data centralization and AI-powered reporting and insights to help their data scientists be more efficient and effective in their impact. This will ultimately allow for what I refer to as the 5 P’s to differentiated customer experience: Playbooks that are Predictive, Prescriptive, Proactive, and Personalized.” says Mary Po**en from Glint in her interview with EFRAT VULFSONS about and more.

Check out the full interview here:
https://hubs.ly/H0J4Tb70

CXBuzz Interview With Mary Po**en Chief Customer Officer for Glint at LinkedIn On Her Favorite CX Metric

12/03/2021

CXBuzz Interview With Ayelet Baron Forbes 50 Global Female Futurists
“This is a huge opportunity to create the communication that is so needed, both inside organizations and with customers and partners. These digital tools need to be integrated into the business and used in different ways that promote dialogue, connection, and community. CEOs who get this will shine and see bottom-line results as a result of how they communicate and drive change” says Ayelet Baron one of Forbes in her interview with EFRAT VULFONS about and more.

Check out the full interview here:
https://hubs.la/H0J4SN20

CXBuzz Interview With Ayelet Baron Forbes 50 Global Female Futurists On Her Favorite CX Metric