Ian Barkin

19/01/2023

Me too

19/12/2021

Monarchs are amazing

14/04/2021

 “Most of my career I’ve spent in the media and entertainment industry or technology. I think what’s so interesting about media and entertainment is how it has infiltrated other sectors as well. … It’s the primary way that we communicate today.”  – Kathy-A...

08/04/2021

 “There’s a lot of data-rich, insight-poor environments that exist in the world. And part of our job at Kinsa, and part of the job of our public health colleagues, is to make the data accessible. It’s not data for data’s sake. It’s insight.”  – Inder Singh...

06/04/2021

“[Millennials] have had a chance to take on leadership opportunities at a very young age in this community because the folks that have been in this community a long time want to mentor and nurture the next generation.”  -Aakash Patel, Founder and President...

01/04/2021

“With the pace of change — I think, without argument — being faster than it’s ever been, and the pace of innovation being the same, it requires that we build organizations that can seize opportunity as it presents itself and stave off issues as they presen...

15/03/2021

 “You’re only going to maintain a subscription if you keep that customer satisfied throughout the lifecycle. No longer do we have the convenience of selling software upfront and then walking away and letting a partner implement it. Now, we’re on the hook f...

11/03/2021

“If a pandemic is not waking you up from your catatonic coma of how awful, perhaps, your leadership has been … you really have to ask yourself, ‘Why are you a leader?’ I fundamentally believe that the reflection that we’ve had over the past year … it’s a c...

08/03/2021

“What we’re doing is not ‘academic’ … this is giving them an opportunity to go out and get a job. This is where these mentorships get much bigger than just ‘educating students’; this is a real opportunity to make a huge impact.”  – Jon Browning, CEO of Glo...

01/03/2021

“We’ve always said that the call center is the voice of the company, but you don’t really realize it until you see the impact of the data you’ve been able to expose. We call it: ‘actionable intelligence insights.’”  – Wayne Ramprashad, Chief Product Office...

11/02/2021

 “The three big bits in our mind that you’ve got to get right are: the market, the team, and then the economics of the thing — does it all stack up? If you don’t have one of those, then you probably don’t have an investable proposition.”  – Henry Alty, Inv...

10/02/2021

“I’m so excited about this role because I love the mission of CloudFactory. … We have thousands and thousands of these workers that do things like data annotation and data processing for CloudFactory’s clients, and the kind of transformation that CloudFact...

20/01/2021

“We represent physicians in all practice settings in all specialties all across the country, but when you really think about consumer brands and understanding experiences, it’s really about people’s beliefs and attitudes — and so you really have to start t...

19/01/2021

“What orchestration means is creating that structure — and that governance — to get the best version of getting the right resource, and the right work, in the right place and in the right time.”  – Kit Cox, Founder & CEO of Enate    Welcome to OneTAKE ...

13/01/2021

 “Customers are like, ‘yeah, you had better make it easy, and if it’s not easy, there’s other people that make it easier, so I’m out,’ even if your product is great — it’s the battle of experiences.”  – Tracy Robertson, Global Vice President of Customer Ex...

18/12/2020

 “I’ve always had a passion for customers, and a reoccurring theme in my career is: if you put the customer at the forefront of your strategy, your strategy will be a winning one.” – Alice Sesay Pope     In this episode of OneTAKE Live, join host Ian Barki...

16/12/2020

 “Be scrappy. Just try something — see if it works. If you can try two things at the same time so you can compare, that’s even better.” – Gabriele “G” Masili     In this digitally focused episode of OneTAKE Live, host Ian Barkin discusses artificial intell...

14/12/2020

“What I do is, I try and make Ian be the best that he can be — and in doing that, we’ve worked with a really great team.” – Shay Washington    Welcome our special 50th episode of OneTAKE Live! In this celebratory show-about-our-show, host Ian Barkin thinks...

07/12/2020

“The reality is, you’re in the last 1/10 of a mile in the marathon — and that’s where all the money is made.” – Luke Williams    Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president and distinguishe...

04/12/2020

 “If I had a hundred dollars to spend on my business, I would put $90 of it into making things easy — making sure things work.” – Michelle Buretta    In this episode of OneTAKE Live, join host Ian Barkin as he chats with Michelle Buretta, senior manager of...

18/11/2020

“We’re in the midst of an industrial revolution, which means, essentially, the change that is going to be necessary is going to be much bigger — and is therefore going to need much more help — than traditional change.” – Tony Saldanha    In this episode of...

16/11/2020

“My perspective is that customers are really loyal to an experience more than they are necessarily to a brand.” – David Brain    Welcome to a special two-for-one episode of OneTAKE Live!     In this unique episode of Two — er, OneTAKE Live, host Ian Barkin...

10/11/2020

This Thursday on , I'll be joined by not one but TWO guests David Brain and Victor van Baal as we discuss our new entity SYKES Digital Services ! You don't want to miss this!

Tune in on !

06/11/2020

"They way people apply for jobs is completely broken" - John Healy

Watch or listen to this episode of (a SYKES production) on all platforms here: https://okt.to/TNF1RA

06/11/2020

“That’s probably the most important thing — understanding (customer) personas is where you need to start. It’s not a one-size-fits-all.” – Bernard Slowey    In this episode of OneTAKE Live, host Ian Barkin sits down with Bernard Slowey, the senior director...

05/11/2020

I really enjoyed this episode with Customer Service Guru Shep Hyken !

  “At the end of the day, be nice. Customers start with a problem. They want to be happy when it’s all over with. Anything in the middle — that can change all it wants to change.” – Shep Hyken    In this episode of OneTAKE Live, host Ian Barkin discusses c...

04/11/2020

Up next on ( a SYKES production) is Sr. Director of Digital Transformation at GitHub - Slowey!

Very excited for this episode, be sure to tune in!

25/09/2020

I couldn't agree more !

17/09/2020

Had the opportunity to be a guest on Trond Undheim's Futurized Podcast, we covered all things RPA, Impact Sourcing and more!

Listen Here: https://okt.to/ew1BAr