The B

17/03/2022

🎙🔥 How essential it is to have Disaster Management Plan or, as commonly known, Business Continuity Plan - New podcast coming up next, Tuesday 5 PM CET ⁣⁣⁣⁣⁣⁣
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02/03/2022

🔥💣🎙️ Communication dilemma, how effective is your business communication? ⁣⁣⁣⁣⁣⁣

01/03/2022

🔥🎙New episode #37 of the talking to about customer-centricity, transformation, automation, Rossum, and more.

Now available on Spotify and apple podcast. ⁣⁣⁣⁣⁣⁣
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18/02/2022

⁣ 🎙️🔥I’m hosting Ally Newbigging in a new episode of the Break Podcast to talk customer-centricity.

⏩ ⌨️ voice out your questions in the comments ⁣⁣⁣⁣⁣

15/02/2022

🎙️🔥 Covid is a Black Swan - when I asked Sergiusz about his book published in early 2013 and how he predicted events played out. One of the critical elements was he didn't expect the change in our work environment to happen that fast. Hence, he called Covid a Black Swan event equally to WWII or the discovery of the internet. ⁣⁣⁣⁣⁣⁣

25/01/2022

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business globally. Design Thinking could be a key enabler to achieve that, and that is why BEN ESMAEL is talking to Kevin Hayes, a Sr. Operation Manager and Design Thinking Practitioner.

In this interview, you will learn more about:

1️⃣ Key priority for the business in 2022.

2️⃣ How to best leed a Design Thining session?

3️⃣ People's intuitions are often incorrect, and it is often difficult for people to revise their Thinking. How could we avoid that while applying Design Thinking?

4️⃣ How could we build a culture in the business that supports Design Thinking and taking a measurable risk?

Break Interview - Design Thinking with Kevin Hayes
https://youtu.be/PKSREzCUrYk

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business in the world. Design Thinking could be a key enabler to achiev...

24/01/2022

🔥🎙 Operation excellence, productivity, and efficiency are very high in almost every business globally. Design Thinking could be a key enabler to achieve that, and that is why I'm talking to Kevin Hayes, a Sr. Operation Manager and Design Thinking Practitioner.

💡 Listen to what Kevin said when I asked him about his thoughts on business priorities in 2022.

24/01/2022

🔥🎙️ Design Thinking - NEW INTERVIEW COMING UP NEXT, Tomorrow at 5 PM CET

21/01/2022

📌 I came to Poland in mid-2015 and worked in one of the biggest businesses in the BPO sector in Krakow, maybe Poland. I vividly remember working from home was a privilege to senior managers, and we have gone through a long debate to start with distributing laptops.

💡 It is astonishing how far we have gone but also surprising that we have pioneers who understood that it is possible to have remote workers. I'm talking about JetBlue's decision as early as 2004, allowing 700 staff from customer services to work from home.

Should we see "workshifting" happening next, or are businesses ready for workshifting?

Curious?

🔥🎙️ More on that coming soon an interview with Sergiusz Prokurat to talk about Work 2.0. Nowhere to hide!

Ben,

19/01/2022

Do you disagree ❓

via

31/12/2021

HAPPY NEW YEAR OUR AMAZING COMMUNITY 🎆🎇🎊👏

26/12/2021

🔥 One survey reported 83% of the meetings are unproductive. The US-based professional-rated meetings as the "number one office, productivity killer."

⁉️One company found a single weekly meeting of middle managers costs the organization 15 million dollars a year.

💡 Researchers identified six drivers that cause the plague in our calendars. Those are meeting FOMO, selfish Urgency, mere urgency effect, meeting amnesia, and pluralistic ignorance.

🎙 However, when I surveyed my network, meetings as a commitment device appeared to be the main driver for unproductive meetings.

Meeting as a commitments device means using meetings as a mechanism to make sure people deliver on their commitment.

⁉️ How to deal with that?

💡 To address this issue without losing the motivating effect of meetings as commitment devices, tell your team in advance that the meeting will be canceled if the deadline is met — essentially framing cancellation as the reward for reaching the goal.

👉 If the work isn't done in time, the meeting will likely be helpful since the unforeseen factors that led to the delay will probably benefit from the discussion. Send a congratulatory email and save everyone an hour if the work is done. And if everyone is done except Ben, don't have the meeting; instead, find another way to hold Ben accountable without wasting everyone else's time. ⁣⁣⁣⁣⁣⁣

21/12/2021

⁉️ How did you fare for 2021? Are you ready for 2022 and beyond?

You are taking time to pause, relax, and recharge at this time of the year. More importantly, moments for self-reflection and planning the year or the years to come.

⚠️ That process isn't that easy, and it could quickly end by being unsatisfied, lost for not achieving what you planned in the previous year, and overestimating what you can do in the following years to come. It is that vicious cycle you lived and gone through, probably more times than you remember.

📌 We all do, and I think forgetting sometimes is a curse. It is, after all, the primary function of the brain to protect us from that negative feeling.

👉 That is why I'm having Jamie McBrearty back to the show to talk self-reflections, goals, how to succeed, and have the right mindset for the future.

💡 In this session, you will learn more about:

1️⃣ Should we take time to reflect on the past year or years, for that matter?

2️⃣ What is the best way to be what we choose to be in 2022 and beyond? Could you walk us through the process?

3️⃣ Should we have a checkpoint down the road to ensure we are on track?

4️⃣ How could we avoid disappointment if we have missed our target?

5️⃣ What is your plan, Jamie, for 2022, and how could he help you prepare for the future.

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Link to the interview in the comment ⁣⁣⁣⁣⁣⁣

18/12/2021

⁉️ How did you fare for 2021? Are you ready for 2022 and beyond?

You are taking time to pause, relax, and recharge at this time of the year. More importantly, moments for self-reflection and planning the year or the years to come.

⚠️ That process isn't that easy, and it could quickly end by being unsatisfied, lost for not achieving what you planned in the previous year, and overestimating what you can do in the following years to come. It is that vicious cycle you lived and gone through, probably more times than you remember.

📌 We all do, and I think forgetting sometimes is a curse. It is, after all, the primary function of the brain to protect us from that negative feeling.

👉 That is why we are having Jamie McBrearty back to the show to talk self-reflections, goals, how to succeed, and have the right mindset for the future.

You can't afford to miss this one,

🎙 Tune in Tuesday at 5 PM CET.

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17/12/2021

💡 To Retain New Hires, Spend More Time Onboarding Them. You got to have passionate people to do it, though

A few years ago, our co-founder was working in one of the corporations in Krakow. He came to realize how essential to invest in onboarding employees. He wasn't doing that in his professional capacity, nor was it part of his roles and responsibilities. He did volunteer to do it, though.

Oh boy, that love of doing it and the desire to meet and help people find their place pays back. It didn't only pay back to him but also the onboard ones.

Here is the story. 👇

Ben has the habit of spending a few seconds congratulating his network each time they advance in their career. Today, He did the same for one of his colleagues, and what a pleasure.

That colleague replied, " Thank you, I remember at my onboarding you said that we have a lot of opportunities for growth as the company is new to the market. I remembered that advice."

That made Ben's day. 🙏

Behind that story, we had three winners:

1️⃣ The business won the attrition war. It retains a talent.
2️⃣ The colleague, the employee, got the opportunity to grow and develop professionally.
3️⃣ And Ben got to feel that satisfaction even though he left that company a while ago.

📌 The key priority isn't just investing in reviewing and improving the onboarding process. Finding the right team to deliver the onboarding is vital too.

15/12/2021

🔥 Do businesses need a delivery manager?

A week ago. I surveyed my audience asking: Suppose you are promoted to lead a team and offered to choose the title. What is your preference?

📌 55% choose delivery manager over the delivery lead.

But is it a manager or a lead role that businesses need?

The business needs more of a leadership role than managers. In particular, while companies are transitioning to a hybrid working environment.

Because:

1️⃣ People aren't a thing to manage. Bad luck or other external factors causes most of the failures. That explains why manager performance fluctuates year over year. Performance can't change overnight and become "better." We should look at the environment as the main driver.

2️⃣ For the winners, they owe the success to being something other than a "manager." The winners can't be lucky forever. Otherwise, they should all head to Vegas!

Do businesses need a delivery manager or not. The answer depends on the nature of the role. Is it a responsibility or accountability role?

💡 A manager can't be responsible for actually completing a task, which is the team's role. Instead, a manager is accountable for the delivery.

Hence, businesses don't need delivery managers. They need a delivery lead accountable and enabler for teams to deliver.

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14/12/2021

Sound off in the comments 🎙