14/10/2023
Why a defined customer journey might be the e-commerce marketing element you're missing 📢
First things first, a customer journey is a strategic outline that helps you plan out the interactions between your business and your target customer from the moment they first lay eyes on your offer until they are brand evangelists.
Plus, customer journeys can help you develop an experience so that your customers feel involved in something bigger than themselves (instead of just feeling like one of two parties in a transaction.)
Here are a few common e-commerce marketing problems that you might be falling victim to:
📢 Lack of Vision - you don't understand the major questions, roadblocks, and needs of your customer in order to get them to progress through your offer funnel
📢 Lack of Clarity - you don't know how to market to your customers at each step of the journey, ensuring they don't drop off without converting *or* leaving a review
📢 Lack of Perspective - you don't see what your customer sees so you'll be able to spot opportunities in your marketing strategy
And the solution to all three of those marketing problems? A defined customer journey and well-curated experience.
If you're ready to serve your customer instead of sell a product, we're you're new marketing BFF. Let's work together ➡️ forshortcreative.com/contact