CXO Magazine

25/10/2024

The Latest Issue of CXO Magazine is now LIVE!!

Read and Subscribe for FREE: https://www.cxomagazine.com/magazine-october-2024/

We congratulate Lawrence Swiader (Chief Digital Officer, American Battlefield Trust), Eduardo Perez (Chief Customer Officer of Tricolor Holdings), Joseph Byrum (CTO, Consilience AI) and John Melott (CIO, Labrie Environmental Group) for being featured in this issue.

We thank Samantha Conyers (Chief Experience Officer, First Retail Group), Naomi Sakamoto (Studio Director, Principal at Gensler), Kate Griggs (Founder and CEO, Made By Dyslexia) and Yvonne Tajok (Leadership Coach, Cornerstone Coaching) for sharing their insights and opinions with us.

25/10/2024

Lawrence Swiader, Chief Digital Officer at American Battlefield Trust, continues to see himself as an instructional designer at heart. For Lawrence, the principles of instructional design, human-centered design, and behavior change are key to his role.

From raising funds for land preservation to educating teachers and visitors about battlefield parks, Lawrence and his team are at the core of the Trust’s mission—transforming visitors into advocates for history.
Learn more about his inspiring work in the latest issue of CXO Magazine. https://www.cxomagazine.com/preserving-history-through-innovative-storytelling-and-transformative-technology/

Lawrence Swiader didn’t set out to become the Chief Digital Officer of the American Battlefield Trust. In fact, his journey began far from the battlefields, in the ancient streets of Athens, Greece. Fresh out of Syracuse University with a degree in television, radio, and film production, Lawrence ...

25/10/2024

Eduardo Perez, Chief Customer Officer at Tricolor Holdings, began his leadership journey as a quality engineer. Since joining Tricolor six years ago, his mission has been clear—elevate the customer experience.

With Tricolor’s rapid growth, Eduardo’s hands-on approach helped shape the company's processes. His deep understanding of operations has been key to enhancing customer satisfaction. Tricolor not only sells vehicles but manages its own loan portfolio and offers a free warranty through in-house service shops.

Learn more about Eduardo’s journey in the latest issue of CXO Magazine. https://www.cxomagazine.com/blending-data-empathy-and-customer-first-leadership/

Eduardo Perez’s journey as a leader is deeply rooted in his early experiences as a quality engineer. In those days, his primary responsibility was to ensure that products met the highest standards. “When there were issues, I had to visit customers, work with them, and find solutions,” he recal...

25/10/2024

Joseph Byrum, Chief Technology Officer at Consilience AI, is leading the charge in building scalable, explainable AI solutions that uncover hidden data insights. His mission? To create teams with the skills to build the intelligent enterprise of the future.

With experience across agriculture, finance, and science, Joseph has led diverse teams, driving measurable results across the value chain—from manufacturing to data science.

Learn more about Joseph’s work and Consilience AI in the latest issue of CXO Magazine. https://www.cxomagazine.com/redefining-ai-for-a-better-tomorrow/

Joseph Byrum is Chief Technology Officer at Consilience AI, a company building scalable and explainable AI solutions to deliver mission critical insights by uncovering hidden relationships in data. As an executive, Joseph’s work has been building toward the goal of forging teams with the skills to...

25/10/2024

John Melott, CIO at Labrie Environmental Group, is passionate about creating real-world solutions with his team. What excites him most? The tangible impact of their products and the collaborative, welcoming environment.

As CIO, John’s strategic approach helped Labrie adopt best-in-class technologies, even retraining some users to ensure success. The positive results speak for themselves, with Phase I completed in January 2024 and Phase II set for deployment in November.
Learn more about John’s journey and Labrie Environmental Group in the latest issue of CXO Magazine. https://www.cxomagazine.com/leveraging-cutting-edge-technology-to-drive-continuous-improvement-and-sustainability/

John Melott began his IT career in 1983 as a third-shift operator at an industrial tool maker, quickly establishing himself as a reliable asset in the company. His journey took him to a financial services bank, where he worked his way up through the ranks over 17 years. This experience set the stage...

16/10/2024

Moe Mesbah is a Senior professional leader with 23+ years of experience in Management, leadership, and HR Former Country Managing Director and Cluster HR Head in American President Lines (a global organisation) led a highly innovative international organisation branch in Egypt & Middle East. His current and previous roles included regional responsibilities and projects in different countries such as Saudi Arabia, Bahrain, Qatar, Libya, Sudan, UAE, Turkey, USA, Germany, Kenya, Lebanon, Jordan, UK, Egypt, Netherlands, and Singapore. Let's read his recent article and learn about company culture, innovation, and workforce generation.

https://www.cxomagazine.com/the-white-elephant-in-the-room-company-culture-innovation-and-workforce-generation/

Moe Mesbah is a Senior professional leader with 23+ years of experience in Management, leadership, and HR Former Country Managing Director and Cluster HR Head in American President Lines (a global organisation) led a highly innovative international organisation branch in Egypt & Middle East. His cur...

04/10/2024

Ismail Jeilani is the co-founder and CEO of LiveLink – an AI video editing platform. They’ve raise from Google, Biz Stone (the co-founder of Twitter and Medium), Cur8 Capital, Capital T, and others. Prior to LiveLink, he joined Google’s marketing team – helping businesses across UK & Ireland scale their marketing efforts. Ismail built his first business at university which helped raise over £900,000 for charity and interest-free student loans. He has been featured in Buzzfeed, Business Insider, BBC, Vice News, Techcrunch, Forbes, and The Sun. So, let's read his recent article and learn about what Ismail Learned From 100,000 Creators.

https://www.cxomagazine.com/what-i-learned-from-100000-creators/

Ismail is the co-founder and CEO of LiveLink – an AI video editing platform. They’ve raise from Google, Biz Stone (the co-founder of Twitter and Medium), Cur8 Capital, Capital T, and others. Prior to LiveLink, he joined Google’s marketing team – helping businesses across UK & Ireland scale t...

03/10/2024

Chrissy Daniels collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. She works closely with healthcare organizations nationwide as a strategic and operational partner. Chrissy brings over 30 years of expertise in advancing the patient experience and building an engaging and collaborative culture. Frequently called upon as a guest speaker, she is widely recognized for her pioneering work in healthcare consumerism and physician performance data transparency.

Recently, in an exclusive interview with CXO Magazine, Chrissy shared her professional trajectory, insights on the role of technology in shaping the future of customer experience, significant career milestones, future plans, words of wisdom, and much more.
Discover her inspiring journey here.

https://www.cxomagazine.com/leading-efforts-towards-advancing-safe-high-quality-compassionate-care-for-every-patient/

Chrissy Daniels collaborates with teams across Press Ganey to design, develop, and deliver strategies to boost patient experience that are informed by over 400 million patient voices. She works closely with healthcare organizations nationwide as a strategic and operational partner. Chrissy brings ov...

03/10/2024

Jannecke Drangert-Hveding is a CCXP, and a true believer in the “outside-in” approach to strategy and business development. She has extensive experience as a business advisor, from leadership roles and as a board member. She is the CEO of Customer C and founder of the Customer Community, a network for customer-centric leaders in Norway. She has extensive experience working with major brands in the Nordics and was previously Strategy and Transformation Lead at one of Scandinavia’s largest health tech organizations. She now sees it as her mission to support, advise, and connect true value champions out there in their efforts to transform and evolve their organizations & business models.

Recently, in an exclusive interview with CXO Magazine, Jannecke shared her career trajectory, the inspiration behind establishing Customer C, insights on the impact of AI on customer experience, significant career milestone, her favorite non-academic book, future plans, words of wisdom, and much more.

Discover her inspiring journey here.

https://www.cxomagazine.com/empowering-value-champions-to-drive-growth/

Jannecke Drangert-Hveding is a CCXP, and a true believer in the “outside-in” approach to strategy and business development. She has extensive experience as a business advisor, from leadership roles and as a board member. She is the CEO of Customer C and founder of the Customer Community, a netwo...

30/09/2024

The Latest Issue of CXO Magazine is now LIVE!!

Read and Subscribe for FREE: https://www.cxomagazine.com/magazine-september-2024/

We congratulate Dan Gingiss (International Keynote Speaker & 2X Author, The Experience Maker LLC), Mark W Lamplugh Jr (CEO of South Jersey Treatment Management Company) and Kipp Sorensen (Chief People Officer of JourneyTEAM) for being featured in this special issue.

We thank Sean Cohen (Private Wealth Manager at Carrick Wealth), Utkarsh Narang (Founder, IgnitedNeurons), Jeanne Bliss (Founder and CEO, Customer Bliss, & Co-Founder, Customer Experience Professionals Association), Melissa Ciciola (Director Management Consulting & Service Excellence, Prométhée) and Joseph Black (Co-Founder, UniTaskr) for sharing their insights and opinions with us.

30/09/2024

Kipp Sorensen, Chief People Officer at JourneyTEAM, knows that success is all about staying adaptable. JourneyTEAM works with hundreds of clients each year, tackling different industries and business challenges. This commitment to delivering results is why JourneyTEAM was named the Microsoft Global Partner of the Year for Dynamics Business Central—an honor awarded to just one firm worldwide!

Read more about Kipp Sorensen and the JourneyTEAM story in the latest issue of .

Link to the full article: https://www.cxomagazine.com/driving-a-culture-where-people-and-technology-thrive-together/

Fresh out of college, Kipp Sorensen was fortunate to have leaders who saw potential in him that he hadn’t fully recognized. Starting as a software engineer, he quickly moved into leading development teams, which paved the way for a career in consulting. “I was lucky to have people take a chance ...

30/09/2024

From firefighter to CEO—Mark W. Lamplugh Jr. has been on a journey of dedication and transformation. Now leading South Jersey Treatment Management Company, Mark is committed to bringing effective addiction and mental health treatment to more people while staying true to his mission. His experience across non-profit, behavioral health, mental health, and oncology sectors shapes his approach to leadership every day. South Jersey Treatment Management is focused on providing the highest quality care in New Jersey.

Discover more about Mark's inspiring story in the latest issue of .

Read the full story here: https://www.cxomagazine.com/expanding-access-to-high-quality-addiction-and-mental-health-care-through-innovative-solutions/

Mark W. Lamplugh Jr.’s journey from firefighter to CEO of South Jersey Treatment Management Company is a story of dedication and transformation. His career began with a deep commitment to serving his community, responding to crises, and helping others in their most vulnerable moments. But over tim...

24/09/2024

With 30 years of professional experience, Jeff Gelfuso has spent his career creating all types of experiences software, product, digital, lifestyle, and brand. His passion is inspiring and leading teams to design and deliver innovative and meaningful experiences that enrich people’s lives and elevate their potential. He is a founding member of the Design Executive Council (DXC) where he works with industry colleagues to advance the impact that experience design can have in Fortune 500 companies. He is active in the design and technology industry, speaking at conferences and on podcasts, participating in panels, mentoring and advising other leaders. In 2024, he received the Global CX 100 Award from HotTopics. He holds various patents for inventions in product and user experience.

Recently, in an exclusive interview with CXO Magazine, Jeff shared his professional trajectory, insights on the role of AI in shaping the future of CX, significant career milestones, the secret sauce behind his success, future plans, words of wisdom, and much more.

Discover his inspiring journey here.

https://www.cxomagazine.com/empowering-teams-to-craft-life-enriching-experiences/

With 30 years of professional experience, Jeff has spent his career creating all types of experiences software, product, digital, lifestyle, and brand. His passion is inspiring and leading teams to design and deliver innovative and meaningful experiences that enrich people’s lives and elevate thei...

09/09/2024

Peter Bricknell helps organisations build maturity in digital accessibility across people, processes, technology, and communication. With over 20 years’ experience across Europe, Africa and the USA, he can join the dots by bringing innovation from one type of industry to another. Drawing from the ISO 30071-1 standard on digital accessibility, he coaches and leads clients from establishing the accessibility business case, through to building the programme and capabilities, driving change, and making a difference to the bottom line. Let's dive into his recent article and learn about why digital accessibility can win the over 65s market.

https://www.cxomagazine.com/the-golden-opportunity-why-digital-accessibility-can-win-the-over-65s-market/

Peter Bricknell helps organisations build maturity in digital accessibility across people, processes, technology, and communication. With over 20 years’ experience across Europe, Africa and the USA, he can join the dots by bringing innovation from one type of industry to another. Drawing from the ...

04/09/2024

Charlotte Melia is a multi-award-winning Founder and CEO at D&F Creative: A global creative studio, specialising in people engagement events, brand activations, and fan zones. Charlotte won ‘Creative Entrepreneur of the Year’ at the Great British Entrepreneur Awards in 2022, followed by awards for ‘Best Business Growth’ and ‘Best DEI Initiative’ in 2024. Charlotte is an active member of UN Women UK, The Cherie Blair Foundation for Women, and the APPG for Women & Work at Westminster. Let's dive into her recent article and learn about crafting meaningful connections in a new era of work.

https://www.cxomagazine.com/the-future-of-office-events-crafting-meaningful-connections-in-a-new-era-of-work/

Charlotte Melia is a multi-award-winning Founder and CEO at D&F Creative: A global creative studio, specialising in people engagement events, brand activations, and fan zones. Charlotte won ‘Creative Entrepreneur of the Year’ at the Great British Entrepreneur Awards in 2022, followed by awards f...

28/08/2024

CXO Magazine’s Latest Issue is now LIVE!!

Read and Subscribe for FREE: https://www.cxomagazine.com/magazine-august-2024/

We thank Shep Hyken (Customer Service and Customer Experience Expert, NYT Best-selling Business Author, Host, & Keynote Speaker), Dr. Andrea Rubik (Founder, Resyfy, & President, Women in Digital Switzerland), Stewart Lockie (Regional Director at Qorus), Erica Hodgson (Change Management Director at Differentis), Elaine Gold (Global Business Consultant), Emilia D’Anzica (Founder & Managing Partner, Growth Molecules™) and Katie Stabler (Founder and Director of Customer Experience, CULTIVATE Customer Experience by Design) for sharing their insights and opinions with us.

09/08/2024

Sarah Williams is a seasoned CX professional with over two decades of experience in Customer Service, Strategic Planning and Organizational Leadership. A Head Judge for the national Contact Centre Awards and as the Chief Customer Experience Officer at Westminster City Council, Sarah leads a dedicated team of CX professionals in ensuring that residents, businesses and visitors receive the highest level of service. With her passion for putting the customer first, Sarah is instrumental in shaping Westminster City Councils reputation as a responsive, customer-centric organisation.
Recently, in an exclusive interview with CXO Magazine, Sarah shared her career trajectory, insights on the three key components necessary for building lasting customer relationships, the secret sauce behind her success, significant career milestone, future plans, words of wisdom, and much more.

Discover her inspiring journey here.

https://www.cxomagazine.com/making-a-difference-in-the-lives-of-customers-communities/

Sarah Williams is a seasoned CX professional with over two decades of experience in Customer Service, Strategic Planning and Organizational Leadership. A Head Judge for the national Contact Centre Awards and as the Chief Customer Experience Officer at Westminster City Council, Sarah leads a dedicate...

02/08/2024

Samantha Conyers is well recognized as a Customer Experience leader in the Caribbean, being among the first in the region with the expertise. With a BA in Public Relations and Economics, as well as an MBA in Strategic Planning, she advocates for placing the customer at the core of organisational success. Serving as the inaugural Head of Customer Experience at Digicel (Trinidad & Tobago) Ltd., Samantha went on to create and co-found the successful CX consulting agency, exco. In December 2023, Samantha assumed the role of Chief Experience Officer at First Retail Group, strategically focused on optimizing and elevating the overall First Retail experience. Her mandate involves implementing streamlined processes and innovative enhancements, strategically positioning the company to capitalize on regional growth opportunities.

Recently, in an exclusive interview with CXO Magazine, Samantha shared her professional trajectory, insights on the impact of AI on customer experience, her secret to striking a work-life balance, future plans, words of wisdom, and much more.
Discover her inspiring journey here.
https://www.cxomagazine.com/crafting-operationalizing-exceptional-cx-strategies-across-diverse-industries-borders/

Samantha Conyers is well recognized as a Customer Experience leader in the Caribbean, being among the first in the region with the expertise. With a BA in Public Relations and Economics, as well as an MBA in Strategic Planning, she advocates for placing the customer at the core of organisational suc...

01/08/2024

Naomi Sakamoto is a Principal in Gensler’s London office, leading both the Technology practice area for the firm’s Europe region and a studio serving innovative clients in sciences, tech, and creative industries. With a background in urban design, civil engineering, and architecture, Naomi is a regular keynote speaker at leading events across Europe, delivering thought leadership on topics related to the future of work and the importance of physical space to nurture talent and enhance human connection.

Check out her expert article where she sheds light on the most common workplace myths and how they stand up to the research.

https://www.cxomagazine.com/workplace-mythbusting/

Naomi Sakamoto is a Principal in Gensler’s London office, leading both the Technology practice area for the firm’s Europe region and a studio serving innovative clients in sciences, tech, and creative industries. With a background in urban design, civil engineering, and architecture, Naomi is a ...

25/07/2024

Dan Gingiss is an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and he co-hosted the award-winning Experience This! podcast. He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender and a pinball wizard.
Recently, in an exclusive interview with CXO Magazine, Dan shared his professional trajectory, insights on the impact of AI on CX, the major takeaways from his best-selling books, future plans, words of wisdom, and much more.

Discover his inspiring journey here.
https://www.cxomagazine.com/helping-organisations-create-exceptional-cx-strategy/

Dan Gingiss is an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. Dan is the author of two books, The Experie...

25/07/2024

CXO Magazine’s Latest Issue is now LIVE!!

Read and Subscribe for FREE: https://www.cxomagazine.com/magazine-july-2024/

We congratulate Mary Po**en (President and Chief Customer Officer, Employee Experience Division, HRIZONS, Author, Speaker, & Advisor), Blair Fjeseth (President and CEO of Mountain Health CO-OP. ), Sabine Wisnioski (Global People Change Leader), Vasa Krishnan (Chief Technology Officer of FinResults, Inc.) for being featured in this special issue.

We thank Chantelle Znideric (Personal Stylist and Personal Brand Expert), Claire Koryczan (Founder & Director of Imagine Beyond), Dr. Jane Thomason (Investor in the areas of Web3, Metaverse, HealthTech, and Tech) and Blake Morgan (Customer Experience Futurist, Keynote Speaker, 3X Bestselling Author, & Consultant) for sharing their insights and opinions with us.

25/07/2024

Blair Fjeseth's journey with Mountain Health CO-OP is nothing short of inspiring. Starting as Director of External Affairs, she moved up to Chief of Staff, then COO, and is now the CEO after an extensive national search. Blair's story shows how life can take unexpected turns, opening doors that shape our paths. As CEO, she is dedicated to helping people, listening to them, and acting in their best interests, whether times are good or tough.

Read more about Blair Fjeseth and Mountain Health CO-OP in the latest issue of CXO Magazine.

https://www.cxomagazine.com/a-healthcare-visionary-prioritizing-people-over-profits/

When it comes to professions and occupations in the world of industries, healthcare is as much like a pulse to the bodies that fill this planet. For Blair Fjeseth, the President and CEO of Mountain Health CO-OP, this heartbeat remains closer to the heart. Her journey into healthcare began at just ni...

25/07/2024

Sabine Wisnioski is a true Global People Change Leader. Her diverse background showcases her deep understanding of people dynamics. Sabine’s HR leadership journey highlights her resilience and adaptability. She brought her APAC experience in HR operations at large MNCs to lead the People agenda for Japanese and US startups. Her tailored approach ensured each business achieved its expected outcomes.

Learn more about Sabine Wisnioski in the latest issue of CXO Magazine.

https://www.cxomagazine.com/leading-the-charge-through-innovative-collaboration/

Sabine Wisnioski, a Global People Change Leader, has a diverse background that reflects her global perspective and deep understanding of people dynamics. Born in Hong Kong to a Hong Kong Chinese mother and a Polish American father, Sabine’s upbringing was influenced by various cultures. Growing up...

25/07/2024

Vasa Krishnan, Chief Technology Officer of FinResults, Inc., is a leader in technology, data analytics, and AI. His vision for FinResults focuses on driving business strategy with advanced tech solutions. The company uses multi/inter-cloud master/master real-time architectures and a cloud-neutral approach. This framework supports custom AI models and self-healing systems.

Learn more about Vasa Krishnan and FinResults, Inc. in the latest issue of CXO Magazine.

https://www.cxomagazine.com/shaping-the-future-of-fintech-with-a-blend-of-strategic-foresight-and-technical-expertise/

Vasa Krishnan, the Chief Technology Officer of FinResults, Inc., is a leader known for his expertise in technology, data analytics, and artificial intelligence. His journey in the tech world began with a Master’s degree in computer science and management. Starting out as a systems engineer in Rese...