26/10/2020
A BUSINESS LESSON YOU SHOULD NOT MISS!
Daddy Favour is an energetic man. He moves around tirelessly just to satisfy his customers.
No matter what, his Cybercafé located at WEMA Building alongside other Cafe is always bustling with activities.
Customers calling for his attention.
"I want to print admission form"
"I want to laminate my revalidation form"
"I need to check my admission status"
And somehow he always finds a way to answer every one, sometimes immediately directing them to his assistants.
This afternoon, a short man in his mid 50 came into his Cafe with his son who was obviously a fresher. They looked tired. Daddy Favour rushed to them, offered them a bottle of chilled water before asking what they came for. Once he helped in making all the necessary online payments, Daddy Favour offered his help in helping the boy get a hostel. After a few phone calls, the young fresher had a list of recommended hostels to pick from.
Daddy Favour is a good businessman.
He knows the best way to keep his customers coming back is by keeping his attitude right and offering "Jara" to whatever service they ask for.
Another trick I noticed he uses in driving these freshers to his Shop Is by providing free photocopies.
In what ways have you been offering additional values to your customers?
Or are you one of those that wait till Yuletide period to present them with a gift they might not even end up using??
You see, what Yoruba call "Jara" might seem insignificant, but it actually goes a long way in keeping a client.
While growing up, we had a neighbor who sold "daily needs", but she never smiles and always found a reason to complain about everything. Meanwhile, some distance away was another woman who sold the exact thing but never failed to smile😊. She sometimes gave me " Goody Goody" when I patronize her.
I discovered that no matter how urgent an errand was, I would rather walk the distance to buy from her than the woman next door.
It's that way with everybody.
No wonder people would rather patronize the Hausa man that adds extra Tomatoes and onions than the ones who don't😋
The service or product you sell matters but your mode of delivery matters more!
Sell more than just a product!
In business, it's cheaper to keep your existing customers than looking for new ones.
Your service/product might draw them to you, but how you deliver will determine if they'll stick with you!