01/06/2023
Op-ed
Title: Unmasking Discrimination: A Startling Encounter with a Taxi Driver
In a world where diversity and inclusivity should prevail, it is disheartening to witness incidents that highlight discrimination and prejudice. Recently, my wife had a distressing encounter with a taxi driver that left us shaken and appalled. This incident not only reminds us of the persistence of discrimination but also emphasizes the need to address such issues head-on. Join me as I recount the events and shed light on the importance of standing against discrimination.
My wife, an individual of Myanmar origin, had requested a ride using the Bolt driving app, expecting a routine journey to her destination. Little did she know that she was about to experience a distressing encounter that would expose the ugly face of discrimination. As she hopped into the taxi, she received a phone call from a friend and naturally conversed in Burmese, her native language.
The moment the driver overheard the Burmese conversation, the mood in the car underwent a dramatic transformation. The driver, displaying his ignorance and intolerance, declared that he could not drive properly if someone was talking in a language he couldn't understand. Shockingly, he went on to generalize, claiming that only Burmese individuals engaged in conversations while traveling, while other ethnicities like Europeans, Americans, and Chinese did not.
Rather than succumbing to the driver's discriminatory remarks, my wife calmly reminded him of his role as a service provider. She emphasized that his duty was to serve his customers, regardless of their ethnicity or the language they spoke. Unfortunately, instead of acknowledging his mistake or reflecting on his prejudices, the driver responded with anger, even threatening to use violence.
Deeply disturbed by this incident, we promptly reached out to Bolt customer service, urging them to take the matter seriously and conduct a thorough investigation. It is crucial that such incidents are not swept under the rug but instead addressed promptly and decisively. We implored the company to take appropriate actions, such as retraining or even severing ties with the driver if necessary, to ensure the safety and well-being of all their customers.
In our determination to raise awareness about this incident, we have shared the details with our friends and family, encouraging them to stand against discrimination in all its forms. By shedding light on this matter, we hope to spark conversations about the importance of inclusivity, tolerance, and respect for all individuals, regardless of their background.
Discrimination should have no place in our society. My wife's incident with the taxi driver is a stark reminder that discrimination can manifest in the most unexpected ways. It is incumbent upon all of us to confront such behavior, report incidents, and support companies that take swift and appropriate action against discrimination. Together, we can create a world where diversity is celebrated, and everyone can travel safely without fear of discrimination
