26/11/2025
[We didn’t fix their marketing. We fixed their response time... ]
A few months back, a founder called me frustrated.
“Leads are slow, sales is blaming marketing, pipeline’s stuck.”
So I asked one question: “How fast does sales respond to a new lead?”
He didn’t know.
We pulled the data. Average first reply time: 2 hours and 47 minutes.
Might as well have been two days.
That’s all it took.
We set a 15-minute SLA. If a rep missed it, the lead recycled with a reason code. No drama. Just accountability.
Within a week:
- Response time: down 90%.
- SQL conversion: up 30%.
- Sales morale: way up.
No new ads. No tech overhaul. Just speed.
My take... most “marketing problems” are actually response problems.
Leads go cold because nobody owns time.
Speed beats volume. Every. Single. Time.
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