Ending day 1 of The Experience Conference and Expo poolside! See everyone tomorrow! Stop by and see us again at booth 209!
#myexp, #cleaning, #restoration, #teamwork
Safety Best Practices for Restoration Companies
▶️ Barry Rice, a Certified Safety Professional with over 20 years of experience, is the Environmental, Health and Safety Director for Signal Restoration Services' family of companies that includes Signal, US Roofing and PuroClean. In this episode of Ask the Expert, Rice discusses the importance of safety, as well as best practices for employee health and safety, in this particularly high-risk field of restoration.
🎧 LISTEN:
-R&R site: https://fal.cn/3nzbG
-Apple Podcasts: https://fal.cn/3nzbF
-Spotify: https://fal.cn/3nzbI
📺 WATCH:
-R&R site: https://fal.cn/3nzbE
-YouTube: https://fal.cn/3nzbH
Service Dogs for a Service-Dominant Industry
Read Gordy Powell's article here ➡️ https://www.randrmagonline.com/articles/90047-service-dogs-for-a-service-dominant-industry
One of the most challenging hurdles in the crime, trauma and death scene cleaning industry is helping a client navigate a life-changing, traumatic event. The other challenge is marketing such a sensitive service without being offensive, appearing non-sensitive or overbearing. For almost four decades, Gordy Powell has tried to reinvent how to market this industry in a tasteful, yet practical and successful way. Here, he shares a new approach.
IICRC Standards: What Every Restoration Contractor Should Know
▶️ Mili Washington, standards director with the IICRC, joins us to provide a 101 on industry standards in this new Ask the Expert episode. She discusses their importance, the value of ANSI accreditation, the rigorous and lengthy process of developing a new standard, the business case for embracing IICRC standards, and advice on implementing standards within your restoration or cleaning business. She also shares a highlight reel of IICRC standards in the works.
🎧 LISTEN:
-R&R site: https://fal.cn/3npJI
-Apple Podcasts: https://fal.cn/3npJK
-Spotify: https://fal.cn/3npJJ
📺 WATCH:
-R&R site: https://fal.cn/3npJH
-YouTube: https://fal.cn/3npJG
IICRC - Institute of Inspection, Cleaning and Restoration Certification
The State of Restoration Technology
▶️ Brandon Donatelli with HOMEE has amassed a great deal of useful knowledge as a fellow restoration contractor, a technology vendor, an insurance side vendor and a firefighter. Before joining HOMEE this January, he worked with CoreLogic, Next Gear Solutions and Matterport.
Adopting new technology happens to be a top challenge among restorers, so we invited Donatelli to provide insights on the state of technology in the restoration industry. He covers common tech pain points, how to address them, and key themes within the realm of the digital solutions, now and on the horizon.
🎧 LISTEN:
-R&R site: https://fal.cn/3nl9I
-Apple Podcasts: https://fal.cn/3nl9J
-Spotify: https://fal.cn/3nl9L
📺 WATCH:
-R&R site: https://fal.cn/3nl9K
-YouTube: https://fal.cn/3nl9G
Bioterrorism: Restoration Professionals Are Uniquely Situated to Respond, But Are They Ready?
▶️ What exactly is bioterrorism, and what does it have to do with cleaning and restoration? Bioterrorism expert Dr. George Buck, Jeff Jones of the Microbial Warrior Experience, Jim Thompson of Jim Thompson & Co., and Larry Cooper of Experience events join us for a panel discussion on this topic in this new Ask the Expert episode.
This will be the focus of two keynote presentations at the 2022 Experience Conference & Exhibition, taking place April 6-8 in Cincinnati, Ohio, led by Dr. Buck and Jeff Jones.
🎧 LISTEN:
-R&R site: https://fal.cn/3n9fS
-Apple Podcasts: https://fal.cn/3n9fT
-Spotify: https://fal.cn/3n9fP
📺 WATCH:
-R&R site: https://fal.cn/3n9fR
-YouTube: https://fal.cn/3n9fQ
#disasterrestoration #disasterresponse #catastropherestoration #forensicrestoration #bioterrorism #terrorism #crisisplanning #cleaning #disinfection #biohazards #virus #decontamination #restorationindustry #pandemic #emergency #training #education
Real Stories: Scaling CAT Restoration Services With Avelina Lamb
▶️ With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services since its opening in 2018. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires.
Lamb covers proper preparation, adapting to the cultures of local customers, working with insurance adjusters, collaborating with fellow franchises and more. She also offers advice to women looking to advance in the restoration industry and talks about how running a restoration business compares to her experience running a surgery practice and real estate business.
🎧 LISTEN:
-R&R site: https://fal.cn/3n1g8
-Apple Podcasts: https://fal.cn/3n1gb
-Spotify: https://fal.cn/3n1gc
📺 WATCH:
-R&R site: https://fal.cn/3n1ga
-YouTube: https://fal.cn/3n1g9
#naturaldisaster #hurricane #wildfire #monsoon #catastropherestoration #disasterrestoration #disasterresponse #restorationindustry #firedamage #smokedamage #waterdamage #flooding #insuranceclaim #propertyowner #construction #cleaning #womeninrestoration #womeninconstruction PuroClean
Achieving 150x Growth: How Kustom US Is Bringing New Thinking to a Third-Generation Business
▶️ Kustom Disaster Restoration has achieved 150x growth by streamlining operations, acquiring new businesses and embracing a people-centered strategy. In this episode of Ask the Expert, Andrew Zavodney, chairman of the board and CEO, talks about Kustom’s investment in company culture, employee value proposition, corporate governance, M&A due diligence, transparency, accountability and scaling without private equity. He also discusses his role as vice president of the Restoration Industry Association board and consolidation as a key industry trend.
🎧 LISTEN:
-R&R site: https://fal.cn/3mPww
-Apple Podcasts: https://fal.cn/3mPwr
-Spotify: https://fal.cn/3mPwt
📺 WATCH:
-R&R site: https://fal.cn/3mPwu
-YouTube: https://fal.cn/3mPwv
Our editor, Valerie King, will moderate a staffing panel including Matt Cummings, human resources director with Kustom, during the Aramsco NeXus conference and trade show March 29 in Las Vegas.
#disasterrestoration #propertyrestoration #disasterresponse #restorationcompany #restorationindustry #construction #companyculture #employeevalueproposition #corporategovernance #boardofdirectors #mergersandacquisitions #privateequity #humanresources #transparency #accountability #leadership #businesstransaction #businesssale #businessowner #businessgrowth #businessstrategy #diversity #consolidation
Rethinking Recruiting in Restoration: Attracting A Players and Nurturing B’s
▶️ In this episode of Ask the Expert, Gregg Taylor speaks to the unmet expectations of restoration candidates during the hiring process. He shares best practices, helpful tools, top trends and more related to finding, recruiting and keeping top-notch team members. A few of the many concepts covered: The power of passive candidates, the cost of a vacant position and the importance of first impression.
Gregg leads Xactly by GTE, which finds and places talent with restoration companies across the U.S. and Canada – from startups to businesses earning more than $1 billion annually. Their team recruits for all roles, from field technicians to estimators to sales representatives to executives.
🎧 LISTEN:
-R&R site: https://fal.cn/3mzv7
-Apple Podcasts: https://fal.cn/3mzv9
-Spotify: https://fal.cn/3mzvb
📺 WATCH:
-R&R site: https://fal.cn/3mzva
-YouTube: https://fal.cn/3mzv8
#propertyrestoration #disasterrestoration #disasterresponse #recruiting #hiring #employeetraining #employeeretention #interviewprocess #jobinterview #businessowner #hiringmanager #construction #cleaning #disinfection #restorationindustry #staffing #laborshortage #laborforce #jobmarket #jobcandidate #employeeexpectations #openposition #talentstrategy #humanresources
The Experience Conference & Exhibition Heads to Cincinnati
▶️ The 2022 Experience Conference & Exhibition is taking place April 6-8 at the Duke Energy Convention Center in Cincinnati. In this episode of Ask the Expert, Larry Cooper offers a sneak peek of the upcoming cleaning and restoration event.
Highlights include a two-pronged keynote on bioterrorism and microbial warfare; four educational tracks on cleaning, restoration, marketing and business management, and other topics; hands-on demonstrations; full-day pre- and post-conference courses; plus tickets to a Cincinnati Reds baseball game.
🎧 LISTEN:
-R&R site: https://fal.cn/3mr9d
-Apple Podcasts: https://fal.cn/3mr9c
-Spotify: https://fal.cn/3mr9b
📺 WATCH:
-R&R site: https://fal.cn/3mr9a
-YouTube: https://fal.cn/3mr9e
Behind the Scenes: Two ATI Restoration Acquisition Journeys
▶️ ATI Restoration, LLC acquired ProCare Solutions in November 2021. A month later ATI acquired Lang Restoration & Construction. Both acquisitions are part of ATI’s accelerated growth strategy launched in 2020, which also included acquisitions of Mark 1 Restoration, QFB Property Restoration and J&M Keystone.
In this episode of Ask the Expert, ATI Restoration President Jeff Moore, ProCare Co-Founder Gus Timbers and Lang Founder Lawrence Nelson share first-hand accounts of M&A in restoration. They revisit two unique acquisition stories and lessons learned through the lens of the buyer and the seller.
🎧 LISTEN:
-R&R site: https://fal.cn/3mmXD
-Apple Podcasts: https://fal.cn/3mmXE
-Spotify: https://fal.cn/3mmXF
📺 WATCH:
-R&R site: https://fal.cn/3mmXG
-YouTube: https://fal.cn/3mmXC
#propertyrestoration #disasterrestoration #disasterresponse #construction #mergersandacquisitions #privateequity #businesssale #entrepreneur #businessowner #mergers #acquisitions
NeXus 2022: An Event Preview
▶️ Aramsco is hosting its NeXus 2022 conference and trade show March 28-29 in Las Vegas. In this episode of Ask the Expert, Richard Michaelson shares what attendees can expect, including a first-time keynote address by O.P. Almaraz, three educational tracks and an expo featuring more than 60 vendors, plus demonstrations. Use code NeXusR&R2022 when registering to receive a discount for the all-access pass!
🎧 LISTEN:
-R&R site: https://fal.cn/3mb9t
-Apple Podcasts: https://fal.cn/3mb9r
-Spotify: https://fal.cn/3mb9v
📺 WATCH:
-R&R site: https://fal.cn/3mb9u
-YouTube: https://fal.cn/3mb9s
Our editor, Valerie King, will moderate a staffing panel during NeXus and we invite you to join us for an insightful discussion on addressing the restoration industry's top challenge!
#propertyrestoration #disasterrestoratoin #disasterresponse #cleaning #disinfection #marketing #businessmanagement #restorationindustry #staffing
CAT Restoration in Tornado-Ravaged Mayfield, Kentucky
▶️ Julie and Tony Roberts’ SERVPRO franchise in Henderson, Kentucky, is directly involved with CAT restoration work following the devastating tornadoes that touched down in December 2021, including one of the largest projects in the town of Mayfield, Kentucky.
In this episode of Ask the Expert, Julie and Tony discuss the devastation witnessed, restoration efforts including a large church, challenges overcome, the benefits of a dedicated storm response unit, lessons learned over numerous CAT projects and the work yet to be done.
🎧 LISTEN:
-R&R site: https://fal.cn/3m2XS
-Apple Podcasts: https://fal.cn/3m2XT
-Spotify: https://fal.cn/3m2XQ
📺 WATCH:
-R&R site: https://fal.cn/3m2XR
-YouTube: https://fal.cn/3m2XP
Along with business partners, Julie and Tony Roberts own:
SERVPRO of Henderson, Webster, Union, McLean and Crittenden Counties
SERVPRO of Warrick, Spencer, and Dubois Counties
SERVPRO of Pulaski & Laurel Counties
SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties
#propertyrestoration #disasterrestoration #disasterresponse #naturaldisaster #tornado #tornadodamage #extremeweather #CATrestoration #restorationfranchise #restorationcompany #restorationcontractor #storm #stormdamage #winddamage #construction #waterdamage #disasterrecovery
A Blueprint for Staffing Success: The Story of Paul Davis Restoration of Greater MSP
▶️ As countless restoration companies struggle to find and keep employees, Caleb Brunz, head coach and president of Paul Davis Restoration of Greater MSP, has more people wanting to work for his franchise than he has openings. He has also launched a non-profit, Pathways Trades Academy, to feed a healthier pipeline of talent into restoration and other trades.
This Ask the Expert episode dives into how his company invests in its people and embraces them as its competitive advantage, plus the work Brunz is doing to attract more people into the industry.
🎧 LISTEN:
-R&R site: https://fal.cn/3lYVO
-Apple Podcasts: https://fal.cn/3lYVM
-Spotify: https://fal.cn/3lYVP
📺 WATCH:
-R&R site: https://fal.cn/3lYVL
-YouTube: https://fal.cn/3lYVN
Our editor, Valerie King, will moderate a staffing panel including Garrett Fuchs, talent resource manager with this Paul Davis Restoration franchise, during the Aramsco NeXus conference and trade show March 29 in Las Vegas.
#propertyrestoration #disasterrestoration #disasterresponse #staffing #workforce #laborshortage #employment #greatresignation #businessleadership #hiring #recruiting #employeeretention #compensation #DEI #diversity #equity #inclusion #professionaldevelopment #skilledtrades #apprenticeship #careerplanning #coaching #leadership #employer #HR #humanresources #talentacquisition #construction #cleaning #restorationcompany #restorationfranchise #employeeonboarding #subcontractor #training #recognition #technician #wages
Claims Estimating Q&A: Trends, Best Practices and Verisk Elevate Preview With Mike Fulton
▶️ With Verisk Elevate around the corner, we invited Mike Fulton, president of Verisk Property Estimating Solutions, to talk trends and innovations in claims estimating, ongoing areas of interest among contractors like Xactimate pricing, the impact of external forces like inflation on property claims, educational highlights for Elevate 2022, and the details of an Xactware rebrand.
Verisk Elevate 2022 takes place Feb. 15-16 in Salt Lake City. It is also available to virtual attendees at no charge.
🎧 LISTEN:
-R&R site: https://fal.cn/3lNie
-Apple Podcasts: https://fal.cn/3lNic
-Spotify: https://fal.cn/3lNif
📺 WATCH:
-R&R site: https://fal.cn/3lNid
-YouTube: https://fal.cn/3lNib
#restorationindustry #restorationcompany #disasterrestoration #disasterresponse #propertyrestoration #construction #insuranceclaims #policyholder #insuranceindustry #claimsestimating #software #inflation #projectmanagement #Xactimate #Xactware
▶️ Chuck Boutall, director of training with Restoration Technical Institute, shares four tools every restoration contractor should have in their toolbox. See the full video here: https://fal.cn/3lLji
#propertyrestoration #disasterrestoration #disasterresponse #construction #cleaning #tools #equipment #training
2022 Goals: Niki Ramirez
▶️ Niki Ramirez of Rainbow International shares her top goal for 2022. Watch the full video featuring several restoration industry pros here: https://fal.cn/3lL6P
Comment below with your top goal! ⤵️
Meaningfully Marketing to Homeowners: Gaining More Leads, Jobs, Word of Mouth
▶️ How can restoration companies can stand out on Google, convert more browsers to buyers, and drive more referrals through an elevated customer experience? Marketing expert Laura Nelson of Signpost shares best practices on attracting, selling to and delighting homeowners from start to finish in this latest episode of Ask the Expert.
🎧 LISTEN:
-R&R site: https://fal.cn/3lFYJ
-Apple Podcasts: https://fal.cn/3lFYK
-Spotify: https://fal.cn/3lFYG
📺 WATCH:
-R&R site: https://fal.cn/3lFYH
-YouTube: https://fal.cn/3lFYI
#marketing #leads #businessdevelopment #referrals #sales #customerexperience #customerservice #restorationindustry #restorationcompany #disasterrestoration #disasterresponse #propertyrestoration #Google #businessgrowth #salesfunnel #marketingautomation #socialmedia #chat #Googleranking #customerreviews #construction #smallbusiness
Real Stories: One-Woman Show to National Biohazard Cleanup Brand With Laura Spaulding
▶️ This new Real Stories in Restoration episode features Laura Spaulding of Spaulding Decon, which topped the Entrepreneur Franchise 500 crime-scene cleaning category this year. A former law enforcement officer, Spaulding has evolved her business from a solo operation to a nationwide franchise. She shares her journey from humble beginnings to scaling rapidly with 20 to 30 new franchises a year, plus adding real estate acquisitions to her business model.
🎧 LISTEN:
-R&R site: https://fal.cn/3lBPf
-Apple Podcasts: https://fal.cn/3lBPd
-Spotify: https://fal.cn/3lBPg
📺 WATCH:
-R&R site: https://fal.cn/3lBPi
-YouTube: https://fal.cn/3lBPh
#moldremediation #moldremoval #disinfection #cleaning #hoarding #crimescene #forensicrestoration #biohazardremediation #propertyrestoration #disasterrestoration #restorationfranchise #entrepreneur #realestate #womeninleadership #franchise #businessgrowth #businessleadership
2022 Goals: Dustin Resendiz
▶️ Dustin Resendiz of Rez-Man Services and Emergency Mitigation Technician Academy shares his top goal for 2022 of offering more IICRC training in Spanish. Watch the full video featuring several restoration industry pros here: https://fal.cn/3lzzg
Comment below with your top goal! ⤵️
