CRM Playaz chats with Marta Federici, Global Head of CX, Henkel
Marta Federici is an accomplished CX/CRM/customer engagement practitioner, running Henkel's operation now and having run Phillips. Get the practitioners eye view today.
In The Hot Seat #31 - Looking Into The '24 AI Crystal Ball: Impact on Sales, Service and Marketing
Dive into the world of AI with a twist! Join our no-nonsense discussion on the near-term impact of Artificial Intelligence in sales, service, and marketing. Forget the fluff - we’re talking real, tangible changes. Learn how AI is outsmarting traditional methods, making old-school strategies look like child’s play. Discover AI’s knack for predicting customer behavior, personalizing marketing to an almost eerie accuracy, and turning sales processes into a cakewalk. And customer service? AI’s handling it with a robotic smirk. Perfect for professionals who enjoy a side of sass with their insights. Don’t miss this - unless you enjoy being outdated!
Guests: Pete Smith, Michael Fauscette, Thomas Wieberneit
#ai #2024AIpredictions
CRM Playaz Welcomes 2024 w/Chuck Schaeffer
Chuck Schaeffer is a pioneer in the CRM/CX and enterprise tech world who is humble enough to stay relatively low profile and smart enough and insightful enough to drop wisdom wherever he goes and whenever he speaks. Its been awhile and what better way for Brent & I to welcome the New Year but with Chuck.
CRM Playaz: Year End Roundup
Brent, Paul and you - whoever you are - end this year with some thoughts, reminiscences and maybe even an unboxing - but maybe not. Stay tuned.
CRM Playaz - The Last Show
Is this the end of the CRM Playaz?
A Few (Really) Good Minutes with HubSpot Cofounder and CTO Dharnesh Shah
"I feel the same way about AI as I did when HubSpot first decided to build a CRM". That was part. of a recent tweet from HubSpot cofounder that stopped me in my tracks. Given I've been following the company since its founding in 2006 that statement really struck me. And luckily I was able to spend a few good minutes with Dharmesh to dig in a bit his thinking behind that tweet, and a whole lot more, This is definitely more than a few good minutes in this one....
In The Hot Seat Ep 23: The AI Impact on Product Development
Encore broadcast!
Will the use of #AI by businesses eliminate jobs? Many of the most common AI business use cases involve automating tasks that are currently done by humans, particularly in the sales and marketing functions. In a recent Arion Research AI adoption study, 43% of the respondents stated that they believe AI use by businesses will result in a reduction to the overall number of jobs.
Join hosts Michael Fauscette and Jody Spencer as they put Shawn Olds, Co-founder of Boodle.ai in the hot seat as they take a look at the potential impact on jobs from the use of AI for product development.
Whispered Insights - End of Year Insights
Esteban assembles his #WhisperedInsights co-hosts crew for the last time in 2023 for a lively conversation that will be informative, insightful and entertaining - and also will set things up for a VERY insightful 2024!
CRM Playaz: The Gear We Use... w/Video expert Monique Johnson
Today, even though this isn't Up from the Rabbit Hole, we take a look at the audio, video, livestreaming and travel gear lessons learned from 2023. The always incredible and on point Monique Johnson joins us so that makes this a great show despite us.
CRM Playaz - Gear in Review with Video & Virtual Event Expert Monique Johnson
The look and feel of the show changed a lot over the course of this year, as did gear we carried with us on location at events. We get a lot of questions about all of that, so we'll share what we've done and what we're using to up the production levels over the course of the year. And our friend and video production expert Monique Johnson will join us to share some of the gear she uses when she manages virtual events for her clients. Join us and bring your questions!
A Few Good Minutes Year in Review/Preview with Ron Miller of TechCrunch
A lot happened this year. A lot will happen next year. I spend a few good minutes with TechCrunch Enterprise Reporter Ron Miller to look back and look forward...
Social Network, Gaming, and Transmedia - Raffaella Camera - Whispered Insights
the first of many discussions to come to understand and leverage transmedia.
the new eCommerce with Craig Rosenerg - Whispered Insights
Whispered Insights episode discussing the new rules for ecommerce
CRM Playaz Executive Roundtable Part Deux - CRM 2024
Stars from Creatio, Pegasystems, Zoho, SugarCRM, ConvergeHub
CRM Playaz Exec. Roundtable: CRM 2024 Enterprise Edition
Terence Chesire (ServiceNow), Rob Tarkoff (Oracle), Seth Patton (Microsoft), John Taschek (Salesforce) and Adam Justis (Adobe) give us insight on CRM 2024
What is CRM in 2024? Continuing the Conversation. A CRM Playaz Convo
The conversation that will start Thursday December 7th with executives from leading vendors in the #CRM/ #CX industry will continue with a whole new panel of executives from more industry leading vendors, including:
Shampa Bagchi - Founder & CEO, ConvergeHub
Tara Dezao - Product Marketing Director, AdTech and MarTech, Pegasystems
Jason Miller - Vice President of RevOps & Sales Enablement, Creatio
Clint Oram - Cofounder and Chief Strategy Officer, SugarCRM
Vijay Sundaram - Chief Strategy Officer, Zoho
So join us for part one Thursday December 7th at 3pm et (https://www.linkedin.com/events/7135295576195158016) and then come back and help us build on the conversation with this one!
Whispered Insights Ep. 17: The value of visualizing the narrative
Heather Willems joins Esteban to start the conversation on visual narratives. She is the founder of TwoLine Studios where her and her people do an amazing job of visually depicting stories based on presentations. trust me, don't miss this one
In the Hot Seat ep 30: Building An Effective Shareholder Experience
There are many well known examples of retail investors creating significant issues for public companies, but two of the best known are Gamestop and AMC Entertainment. These “issues” involve scenarios where a large group of individual investors, usually coordinated through social media or online forums, heavily invest in a particular stock. These actions can lead to dramatic fluctuations in the stock's price, causing various issues for the company involved.
But what if you could build an ongoing relationship with those retail investors, giving them a voice, learning about them and their needs and having detailed data on who they are and their investment priorities?
Join ITHS hosts Michael Fauscette and Pete Smith, with guest Dave Lauer of Urvin Finance as they delve into a new approach to shareholders by building the shareholder experience!
#shareholders #investing #fintech
CRM Playaz Inaugural Open Mic - Festivus Mash Up Show
We haven't done an open mic ep lately where we invite show watchers who comment during the show to actually join the livestream for a few minutes to talk about what's on their minds. So it's about time to bring it back...with a twist.
With it being smack dab in the holiday season, we thought we'd combine our fondness of the open mic, with the CRM Playaz favorite holiday - Festivus! So if you join us on the show to talk about something that's on your mind, we get to talk about how you've disappointed us during the course of the year, in accordance with one of the main tenants of Festivus. Sounds like fun, doesn't it?
So help us celebrate our most sacred holiday by letting us share just how disappointing you were to us this year! #FestivusForTheRestOfUs #PPN
What is CRM in 2004? A CRM Playaz Executive Conversation
It's to believe that 2023 is almost a done deal. But it is, and as we did last year we're assembling senior executives from a few of the market leading vendors to join us in an unscripted, casual group conversation to discuss what the year ahead holds in store for the CRM/CX industry. Joining us will be:
Terence Chesire - VP Product Management, Customer and Industry Workflows, ServiceNow
Adam Justis - Senior Director, Product Marketing, Adobe Experience Cloud
Seth Patton - GM, Microsoft Customer and Employee Experience solutions
John Taschek - SVP of Strategy for Salesforce
Rob Tarkoff - EVP and GM of Oracle CX
Join us for what will be a great conversation and look ahead to the next year in #CRM and #CX.
