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12/02/2025
I should already have been in Peru.
During a recent ill-fated trip abroad, our little party of three sat stranded in Tom Bradley Terminal at LAX. The trip itself certainly felt terminal at that point. “What is the point of all this?” Misuk asked. “Should we just cancel the trip and go home?”
The previous day had certainly started out well enough. We had risen on schedule at 5 AM and made our final arrangements for departure. Shortly after 6 AM, we left Twin Lakes a little ahead of schedule to pick up Youngme Lehman on our way out of Methow Valley. She was ready and waiting for us outside her garage off East County Road.
The trip from Twisp to SeaTac was smooth and uneventful. We checked in early for our appointed time at the WallyPark garage, found what appeared to be the last open spot in the building, and caught the next shuttle bus to the terminal. We arrived for our pre-booked TSA appointment almost exactly on schedule — and, as the load was light at Checkpoint 2, we were through security by noon for our 1:30 PM flight to LAX.
We had deliberately scheduled a long layover at LAX prior to departure on our connecting flight for Lima. It was a good plan. The route from our AlaskaAir arrival gate to Tom Bradley — the international departures terminal — was long. Very long. Four or five connecting tunnels under the vast LAX complex.
And then, as it turned out, our departure gate was literally at the very farthest possible point at TB. By the time we scouted it out, we were all too ready to backtrack to the food court for a dinner and rest before returning to the departure gate for our 8:45 PM flight.
Right up until boarding time, the day had gone like clockwork… and then the wheels fell off.
Shortly after the schedule boarding time, the podium announced a flight delay due to mechanical issues. The new departure time would be 11 PM.
When Misuk started texting our hosts in Lima to let them know we would be late, I advised holding off on the text for a while. Intuition told that this would not be the final announcement from the podium.
Sadly, I was correct. Over the next five hours, a non-comedy of errors ensued at TB’s gate 136. Twice the gate crew attempted to quell the restless natives of our flight with bribes of meal vouchers… as if anyone but Hobbits can use bonus dinners after midnight, and as if the food court establishments were staying open just for our little disaster.
Once the actual flight crew showed up to board the plane, even the lone competent LATAM Air staffer — apparently the LAX manager for LATAM — disappeared, thinking that most of the damage had been done. But that was just wishful thinking. Over and over again Misuk and I would slowly filter to the front of the line at the podium to seek some kind of insight into the status of the flight.
At one point I pointedly asked, “Is this flight headed for cancellation?”
“Oh, no,” the gate agent replied. “We’re definitely flying tonight.” She checked her watch. “Today.”
I did not get warm fuzzies.
Finally my patience wore thin. Only minutes after I had left the podium I returned once more during a lull in activity — many passengers having gone a second time in search of a bonus meal — and decided to press the point about a serious lack of information throughout the ordeal. For the last four hours, most of the information we had all gleaned about the status of the flight had come from other passengers rather than from official announcements from the podium, broadcast in full in Spanish and in much-abbreviated form in English.
Many of the passengers had started to get to know each other quite well — like the two teenaged girls flying unaccompanied to Lima, and who, though never having met previously, were now fast friends; like the two young gentlemen from the Yukon, one of whose laptops had been hacked with a virus while connected to the LAX free WiFi, and who now swore he’d never travel again once he got back to the Yukon; like Betty from Chilliwack, who was making her first solo trip of her life to join a Macchu Picchu tour group, but was now feeling like the trip was just another episode in a life on meltdown; or like the numerous other Senior couples who were attempting to navigate the whole episode with something like good humor while gleaning bits of information, wishful thinking, and outright falsehood from fellow underinformed passengers like us.
“You last made an announcement 45 minutes ago,” I pointed out to the trio of gate agents in front of me, “telling us that you expected to start boarding in 10 minutes.
“You haven’t announced anything since. Passengers have lost their confidence in you. I’d like to speak to your boss, whom we haven’t seen since the flight crew arrived.”
As if like magic, the very LATAM manager of whom I spoke appeared from down the concourse, and a bustle arrived with him. The gate crew abruptly abandoned me for a quick confab with the manager. While they were gone, I looked at the paperwork left in plain sight on the counter. At the bottom of the sheet: “MAINTENANCE: Bird Strike.”
Almost immediately, the gate trio returned and started flipping frantically through a binder of boilerplate announcements, all in red print and ALL CAPS. This was not a good sign.
Shortly, they settled on a Spanish-language script, pulling it and its sheet protector from the blue three-ring binder — how appropriate for this little circus — but seemimg unable to locate the companion English-language script. Once the lead agent started reading from the Spanish script over the PA, I understood enough to guess what was happening.
The gentleman next to me held a Brazilian passport. I turned to speak to him.
“I imagine that you speak English and Spanish as well as Portuguese.”
He nodded, and confirmed that the announcement made formal what I had suspected would happen all along. Our flight was cancelled, and we would all have to await seat assignments on an alternate flight later in the day.
In the mean time, the bustle accompanying the LATAM manager onto the concourse turned out to be the distribution of paperwork, a task which would have to be accomplished for the varying classes of passengers: hotel vouchers and instruction sheets, to be distributed by this already organizationally-challenged gate crew, in order to funnel 360 or so passengers out of Tom Bradley and into neighboring hotels for the next dozen hours or so.
That I happened to be standing at the counter when all of this came down, and as a result was first in line for the pitiful dole saved us a couple of wee hours for a mid-morning nap, was exceedingly fortuitous.
But here was the thing: Being at the counter at just the right time was not entirely random. If Misuk hadn’t prodded me to be more proactive in seeking out up-to-date info, I wouldn’t have been up there six times, much less right when it counted.
If you aren’t engaged with the process, you won’t be at the counter at all, and certainly never at the most propitious time.
The retreat from Gate 136 through a shuttered Tom Bradley, traversing customs backward toward baggage claim carousel 31, and then onto hotel shuttles at 3 AM was disastrous. LATAM had no agents on hand to guide us through all this. At one point we ended up in an outdoor maintenace-worker smoking lounge because the normal route to baggage claim had been barricaded for after-hours restrictions. Some very kind literally blue-collared worked guided our small pioneering party to customs. Along the way, it was up to us to inform various security personnel that a very slow procession of 300 others would be following us.
We finally settled into our hotel around 3:30 AM. The hotel staff courteously extended checkout time to noon, which afforded us a little sleep before we returned to LAX to begin the departure ordeal anew.
After we cleared security yet again, we settled into comfy furniture near the terminals high-end retailers while we waited for boarding. As our fellow LATAM flight alumni filtered past, we caught up with one another. The two teenaged girls sat near us, chatting happily.
When we rose and headed to the gate, we passed a little knot of fellow information hawks at the food court. “Did you get the email?” one called out. “Departure is delayed!”
“No…” I faltered. I checked email. Yup. There it was. The announcement had just come in.
Rather than return to the roost we had just left, Youngme, Misuk, and I wandered on to the lounge benches we had occupied for hours the night previously.
After a brief silence, Misuk spoke out in frustration. “What is the point of all this?” Misuk asked. “What are we supposed to learn? Should we just cancel the trip and go home?”
I knew Misuk was asking a Big Question — trying to figure where God was moving in all of this, not just trying to decipher an alternate itinerary.
She had been hinting at this question throughout the previous 12 hours. And so I had already been pondering that very issue. But I was silent when she explicitly voiced the question. I didn’t have an answer. Go big or go home? I had no clue.
But the theologically-correct answer came readily to hand. In Kingdom values, answers are very often found in the still, small voice, rather than in the whirlwhine or the earthquack.
“Well,” I slowly began, “I can say this much.
“There are around 350 of us whose very busy lives have been interrupted. None of us, right now, are where we expected to be at this time on this day. Instead, we have all been cast in with one another with a whole lot of extra time on our hands. And we have been kind with one another. We have helped one another. We have entered into the lives of strangers. And, I expect, one or more of us have spoken words to a fellow traveler that have made some kind of impact — an impact we probably have no idea of, perhaps even an impact that will only be manifest months or years down the line.”
Youngme and Misuk immediately turned to one another and said, “Betty.”
The solo traveler from Chilliwack had, at one point, settled in next to Youngme for a long chat while I was engaged at the podium.
“She said like she felt like her life was falling apart,” Youngme explained. “We need to find her.”
And off we went to the gate in search of Betty. And found her. And spent the remainder of the time at Gate 135, Tom Bradley Terminal, keeping her company and learning a little bit more about her life.
This, friends, is what we are here for. Always. The still, small voice that God speaks to us, through one another in times of trial.
We need to be engaged. We need to be checking in at the podium while we wait for “what’s next.”
And while we wait, look out for one another.
“To the extent that you did it for one of the least of these, my children, you have done it for me.”
Previously published at Medium. Reprinted with permission.