10/08/2022
Customer service is the backbone of any business. Yet, it's one of the most expensive areas to contend with. Most businesses are not open 24 hours, so they are paying for staff at a time when they are not needed. — Artificial intelligence is the future of customer service. One of the reasons behind it is the reduction in human capital cost. AI chat bots can do a wider variety of tasks at a lower cost. AI is the future of Customer Service - AI chat bots can be implemented to do some tasks for cheaper to employ than people because they work 24 hours a day, 7 days a week, 365 days a year. Moreover they can be supervised remotely and can provide far better customer service due to their ability to understand natural language and respond accordingly.
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Customers are bombarded by different brands, messages, and types of advertising all the time. They want to receive their information from the brands they trust and from people, not just ads. Chat bots are a great way for businesses to provide this one-on-one customer service in an easy way for the customer to use. Using chat bots allows your team to focus on the more complicated tasks, like developing the strategy, gathering and analyzing data, or making decisions on what tasks need to be done next
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With the rise of AI Chat bots, companies can focus on their core business and reduce cost by 50%. As an example, if a company has 1000 customers a day and wants to maintain customer service during the night. An AI Chat bot will answer any customer concern and up-sell or cross-sell the client. All you need is an internet connection and in return, your company will grow without costing you anything.
