Strikedeck

06/08/2021

We are thrilled to announce that Strikedeck Radio is turning 100! It’s been an amazing journey and we want to celebrate with you.

Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.

Register now and qualify for exciting giveaways!

Register here: https://bit.ly/3xi7ouT

05/24/2021

It’s been an amazing journey and we have had the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry!

We want to thank you for the support and appreciation all these years! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned...

https://bit.ly/3bSW5B0

It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciat

05/04/2021

Vincent Manlapaz, in an interview with Nate Brown, Chief Experience Officer at Officium Labs, Co-Founder of CX Accelerator discusses why CX has become the cornerstone of a customer’s growth, success, and loyalty.



https://bit.ly/3aZZTzG

Why Has CX Become the Cornerstone of Customer’s Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part1) by Vincent Manlapaz | May 4, 2021 | Customer SuccessCustomers are now more educated, have more options, and can easily switch to another ...

04/27/2021

Vincent Manlapaz, in an interview with Kristi Faltorusso, Founder of CS Real Simple talks about the keys to improving customer satisfaction and making them loyal to our business.



https://bit.ly/2R3Ayh8

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about the keys to improving customer satisfaction and making them loyal to our business.

04/20/2021

Vincent Manlapaz, in an interview with Kristi Faltorusso, Founder of CS Real Simple talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.



https://bit.ly/32yFTj4

Vincent Manlapaz, in an interview with Kristi Faltorusso talks about how businesses can rise above the challenges posed by COVID-19 and ways to strengthen this emotional connection when there are fewer human interactions.

04/13/2021

Vincent Manlapaz, in an interview with Anita Toth, Chief Churn Crusher talks about how businesses can avoid painful pitfalls that will cost them more time and money.



https://bit.ly/3uQHhtp

04/09/2021

Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches.

https://bit.ly/3d1loBQ

03/25/2021

Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.



https://bit.ly/3u7o6eT

03/16/2021

Vincent Manlapaz, in an interview with Ronni Gaun, Top 100 Cs Strategist in 2020 talks about the lessons she learned during this time and what she thinks helps serve customers effectively.



https://bit.ly/38LV4sC

Vincent Manlapaz, in an interview with Ronni Gaun talks about the lessons she learned during this time and what she thinks helps serve customers effectively.

03/11/2021

Kristen Hayer in conversation with Heather Matthews, Managing Director and Head of Core Platforms at Agio talks about the tactics she has used to instill strong communication skills across her team.



https://bit.ly/38rO58c

03/09/2021

Vincent Manlapaz, in an interview with Josh Zamora, Director of Customer Success at ServiceNow shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?



https://bit.ly/3t2VWRt

Vincent Manlapaz, in an interview with Josh Zamora shares his thoughts on the impact of this pandemic [in relationship building] and how CS should play its part while adapting to these changes?

03/03/2021

Get front row seats to the Customer Success event of the year! This is your chance to network with 1800+ professionals, learn the latest and greatest in Customer Success and walk away with exciting giveaways from Medallia Strikedeck and our sponsors!

See you there!

03/02/2021

Vincent Manlapaz, in an interview with Elaine Cobb, VP of Customer Success at Coveo talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic).



https://bit.ly/3b8zKzi

Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic).

03/01/2021

This is your chance to win FREE Airpods or $25 Amazon gift cards from Medallia-Strikedeck!

Make sure you attend to be automatically entered into this raffle!

Register @ http://bit.ly/3rlag6V

02/25/2021

Check out Shreesha Ramdas, SVP and GM of Strikedeck, a Medallia company as he features on a Mixergy podcast series by Andrew Warner. Shreesha talks about the impact that reducing churn has on growing revenue and why it is so important.



https://bit.ly/2NCUuGk

Watch the FULL program tbd About Shreesha Ramdas This is the latest post from Mixergy Raw transcript Mixergy's audio transcription is done by Speechpad

02/25/2021

Attend the Strikedeck Spark Summit and avail these exclusive offers!

-FREE Customer Success Strategy session with Growth Molecules

-10 FREE tickets to a Udemy class on Building Cross-functional Relationships taught by Kristen Hayer, CEO & Founder of The Success League

-Win a FREE Mentorship session with the Customer Success Leadership Network & accelerate your career trajectory

-A COMPLIMENTARY health check for your digital ecosystem, offered by Motiv Solutions Inc.

See you on March 4th!

Register at: http://bit.ly/3rlag6V

02/24/2021

Shreesha Ramdas, SVP & GM of Strikedeck, a Medallia company gives insight on how marketers are embracing the Customer Success role and how they can implement data monitoring with a Customer Success focus in an article feature with Toolbox.



https://bit.ly/3bCHxVa

02/23/2021

Vincent Manlapaz, in an interview with Elaine Cobb, VP of Customer Success Coveo shares her thoughts on what organizations can do today (during these unprecedented times) to manage change and meet customer expectations.



https://bit.ly/3dNvCX0

Vincent Manlapaz, in an interview with Elaine Cobb shares her thoughts on what organizations can do today (during these unprecedented times) to manage change and meet customer expectations.