Improving employee and customer experience
Improving employee and customer experience is no easy task. There are a lot of factors that go into making them great, but it can be difficult to know where to start.
On our recent episode, Jill Raff shared a few points for crafting better relationships.
#theprovenprinciplespodcast #hospitality #hotel #travel #hotels #tourism #hospitalityindustry
#vacation #hotelier #hospitalitymanagement #travelgram #business #luxuryhotel #hoteliers #hotelier #luxury #hotelmanamement #hospitalitydesign
Our episode with Andreas King-Geovanis from Sextant Stays where we discuss the rise of hybrid hotels is out now!
Available wherever you get your podcasts.
#hospitality #hotels #vacationrentals #airbnb #podcast
The most effective way to approach upselling: Erik Tengen, Oaky
Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue through perfectly timed guest communication.
Front Desk upsell programs have existed in varying forms and effectiveness for years. Typically revolving around upselling room categories, many have relied on a front desk agents ability to quickly engage in providing an offer while at the same time going through a litany of brand standards while worrying about ringing phones and the ever growing line of guests forming in the lobby.
Oaky is a company on a mission to change this paradigm by using information you already have about your guest to engage them in a personalized and ultimately more effective way.
On this episode, Erik shares how the company came about, insights on consumer buying psychology and how some of the most successful hotels are approaching upsells today, along with several other topics.
If you’re looking for a more effective solution to drive additional revenue, focusing on a new way of approaching upsells may be the solution.
About Erik
Meet Erik: Co-founder at Oaky, a passionate public speaker, who is crazy about music and hotel technology. Erik’s speciality is to make other people enthusiastic and to dare. What makes him genuinely happy is inspiring others to break free of old habits and give their own visions a try. Talk to Erik about Hotel technology, Entrepreneurship, Presentations/Pitching, Golf, Skiing, and DJing.
Links
Website: https://www.oaky.com
Oaky Courses: https://courses.oaky.com
The most effective way to approach upselling: Erik Tengen, Oaky
Erik is the Co-Founder at Oaky, a hyper-personalised and automated upsell engine that helps hotels drive additional revenue through perfectly timed guest communication.
Front Desk upsell programs have existed in varying forms and effectiveness for years. Typically revolving around upselling room categories, many have relied on a front desk agents ability to quickly engage in providing an offer while at the same time going through a litany of brand standards while worrying about ringing phones and the ever growing line of guests forming in the lobby.
Oaky is a company on a mission to change this paradigm by using information you already have about your guest to engage them in a personalized and ultimately more effective way.
On this episode, Erik shares how the company came about, insights on consumer buying psychology and how some of the most successful hotels are approaching upsells today, along with several other topics.
If you’re looking for a more effective solution to drive additional revenue, focusing on a new way of approaching upsells may be the solution.
About Erik
Meet Erik: Co-founder at Oaky, a passionate public speaker, who is crazy about music and hotel technology. Erik’s speciality is to make other people enthusiastic and to dare. What makes him genuinely happy is inspiring others to break free of old habits and give their own visions a try. Talk to Erik about Hotel technology, Entrepreneurship, Presentations/Pitching, Golf, Skiing, and DJing.
Links
Website: https://www.oaky.com
Oaky Courses: https://courses.oaky.com
Using OTAs as a search engine for your hotel.
From Ep. 60 with Anthony Lazzara from Little Hotelier
#hotel #hospitality #podcast
From episode #47 of TPPP, Christine Trippi shares the two things needed to have a successful career in hospitality.
📱Subscribe and listen to the show HERE:
Apple: https://apple.co/3x6C4Qg
Spotify: https://sptfy.com/imfX
#hospitality #hospitalityindustry #hospitalitymanagement #customerexperience #employeetraining #leadership #preparedness
