The Proven Principles Hospitality Podcast

05/24/2023

New Episode! "AI in the Hospitality Industry: The Future of Guest Experience: Luca Zambello, Jurny"

Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical integration and connectivity. This is a company that has taken the traditi...

Luca is the Co-founder and CEO of Jurny, an AI-driven hospitality platform that seamlessly automates operations and guest experiences through vertical in…

12/14/2022

New Episode! "Finding Your Story: Juliana Hahn, Hospitality Copywriter"

Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing an email to a guest, promoting a new offering, or creating content for ...

Juliana is a content creator and copywriter specializing in writing for the hospitality and tourism industry. If you’ve ever been responsible for writing…

11/30/2022

New Episode! "How to get on the first page of an OTA: Bart-Jan Leyts, Loreca"

Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that enables hotels to have better control of their rates over multiple booki...

Bart-Jan is the Founder of Loreca, a company specializing in online revenue strategies for the hospitality industry. They’ve developed an algorithm that …

11/09/2022

New Episode! "Starting your hospitality investment journey: Alex Jarbo, Sargon Investments"

Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investments, a short term rental development company that is working on 650 cab...

Alex is a short-term rental developer and manager in Ashville, NC. A former Marine who found his way to real estate investing, he now runs Sargon Investm…

10/19/2022

New Episode! "Digitizing Hospitality: Dr. Josef Vollmayr, limehome"

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the guest experience and day to day operations. The discussion about automation ...

Josef is the Founder and Managing Director of limehome, a European hospitality company with over 3,000 managed units, and is built on digitizing the gues…

10/12/2022

New Episode! "How Human Resources is Evolving: Sue Sanders, HVMG"

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the common thread through which many of today’s challenges in hospitality are ...

Sue is the EVP and Chief Human Resources Officer at HVMG, a hospitality management company based in Atlanta. You could make a strong argument that the co…

10/05/2022

New Episode! "Insights from SiteMinder’s 2022 Changing Traveller Report: Jason Lugo, SiteMinder"

Jason is the Market Vice President for the Americas at SiteMinder, the world’s leading open hotel commerce platform. The company recently released its 2022 Changing Traveler Report. Featuring insights from 8000 traveler inter...

Jason is the Market Vice President for the Americas at SiteMinder, the world’s leading open hotel commerce platform. The company recently released its 20…

09/28/2022

New Episode! "Improve your recruiting game: Thad Price, Talroo"

Thad is the CEO of Talroo, a data-driven job advertising platform that helps hiring managers reach the candidates they need to build their essential workforce. It’s hard to get your head around the changes in the labor market...

Thad is the CEO of Talroo, a data-driven job advertising platform that helps hiring managers reach the candidates they need to build their essential work…

09/21/2022

New Episode! "Comfort, Control, And Convenience in Hotel Technology: Tanya Pratt, Oracle Hospitality"

Tanya is Vice President at Oracle Hospitality and leads the OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya spent over 20 years at Fairmont Hotels and Resorts in Hotel Operations,...

Tanya is Vice President at Oracle Hospitality and leads the OPERA Cloud Strategy and Product Management teams. Prior to joining Oracle Hospitality, Tanya…

09/14/2022

🎙️🎧 Growing a Hospitality Brand w/ Will Parry,

Will is the CEO and Director of ALTIDO, a company that manages Airbnbs, serviced apartments, hotels, and private residences across Europe.

This is a classic episode of intending to talk about one thing, and pivoting to discuss something totally different. As someone who has spent much more time in the short term rental space over the past couple of years, I’ve watched ALTIDO grow and become fascinated by their bootstrapped beginnings to become one of Europe's largest players. Having Will on the show felt like being able to talk with myself 5 years from now.

We discuss growth, vision, knowing when and where to get out of your comfort zone and discuss resisting when everyone in your space is going one direction and decidedly going the other way.

People from all over hospitality are jumping into entrepreneurship, and whether you’re in short term rentals, hotels or a hospitality service provider, I hope that we touch on a point or two that speaks to what you may be going through right now and helps you figure out your next steps.

Podcast link in profile 👆

09/14/2022

We made it! Episode 100 is live!

This is a short one. A thank you for supporting the show for the past two years and a little insight on the next 100.

09/14/2022

New Episode! "Growing a Hospitality Brand: Will Parry, ALTIDO"

Will is the CEO and Director of ALTIDO, a company that manages Airbnbs, serviced apartments, hotels, and private residences across Europe. This is a classic episode of intending to talk about one thing, and pivoting to discus...

Will is the CEO and Director of ALTIDO, a company that manages Airbnbs, serviced apartments, hotels, and private residences across Europe. This is a clas…

09/12/2022

New Episode! "Episode 100: THANK YOU!"

Thank you for listening and supporting the show for 100 episodes! Here's to 100 more! Links LinkedIn: https://www.linkedin.com/company/the-proven-principles-podcast/ Instagram: https://www.instagram.com/theprovenprinciplespod...

Thank you for listening and supporting the show for 100 episodes! Here's to 100 more! Links LinkedIn: https://www.linkedin.com/company/the-proven-princip…

08/31/2022

🎙️🎧 The Next Steps for the Hotel Business w/ Mitch Patel, Vision Hospitality Group

Mitch is the President and CEO of . The company holds a growing portfolio of hotels affiliated with brands such as and , including the company's first boutique hotel, in Chattanooga, TN.

We used to do ‘after action reports’ after big events. They were meetings and reports to discuss what happened, what went wrong and what went right. We’d include several departments and managers to make sure we covered as many bases as possible, then made sure to share learnings with everyone, and have the report available to reference for the next big event.

As the summer travel season of 2022 comes to a close, and the hospitality industry (perhaps) takes a moment to breathe after record occupancies and tight staffing, there is now news of another economic storm that could derail its fragile recovery.

This episode could be looked at as an after action report of sorts. Mitch takes us through his company’s experience not just over the past couple of years but over several previous crises, what they’ve learned that made them stronger and how they’re approaching the litany of challenges that continue to emerge. We touch on finances, consumer behavior, staffing and most crucially, how company culture is the linchpin to it all.

Podcast link in profile 👆

08/31/2022

New Episode! "The Next Steps for the Hotel Business: Mitch Patel, Vision Hospitality Group"

Mitch is the President and CEO of Vision Hospitality Group. The company holds a growing portfolio of hotels affiliated with brands such as Hilton and Marriott, including the company's first boutique hotel, The Edwin in Chatta...

Mitch is the President and CEO of Vision Hospitality Group. The company holds a growing portfolio of hotels affiliated with brands such as Hilton and Mar…

08/24/2022

🎙️🎧 We're back! Our latest episode is live! This week we're talking with Keith M. Cestare, General Manager at the Ambassador Chicago.

We're calling this one "The 21st Century Hotel General Manager".

How has the job of a hotel GM changed over the past couple of years? This is a question that only something like the pandemic could cause us to ask because in spite of pre-pandemic musings about culture, employee development and company growth, the job was quickly moving into “managing by spreadsheet” territory.

Today, we’re having discussions about flexibility, development and attracting new entrants into the industry; things that almost feel a little foreign but they’re topics that are forcing GM’s to find new ways of addressing old problems.

Podcast link in profile👆



What struck me in this conversation was that much of what Keith and I discussed isn’t anything new. What’s different however is that leaders must bring authenticity to their positions now more than ever. You can no longer say one thing and do another. Your team is watching and evaluating what and how you do what you say, and if you don’t have enough people on your team because they keep leaving, this might be a you problem, not a them problem.

08/24/2022

New Episode! "The 21st Century Hotel General Manager: Keith Cestare, Ambassador Chicago"

Keith is the General Manager at the Ambassador Chicago. How has the job of a hotel GM changed over the past couple of years? This is a question that only something like the pandemic could cause us to ask because in spite of p...

Keith is the General Manager at the Ambassador Chicago. How has the job of a hotel GM changed over the past couple of years? This is a question that only…

07/13/2022

New Episode! "The demographic effects on hospitality technology: Sebastien Leitner, Cloudbeds"

Sebastien is the Vice President of Partnerships at Cloudbeds, an all-in-one hospitality management software platform. A question I’ve been wrestling with lately is “can you provide luxury level service if hotels are moving to...

Sebastien is the Vice President of Partnerships at Cloudbeds, an all-in-one hospitality management software platform. A question I’ve been wrestling with…

07/07/2022

06/15/2022

New Episode! "Whole Hotel Revenue Management: Shawn Tarter, RealTime Reservation"

Shawn is the CEO of RealTime Reservation, an organization that provides real-time inventory management software to the hospitality industry. I can tell you from personal experience, the process for driving ancillary revenue i...

Shawn is the CEO of RealTime Reservation, an organization that provides real-time inventory management software to the hospitality industry. I can tell y…

06/08/2022

New Episode! "What hotels and vacation rentals can learn from one another: Matthew Loney and Brian Hamaoui, The GuestX Podcast"

Matthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder & CEO at Allevo Homes. I initially titled this episode Hotels vs. Short Term Rentals, but after...

Matthew and Brian are the hosts of the GuestX Podcast. Matthew is also the President and CEO of Xplorie, and Brian is the Founder & CEO at Allevo Homes. …

05/25/2022

New Episode! "What it takes to build world-class teams: Matt Rolfe, Results Hospitality"

Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book about achieving more through building better teams. There has been a lot of news about labor shor...

Matt is the founder of Results Hospitality and Westshore Hospitality Group, and the author of You Can’t Do It Alone, a new book about achieving more thro…

05/18/2022

New Episode! "What’s next for the hotel industry: Sheenal Patel, Arbor Lodging"

Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior leaders in hospitality who don’t come up through the industry interesting, mostly because it’s f...

Sheenal is the Co-founder of Arbor Lodging and Chief Executive Officer of Arbor Lodging Management. I find the stories of senior leaders in hospitality w…

05/11/2022

New Episode! "The next wave of F&B technology: Ben Pryor, SpotOn"

Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to lead the development of SpotOn's restaurant and hospitality product innovation strategy with a ...

Ben is the Head of Innovation at SpotOn. He’s a long time restaurant industry vet, he has moved to the other side of the table to lead the development of…

05/04/2022

New Episode! "Does the short term rental industry affect affordable housing?: Pam Knudsen, Avalara"

Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multiple industries, including lodging. I want to let you know up front, this isn’t an episode about ta...

Pam is the Senior Director of Compliance Services at Avalara, a transactional tax compliance company that operates across multiple industries, including …

04/27/2022

New Episode! "Can hotel operations be managed remotely?: Jason Lopez, Jurny"

Jason is the Director of Sales at Junry, a hospitality tech company offering SaaS-based management solutions designed to accommodate the evolving needs and expectations of the modern traveler. What that means is they provide ...

Jason is the Director of Sales at Junry, a hospitality tech company offering SaaS-based management solutions designed to accommodate the evolving needs a…

04/20/2022

🎙️🎧 Transforming Hotel Loyalty w/ Kristi Gole, Global Hotel Alliance

Kristi is the Vice President and Head of Product at Global Hotel Alliance, the world's largest alliance of independent luxury hotel brands.

If you’ve ever wondered what goes on behind the scenes to develop a hotel loyalty program then this episode is for you.

Global Hotel Alliance recently went through a rebranding and repositioning to change their program and meet customers where they’re at today in terms of expectations of a loyalty program.

What they found is that even though some may like lofty rewards, redemption on some of their most exclusive experiences wasn’t what they had hoped so making the program more simple and attainable has driven higher usage and better satisfaction from guests and hotels.

Whether you are a GHA hotel, part of one of the big loyalty programs or have none at all, this conversation is a masterclass on talking to your customers to find out what they want, then figuring out how to deliver on those expectations - and that can help in all sorts of situations.

Tune in here! 👇
https://bit.ly/3k0LGXi

Kristi is the Vice President and Head of Product at Global Hotel Alliance, the world's largest alliance of independent luxury hotel brands. If you’ve eve…

04/13/2022

New Episode! "How to Create Operational Integrity: Tommy Yionoulis, OpsAnalitica

Tommy is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through process, accountability, and data. He also happens to be a former stand up comedian and a great story...

Tommy is the Founder of OpsAnalitica, a company helping hospitality businesses become more efficient and profitable through process, accountability, and …

04/06/2022

New Episode! "Can the gig-economy help hotel housekeeping?: Assaf Karmon, Turnoverbnb

Assaf is the Co-Founder and CEO of TurnoverBnB, a platform for short-term rental hosts and cleaners to connect and automatically manage their vacation rental cleaning schedules.

Back before the pandemic, I had several conversations with various providers about outsourcing my entire Housekeeping department. Since those days, gig-work has become more mainstream and outsourcing entire departments may simply be trading one set of issues for another - namely the ability to find and retain staff.

That’s why this conversation is so interesting to me. The short term rental space has been using gig-workers who set their own rates and availability for years but short of hiring temp-workers in hotels, this hasn’t been a source of employees that has been explored at any great depth.

And while I can hear all the reasons why hiring a gig-worker in housekeeping won’t work, if you’re struggling with recruiting or retention, this option deserves a look even if it means that your operation would have to bend a little to accommodate.

I continue to be amazed by the overlap between short-term rentals and hotels, and this conversation has the wheels turning about where the former can help the later and raise the bar for everyone.

Tune in here! 👇
https://bit.ly/37i3FFM

Assaf is the Co-Founder and CEO of TurnoverBNB, a platform for short-term rental hosts and cleaners to connect and automatically manage their vacation re…

03/30/2022

🎙️🎧 The Hospitality Leadership Revolution w/ Chris Adams

He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and design development, training and revenue generation. Their current project list includes over 100 active ventures around the globe and the continued development of Marriott International’s beverage program.

Chris’ start in the hospitality industry is one many of us have experienced; an entry level job turns into a career and life-long passion. What is uncommon however, is the ability to take early influences and combine them with lived experience within the industry and a desire to evolve how business gets done to actually raise the bar in what employees and guests can expect.

That’s what we’re exploring in this episode. Chris is a great storyteller and shares several examples about how leadership, continuity and congruence can be your best friend or stealthy enemy when trying to reimagine and evolve your company.

It’s no secret that we’re never going back to the way things were pre-pandemic. Embracing and accepting that the hospitality industry needs to change is happening at varying degrees across countless companies. What I appreciate about this conversation is the realization that it’s likely not to be one of the big guys to show us how it’s done, but may very well be a small, upstart company that is the one to revolutionize what we do and how we do it.

Tune in here! 👇
https://bit.ly/3DoauBv

Quickly and easily listen to The Proven Principles Hospitality Podcast for free!

03/30/2022

New Episode! "The Hospitality Leadership Revolution: Chris Adams, Ellis Adams Group"

He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and design development, training and revenue generation. Their current project list includes over 10...

He’s the founder of the Ellis Adams Group. An international hospitality consulting firm focusing on building brands, concept and design development, trai…

03/23/2022

New Episode! "A New Approach to Hospitality Data: Maurizio Tripi, Bidroom"

Maurizio is the CTO of Bidroom, the first membership-based travel marketplace that aims to make the hotel industry fair for both travelers and hotels. It’s not controversial to say that the hospitality technology landscape is...

Maurizio is the CTO of Bidroom, the first membership-based travel marketplace that aims to make the hotel industry fair for both travelers and hotels. It…

03/09/2022

New Episode! "Working with Celebrity Guests: Rob DelliBovi, RDB Hospitality

Rob is the Founder and CEO of RDB Hospitality, a hospitality consulting firm with a particular focus on Travel Management & Concierge services for high net worth, dignitary and celebrity travelers.

After years working in luxury hotels, the number one question I get asked is “Who’s the most famous person you’ve met?”, and honestly that’s a tough question to answer. If you stay in the industry long enough, interacting with government officials, celebrities and other VVIP guests becomes commonplace.

What’s not common however, is how a hotel can repeatedly deliver an experience to this sought after group of travelers that ensures they keep getting the business. It takes awareness, communication, discretion and the ability to move quickly when the situation calls for it.

Everyone wants to have the big name stay with them but getting your hotel ready to service these guests requires the ability to make them the most important people in the hotel while at the same time not getting caught up in the hype and treating them like anyone else.

Rob shares some great insight into misconceptions about these types of guests, how hotels are selected, how they can best prepare, and why those riders can be so crazy.

Rob is the founder and CEO of RDB Hospitality, a hospitality consulting firm with a particular focus on Travel Management & Concierge services for high n…

03/02/2022

New Episode! "Game changing tools for exceptional results: Jordan Ekers, Nudge"

Jordan is the Co-Founder and COO of Nudge, a communications platform for frontline employees.

Look at virtually any employee opinion survey or turnover report taken over the past two decades and undoubtedly communication will not only be listed at (or near) the top, but there will be a lot of frustration up and down the chain about how information should be disseminated to change the results of those surveys.

Pre-shift meetings, emails and posting notices have been the go to methods for getting information out to front line workers but in the hustle of a busy shift, pre-shifts are quick, emails ignored and posted notices become part of the background, so it’s no wonder why employees feel they don’t get what they need to do their jobs effectively.

Real time communication has been the missing link and that’s what we’re covering today.

Jordan shares insights into how some of the best brands in the world continue to drive high levels of work engagement and why tech solutions may just be the key to solving a staffing crisis that many hotels and restaurants are facing.

Jordan is the Co-Founder and COO of Nudge, a communications platform for frontline employees. Look at virtually any employee opinion survey or turnover r…

02/23/2022

Improving employee and customer experience is no easy task. There are a lot of factors that go into making them great, but it can be difficult to know where to start.

On our recent episode, Jill Raff shared a few points for crafting better relationships.

02/23/2022

New Episode! "How hospitality and fashion are more connected than ever before: Jim Snediker, Stock Manufacturing Group"

Jim is the Co-Founder and CEO of Stock Manufacturing Group, a Chicago-based custom uniform company for the hospitality industry. Is there any more of a hot-button topic in a hotel or restaurant than uniforms? Whether it’s per...

Jim is the Co-Founder and CEO of Stock Manufacturing Group, a Chicago-based custom uniform company for the hospitality industry. Is there any more of a h…

02/18/2022

New Episode! "Game changing tools for exceptional results: Jordan Ekers, Nudge"

Jordan is the Co-Founder and CEO of Nudge, a communications platform for frontline employees. Look at virtually any employee opinion survey or turnover report taken over the past two decades and undoubtedly communication will...

Jordan is the Co-Founder and CEO of Nudge, a communications platform for frontline employees. Look at virtually any employee opinion survey or turnover r…

02/16/2022

New Episode! "The balancing act of today’s hotel General Manager: Christy Loy, General Manager, W Minneapolis"

Christy is the General Manager of the W Minneapolis. Rarely do introspective conversations about the evolution of senior level positions in hotels get to be had, so when I had the opportunity to talk with Christy about the st...

Christy is the General Manager of the W Minneapolis. Rarely do introspective conversations about the evolution of senior level positions in hotels get to…